based on 40964 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the way my carpet feels!
The cleaning job, and the two techs, were good. The upselling of additional, costly services were unjustified and done without the Husband being present.
Sell your product at a good price and don't swindle people with dog and pony shows!
Remove us from your data base. I will never do business with you again.
ART Last name removed
5116 North Ridge Club Drive
Las Vegas, Nevada
You have a 3 room special for $89, however I was told for an RV (200 sq ft) would have been $150. Not very fair pricing. Great service in the past but I will probably not be returning as a customer.
I like the fact that you don’t use harsh chemicals.
They did a good job. They were on time.
Great customer service.
Service men were prompt. courteous and thorough. Carpet and tile they cleaned look almost new now... even though the flooring is 15 years old. Thanks..and God bless. -- M. Rickert
Fast, friendly and thorough. The carpet looks great.
Professional, on time, easy process
customer service was good I would had like a better price offer, but the cleaning was really good.
Justin Y is the reason why. He was very professional and worked hard.
Very easy to set up appointment and I got same day service.
Very fast and efficient
Mostly I just like the way the carpets don't have residues left over to re-attract dirt and everything else too quickly. The fact that the carpets aren't "crunchy" after drying like some other services I've used in the past left them is a HUGE bonus as well. It also doesn't hurt that your personnel always seem to be extremely nice and professional!
Everything was great and Chris was very knowledgable.
David was very professional and did a very good job. He explained everything well and gave us the booties that we needed for the carpet. I would recommend him anytime.
No provisions to protect wood furniture from the water??? The carpets were very wet for longer than told. Other vendors are willing to place foam blocks under wood & metal coming in contact with the wet carpet.
Both times I’ve used ZEROREZ I wasn’t pressured into a bunch of add-ons and the techs were professional from the time they arrived to the time they left.
I was quoted a price on the phone when workers arrived price doubled, tile was nice and cleaned but still had large water puddles that I had to dry.
Professional and awesome job.
Very professional and great service.
Leslie was great.
My carpet always comes out super clean and the employees are alway very nice
No soap residue.
I used your services for clents , very happy with results . I used you for my own cono and now my boyfriend.
Really had high hopes for this service but unfortunately the real world results were completely lackluster. We had a pet accident on our brand new couch. Guardian Warranty denied the claim because it didn't leave a stain and only an odor.
Fast forward we we're quoted $88.00 over the phone to do two pieces of our sectional. Guy gets here and looks completely stoned. Kept repeating himself and asking me the same questions over and over and his eyes were super glossy. He tells me it'll be $108.00 not $88.00. I figure no big deal as long as it gets fixed.
Doesn't really matter to me as long as my couches get cleaned. Guy doesn't use any pet treatment or pre-treatment just the water from the machine. Odor is still very strong after his first pass. I ask him about the pre treatment he mentioned earlier and asked why he didn't use it. He said because of the material and the couches looked nice. I read the care instructions for the couch and it said just don't use solutions containing acetone or alcohol. He didn't confirm it didn't have it but said he'd give it a shot.
He uses the pre treatment and odor is still present but the orange smell is kind of masking it. He goes over one cushion but not both later for the third pass. Later he said for the third pass on the one cushion he used a pet treatment solution. I let the couches dry and the odor is still present. I'm wondering why the pet treatment wasn't used from the beginning since I mentioned it was a pet accident and had a strong odor.
$110.00 down the drain...
I was very happy with our service... Will is always very prompt and the carpets look great after he's finished...please thank will for us all from Nevada Orthopedic & Spine...
Great friendly service. Professional staff.
I like the service and how timely the representative was. He answered all of my questions and was willing to do more jobs that I asked him to complete. They kept our home clean when they left.
The crew was extremely polite and knowledgeable. Answered all my questions as a first time customer that never shampooed carpets before.