based on 40970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I didn't realize that the price was a "bargaining process" as I was told when my area rug (without any stains) was quoted at the top price of $1.50 per square foot. I've never had this experience with your company before and I am disappointed beyond the 6 that I gave. I don't know that I will call again, to be honest. I had an unstained 8x10 area rug, a 10x3 hallway, and the remaining approximate 80 square feet of uncovered by furnishing section of my bedroom carpet cleaned for $157. The tech was done, from introduction until the door closed behind him in under 40 minutes.
I feel like I went to an auction and I overpaid on something that I really didn't need.
Disappointed!!
So, what I am seeing on the invoice is that the area rug was $1 per sf instead of $1.50, so, $80 for the area rug and the room and hallway was at it's standard price, $40 for the room and and $29 for the hallway, with an $8 service fee that brings you to a total of $157. If the carpet was'n't cleaned to your satisfaction we would gladly come out and do a re-cleaning for you :)
got all the stains out of my carpet
I like the knowledgeable and informative person who came to clean the carpets, he asked many pertinent questions as to the way the carpets may have been or were cleaned. With what products were used in cleaning the carpets prior to having Zerorez clean them. How they may have been cleaned and what types of cleaning solutions were used on them and whether any pets heads soiled them.
Very professional and great service
We feel that the guys did a good job of cleaning the carpet and the rug. They had not been cleaned in years. We could actually see the color variation in our Burber Carpet. We do think how ever that you folks are doing a bit of a "Bait and Switch" The ads say 3 rooms for $99.00. It is not until the guys arrive that they told us that in order to do the best cleaning it would be an additional $35 a room. Also, we were charged $120.00 for the three rooms and not the $99 as advertised
Respectfully,
Ingrid and Name removed.
I apologize for your experience. So, I checked the invoice and saw that the technician gave an additional discount of $168 on top of the $21 off for the $99 special. The brush pro total was $35 each for 3 areas which came to a total of $105. The reason for the brush pro is that our technicians are trained to inspect the carpets to make sure that we apply the best cleaning method for your service. If they spot an area that our traditional cleaning method of pretreat clean and sanitize will not take care of, they have to let you know of a method that will as well as inform you of what they can do to meet your cleaning needs. In this case the brush pro was recommended, which is an affective method of cleaning those areas. A little information about our brush pro service, so, the Brush pro uses a counter rotation of the brushes comb to straighten, and lift the carpet fibers providing the cleaners with a big advantage. It is much more effective at removing suspended soils, grime or dirt. Our technicians are trained to add services that they stand behind for their cleaning.
The fact there are no chemicals-natural holistic.
The service and attention to detail was outstanding
It’s great! I had my carpets cleaned by them a year ago! And they weren’t very bad at all! They did a good job! Quick & fast, tile came out good too!! Stanley Steamer would come every 3 months!! Also good prices!! And a nice quote to clean our sectional!!
We had a spot that needed to be touched up.Zach came by and took care of it and now it looks great.Very pleased with the results.
Great job getting the dirt gone!!
I was quoted a much lower cost so annoying when carpet cleaners insist on adding things not mentioned when quoting .... rip off!
Be honest with quoting and stop over changing!!!!!
Fast and efficient
Lower prices a bit more
Arrived when promised. Amazing job !!
So far, our carpet is the cleanest it has been since it was new.
They were very professional and clearly explained everything well.
Hard workers, did a lot of work in a short amount of time.
Carpets look as good as they can for being over 20 years old.
Thanks
fast and efficient!
Fast and efficient.
You've been here twice and the spots are still there. The third time won't be a charm, either. I paid twice the contracted rate and haven't received a refund. Being a repeat customer, I will not make the mistake again.
I apologize for any inconvenience, we will escalate this to management and have them come out to see the areas to best diagnose the issues and remedy this as soon as possible.
The results are amazing, carpets are clean and small great.
Our technician did a great job!
One issue that is bugging me is that I responded to an email around the first of the month that advertised $30 a room and then 17.76 for the additional add-ons. My bill came our at 35 a room for 6 rooms. (plus a lot more for the add-ons but there were priced as advertised) When I asked her about it she said the special was for 3 rooms and then the others were 40 so they just averaged it out at 35. I went back to original email and it didn't say 3 rooms limit anywhere. I know your other specials say 3 rooms but this email did not.
It is always frustrating for carpet companies to advertise one thing and then add-on a bunch of stuff. We love the chemistry behind zerorez and the outcome is good but wish the pricing was more trustworthy.
I apologize for any inconvenience. I left a voice message to see how we can remedy this. Please give us a call at 7025670016.
The technicians were very friendly and helpful. They explained exactly what they were doing
and the effect it had on our carpets. When the carpets had dried out we were happy with
how well they looked. Very professional!!
They were great. Very professional and understanding as to what we wanted done.
Very good quality of service! Also great technicians always helpful!
One of the two employees was very difficult to work with. I’ve used the company for years and his up selling efforts, negotiating, and know it all attitude was frustrating. Never seen a technician like that.
I’m satisfied with the work. It cost more than I expected. I thought it was 3 rooms plus the hallway for $99, plus extra for 1 additional room. It turned out the hall wasn’t included. He also tried to up-sell the service, but he wasn’t pushy. I’ll have to get a more specific quote next time.
very nice employees.fast service
Chris, the trainer, was very knowledgeable, friendly, and explained everything extremely well. He was training Tim and although he had little to say (because it wasn't necessary) he worked efficiently and appeared to follow instructions from Chris.
This is the first time we have used your company and our carpet looks great (and no soap was used).
less explanation of the process. As long as it gets done, I am happy.
Only: Carpet after dry is not soft. It is a little rough when I walked on it.
The service is great from the guy who helped us out.
Very easy to book and the technician was great! This is the second time I’ve gotten the same tech and he does a great job.