based on 40970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marcus was very professional. Did an excellent job. Left no mess!
Called for our free estimate. The lady on the phone said worse case Estimate of $148. It went up to $331. The guy said that was for just water and extraction. That we needed power wash
that he was going to power scrub on the traffic areas. He would do it throughout since the house was empty we should do it. He would put the protectant o throughout. Sounded good. They were both very nice. When he demonstrated the cleaning of the traffic area the spot came out nice. When I said it was so much high than the lady told me the worse case would be that I wanted to get another quote. He said: well we drove 45 minutes over here so if I have to come back it goes up to Full price on everything. Talked us in to going forward with the cleaning and I would have been happy if it would have all come out. He did scrub throughout but did not do extra over the traffic stains that I was expecting to come out. The cost wasn't the issue. I am going to have to take my shampooer over and go over the traffic area's that weren't scrubbed any extra than the whole room. I showed him and he said well that's where they had a sectional and their feet sat. Then he tried to say that our 3 year old carpet is wearing in the traffic area's. So NO I will not be recommending Zero Rez to anyone. i certainly will not be using your service again. Which makes me feel bad because they were nice and had a good sales pitch. They never said we would be left with bad areas.
I do apologize for any inconvenience you have experienced with your cleaning. I will go ahead and escalate this to our management to remedy this. We do have a 30 day workmanship guarantee. I can set you up for a re-cleaning if you'd like.
Politeness of employees. Wearing shoes covered before coming inside. Great job!
Professionally done in the time promised.
Technician did a great job!
Carpet looks great.
Jordan was absolutely amazing in all he did! I highly recommend Jorda! Very professional and crusty service was a 10đź‘ŤWe will definitely use Zerorez I the future ! Thank you!
some of the spots are back already.
We do have a 30 day workmanship guarantee. I can set you up for a re-cleaning?
It’s simple, fast, and very reasonable priced. The people are always friendly who come to clean the carpets.
Casey was great! Set up proper expectations, and instead of leaving my front door full on open, he cracked it so the equipment had room, but not all my cool air would be sucked out the door.
AND HE LIKES ANIME :D Thanks Casey!
Scott was excellent in cleaning a carpet that I was certain I would need to replace. GREAT JOB!!!!
The service tech was very knowledgeable and professional. He took the time to explain what he was going to do and what to expect for dry time. My carpets look amazing.
Thank you.
clean the carpet
No pressure, no surprises in the prices, friendly and knowledgeable service.
The residents loved the friendly staff and how quick the carpet dried!
Professionalism. Natural products. Proprietary process.
very thorough job. The techs were very friendly and professional. great job
Very clean. The techs were very professional and explained everything upfront.
Carpet knowledge and quick appointment
White residue spots were found along the front edge of my couch and along the side of the stairwell. Also, the carpet on top stop of the stairs was pulled back from the corner. The employee never notified me of the damage.
Luis was very thorough. He explained everything. He was very polite, friendly, and respectful.
Your staff was amazing in every aspect.
First time using Zerorez. Definitely better than normal carpet cleaning. Carpets look renewed.
Customer service. Your product really clean & smell great. Your employees are polite knowledge about your services.
The service was excellent and it technology is super
Zerorez did a great job, service was excellent!
The crew did a great job cleaning our carpets and vents. Quality, friendly service!
I only have one criticism: I was quoted $25/vent, but was charged $35/vent.
They have a very kind and friendly staff. They don’t over charge. Plus they have the best chemical that really cleans and sanitize. Thank you
Carlos did a great job, and was very polite. The next time we have our office cleaned I will request him for the job.
Thank you
Carpets were clean and technicians were professional and polite. They did a good job and explained process thoroughly.