based on 40058 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical smell and quick service was something I was pleased with.
Had a couple of pet stains in a small room which the technician acknowledged and said would treat when he cleaned. After he left, the room had a strong urine odor for several days and had to call back to redo. He then used a different tool to extract the urine saturating it with water. Not sure why he didnt do this the first time around. Upon his second return correcting the problem he was condescending and "jokingly" tried to pass the buck and imply it was our fault. Seems the initial cleaning was done very quickly and concern was placed on how fast he could finish the job. We then had to call a 3rd time because he missed a pet stain my husband found. He did not come. Another gentleman came out and, once again, used the different tool to extract the stain after saturation with water. He was thoughtful and took his time. I believe his name was Marcus. I paid more than I've ever paid for our carpets to be cleaned expecting I was getting top notch service and treatment. Very disappointed. I will not use this service again.
Great job. Quick and efficient
I like the concept of no residue, Safe for pets, and the fact that Lezlie makes my old, ugly carpet look practically new.
They work. Plus the service technicians are very polite and knowledgeable.
They also call to confirm appmts, arrive on time. I have used Zerorez many times, and they never disappointed me. Cleaned rugs and furniture excellent.
Thank you.
Mary Ann O
We are definitely going to use you for as long as your available. I just found this in an Email that I didn't know I had. The gentleman who did our carpet was also very impressive but I forgot his name. I am very sorry for the delay. I sure hope you will be around for a very long time.
Great service! Our tile looks great!!!
Professional and fast. My carpet looks great, no chemical smell.
The price was higher than advertised.
good quality, expedited service
I already filled something out? I did want to say though that I was supposed to receive a cleaning of my tile at no charge because of a special I got in on and that servo was not done?
At first sight the carpet looked clean but I had my doubts because it didnt look as clean as I thought It could. I chose ZeroRez because i needed help with large areas and it was to much work to do it with my manuel Bissel. I decided to pull out my Bissel and I went over the carpet that the technician cleaned. To my amazement I extracted very dark water from the carpet. I am very dissapointed with the ZeroRez service as my carpets were not properly cleaned. I will be writing a yelp and google review with this information so that other customers know about the quality of the service.
It is a clean process. You are fast.
Get customer service & work! Would highly recommend!
They do a great job. Highly recommend.
Great customer service and awesome results
They work without harse chemicals.
No chemicals. Technician was very professional and informative. Carpet looks amazing!!
Carpet smelled great for a day or two then back to normal
We have used Zerorez multiple times and each time the cost is higher and higher. Especially when paying a premium we expect good service!
We had one small 10x10 carpet area cleaned. Removed all the furniture ourselves and vacuumed it very well so it could be cleaned properly. Technician did a quick in and out and didn't not clean carpet, so we had to have someone come back out. Not happy about paying a premium and some guy wasting our time and having to leave our house with furniture everywhere.
Service Date: 03-05-2019
Service Time: 16:00
Invoice #: 115638
Booking #:Phone number removed
Technician: Victor S
Your products really work and your employees are always helpful and friendly
The sides and back of couch and chair were not cleaned, the rest was.
This is actually the 2nd go around of using Zerorez and both times have been remarkable! the technicians were cordial, understanding, patient and well versed in making sure I was taken care of. They were professional and far exceeded my expectations, I will certainly use and recommend your services to my friends, family and anyone who encounters inquiring about my experience with your company. Thank you for your attention and consideration to this matter.
Some of our carpet was not dry until the next day
Good customer service and job well done.
ROB WAS VERY PROFESSIONAL. HE EXPLAINED THE SERVICE, SHOWED UP ON TIME, AND DID A VERY NICE JOB. I WILL DEFINITELY USE THEM AGAIN.
Great quality work! Highly recommend this company and products.
The techs are very professional & do a wonderful job.
Chris was super friendly, professional, and fast! The floors look amazing! We would definitely have him back.
Great tech did great job for us....