based on 39694 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Justin Y is the reason why. He was very professional and worked hard.
Very easy to set up appointment and I got same day service.
Very fast and efficient
Mostly I just like the way the carpets don't have residues left over to re-attract dirt and everything else too quickly. The fact that the carpets aren't "crunchy" after drying like some other services I've used in the past left them is a HUGE bonus as well. It also doesn't hurt that your personnel always seem to be extremely nice and professional!
Everything was great and Chris was very knowledgable.
David was very professional and did a very good job. He explained everything well and gave us the booties that we needed for the carpet. I would recommend him anytime.
No provisions to protect wood furniture from the water??? The carpets were very wet for longer than told. Other vendors are willing to place foam blocks under wood & metal coming in contact with the wet carpet.
Both times I’ve used ZEROREZ I wasn’t pressured into a bunch of add-ons and the techs were professional from the time they arrived to the time they left.
I was quoted a price on the phone when workers arrived price doubled, tile was nice and cleaned but still had large water puddles that I had to dry.
Professional and awesome job.
Very professional and great service.
Leslie was great.
My carpet always comes out super clean and the employees are alway very nice
No soap residue.
I used your services for clents , very happy with results . I used you for my own cono and now my boyfriend.
Really had high hopes for this service but unfortunately the real world results were completely lackluster. We had a pet accident on our brand new couch. Guardian Warranty denied the claim because it didn't leave a stain and only an odor.
Fast forward we we're quoted $88.00 over the phone to do two pieces of our sectional. Guy gets here and looks completely stoned. Kept repeating himself and asking me the same questions over and over and his eyes were super glossy. He tells me it'll be $108.00 not $88.00. I figure no big deal as long as it gets fixed.
Doesn't really matter to me as long as my couches get cleaned. Guy doesn't use any pet treatment or pre-treatment just the water from the machine. Odor is still very strong after his first pass. I ask him about the pre treatment he mentioned earlier and asked why he didn't use it. He said because of the material and the couches looked nice. I read the care instructions for the couch and it said just don't use solutions containing acetone or alcohol. He didn't confirm it didn't have it but said he'd give it a shot.
He uses the pre treatment and odor is still present but the orange smell is kind of masking it. He goes over one cushion but not both later for the third pass. Later he said for the third pass on the one cushion he used a pet treatment solution. I let the couches dry and the odor is still present. I'm wondering why the pet treatment wasn't used from the beginning since I mentioned it was a pet accident and had a strong odor.
$110.00 down the drain...
I was very happy with our service... Will is always very prompt and the carpets look great after he's finished...please thank will for us all from Nevada Orthopedic & Spine...
Great friendly service. Professional staff.
I like the service and how timely the representative was. He answered all of my questions and was willing to do more jobs that I asked him to complete. They kept our home clean when they left.
1. The special is three rooms for I believe t was 89$$ (90$??). If you add a 4th or 5th or even a 6th, the rate goes to 40$ for those rooms. Next time, I will book only three rooms for the special rate and then book another visit for the same special rate. Less cost for me and significant more cost for you (travel, setup, etc).
2. I asked about the tile cleaning and frankly, the cost seems much too much. 1800$ for the tile cleaning is simply not going to happen. I can't believe you get many takers.
3. The tech did a good job and I am satisfied with the carpet, looks great. Personable, good rep of the company.
Both are great.
The techs were very professional and prompt. My carpet look amazing.
The tech that came was incredibly professional, explained everything thoroughly, made adequate recommendations, and worked very hard all the way through out the job. I'm extremely impressed
Great servis from Marcus!
The equipment look new and the technician was outstanding his name was Marcus
My carpets look good and are soft after cleaning, not crunchy. My technician arrived on time and did a quick but thorough job.
The team kept me informed of their arrival. They worked fast and did a great job.
We have used you several times snd like your service.
Customer service was great
The technician Carlos was absolutely fantastic
customer service was good I would had like a better price offer, but the cleaning was really good.