based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soapy residue left in the carpets to attract dirt. Super friendly and easy to schedule with.
The guy was very prof & quick
TECHNICIAN DID AN EXCELLENT JOB AND WAS VERY NEAT
good service. on time. cost effective
Proffesionalism. Attention to detail.
efficiency oftechnician
My carpet looks great! Service man recommended adding Protectant to carpet after the cleaning. I was glad to do that. I did not know that feature was available. Service personnel was very amiable.
The team was fantastic! Service was professional , product was superb, will definitely use them again ! Thank you Zerorez for making our home shine!
Reggie did a great job.
My carpets came out very clean after your visit. They appear as if they are new again!
Less water used, dry time was quicker than other companies.
While pricey they do a wonderful job.
Technition was very knowledgeable and very professional
Excellent service, excellent results!
Carlos got my carpets, ESPECIALLY the stairs, cleaner than anyone else has since their 10 year inception, lol. I did some remodeling, ran into plumbing problems which cost the money I would have used for new carpets...I was fretting about not getting the work done but Carlos did such an amazing job, I can now live with them, quite happily, until next year when budget allows to replace. Thank you Carlos, he is the only tech I want back in my home next time!!!
Debbie Nevins
service, Kasey very good too helpful
Easy to schedule. Wonderful customer service!
Natural products used.
No strong smell I think it was pricey.
Great work Friendly representative.
The employees were amazing! Very friendly and knowledgeable. Both employees were able to clean my carpets in quick manner.
Great, speedy service, efficient and courteous
Very professional. Thank you.
My score is based on the actual service which was great. My carpets look, feel, smell great. My technician, Leslie was very knowledgeable and did a great job. Unfortunately I would have to give the woman that scheduled my service a 0. I was given a quote of $320 over the phone. 3 bedrooms for $99, 2 extra bedrooms, a closet, a hallway and a staircase. I was not asked the size of any room, I was not asked if I had pets. After my tech showed and went over my carpet with black light, I was only then told of the bio treatment that was needed, and that the $99 special had a maximum square footage. I was also told on the phone that they could move furniture, that was not true. My quote of $320 given over the phone turned into $780 after leslie looked through my home. I realize a quote is an estimate and will most likely change slightly, But my service more than doubled!!! I felt duped, taken advantage of and like I was given a sales job. Leslie did her best to get my cost down but I still paid more than I was completely comfortable with. As happy as I as I am with the service provided, I would hesitate to use your company again because of the sales job I feel like I was given.
Your representatives were friendly, they did a great job
Carpet stayed wet for almost 24 hours in some areas with fan blowing on it when we were only told 4-6. Friendly customer service, able to get a lot of our traffic areas clean, fast and smelled great!
About the product I did not smell any chemicals so that was very good, about the service excellent the young man was very knowledgeable and professional.
your service just seems to have been better before and you totally doubled my charges at my office last time we had you clean and we get a better clean doing it ourselves with a home machine.
The tech was great! He made all the services easy to understand!
And my house looked great afterwards!
Very professional