based on 39694 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Corners and behind things (like the toilet).
Friendly tech. Great cleaning. Only use Zerorez since we moved to Vegas. Several friends and neighbors now use.
The technician was warm and friendly and explained everything. I booked under a promo that included multiple rooms and an area of tile. Because the carpeted area downstairs was less than the total square feet of the rooms I was told I would get a pre- treatment in its place. ( may not be the correct term) overall the carpet looks good and dried quickly, but the area in my dining area looks exactly the same.
David was very professional and up front with us about the issues we had with the condition of our carpet. He took his time and focused on the bad areas. His care resulted in an AMAZING finished product.
We enjoy the high quality of service (including customer service) and the health/safety aspect of the products which do not harm our pets.
Very informative about what was being done and what would be accomplished
On time and carpet was done with no issues.
I have had other companies clean my carpets; however once I got your company to do it the rugs came out much cleaner than the other rug cleaning companies. Your workers get right on the job and do not take a break until the job is finished. I am very pleased with the workers that I have met so far. Thank You, Ed Westman
The service we received was so good that we have already recommended Zerorez to a friend, and as a result she has already scheduled an appointment. We will use your company again next year.
Zerorez is everything it advertises to be. The staff is courteous and the technicians are friendly, informative and well trained. My carpet was quite dirty and I was amazed at how clean it came out. I will be recommending Zerorez to family, friends and coworkers. Will I use Zerorez again...absolutely yes!🤗👍
I didn't know if my carpet would come clean because it had been so long in between cleanings. Zerorez did a great job. The carpet looks great. Carlos was very friendly and helpful. I will definitely use zerorez again.
A thorough job, pleasant technicians. feel like they are actually getting things clean.
I like the fact that it is not toxic and leaves everything looking and smelling wonderful!
The technician was pretty nice.
I got the pet treatment done and the smell while the carpet was wet was fine, it smelled like clean, fresh and I loved it.
Your company advertises that “you don’t get that crunchy carpet feeling”
After my carpet was dried, it’s super crunchy and the smell isn’t that great.... it has a slight urine/cleaner smell.
The technician left a huge puddle of water one front entry way where I have fake hardwood floors.
I don’t think I’ll use or recommend zerorez
It wasn't messy
They were neat and kind and did a good job. Thanks
Staff is extremely friendly and my carpets look exceptional. Your team did a great job. Thank you for your service
Luis did a great job cleaning my bedroom carpet. However, when given the price of my throw rugs throughout the rest of the house, the price was ridiculous!! I then gave him your ad showing that any room would be around $39.00 I believe. I threw the ad away. He gave me the total price which also included a service charge of another $99.00 just to come out. After he called your management, they charged me $49.00 so I went ahead with just the bedroom carpet, omitting all the throw rugs.
You flyer is very deceptive .
My carpet looks brand new! Victor was extremely prompt, polite and professional. He explained all the options we had for cleaning and did not pressure us with a long sales pitch. He was quick and efficient and was finished before we knew it. I will use Zerorez again and have been telling everybody I know to give them a shot.
Good people. Poor cleaning. 1 week after my rugs sre cleavlned the dirt has restrfacrd
Everything was great and the service
Carpet looks awesome, the guys did a great job.
Very thorough cleaning; no weird smell or residue; excellent customer service!
The excellent job they do every time.
On time service. Quick and efficient. Quick drying even with the winter weather
I have three dogs and they make a mess ,Rob came in looked new what need to due was veary nice and did a great job can’t even tell I have three dogs ..thank you
Timely, good communication, used skill in completing the task and great wrap up of work.
Efficiency! Quick drying. Your product really kicks pet smells behind! The fact that you dont have to connect to my water is a definite plus!
I already called and explained. Tech was fine, but 170 bucks for pet cleaning instead of the 35 i’ve been paying. I also couldn’t move furniture as I usually do ahead of the tech, so a lot of the carpet wasn’t done. I am selling the house in a few months, i’ll be using a different company. I usually get Rob, but the fact that your margins can swing form 35 to 170 means some poor a hole is actually paying 170 when I was paying 35. Sorry.
Delivery of what's promised at a great price in a coordinated and courteous manner. Your techs are great.