based on 39695 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really liked the service, availability of appointments and the system uses less water than traditional truck mounts
Rob was very informative and considerate, we will request him the next time
The staff is friendly and made sure I understood the charges for the services they recommended!
Zac & Scott new exactly what they were doing and how to do it.
I have two cats and after 20 years the house smelled like it! Nooow it smells great in here all vents cleaned which made my AC unit perform much better.
My wife wanted to say the carpet was beyond repair! After Zac & Scott got done cleaning the carpet she thought it was a new carpet!
Thanks Zerorez our life is sweet now!
Patrick & Rio Nole
Great customer service!
Reggie was our cleaning technician from Zerorez and we can not say enough about how thoughtful and thorough he was. He was right on time Friday morning, introduced himself and went right to work. Our carpets look great. Please tell Reggie we appreciated all his hard work.
We have been in Vegas for 19 years and have used Zerorez for many of those years -- we wouldn't consider using any other firm. In all those years Zerorez has always sent very professional employees who were polite and went right to work and did a great job.
Fred and Barbara Meyer
Henderson
I ordered the carpet cleaning services at $33 per room. Your ad did not disclose a room size limitation for this special price or a service fee,
Your tech told my spouse who was at the property just to open the door and who had no knowledge of the initial cost arrangement that he had to charge the living-room 2x more than what was agreed. In addition, your service tech Chris B. charged another undisclosed service fee of $8 in his final bill. Further to aggravate the situation, your tech did a lousy job in cleaning the carpet with dirty areas that my spouse had to show him and ask for a re-clean.
As far as I am concerned, your business ethics is based upon BAIT N SWITCH as well nickel-diming the clients with the service fee. I am submitting a complaint to VISA and the BBB.
great job, very happy!
Left my carpets crusty and didn't clean very well
Excellent customer service and the carpet was dry in about 3 hours.
Professional on time and very fast
Tech was very friendly. But I could still smell urine after the job was done. I found the spot after he left and had to treat it
Carpets were pretty clean, though there was a weird green mark left on my stairs. I do not remember it being there before and didn’t notice until after the technician left. I scrubbed out most of it but thought it was weird.
It was only large throw rugs but did excellent cleaning and price was really good
A clean environmental product-leaving the carpet fresh and clean...
Good and friendly service - very knowledgeable technician. We’ve had Zerorez before and will do so again...
The Stammer’s
More upfront about the charges for various services
Dries quickly, smell is wonderful, carpets are very clean.
The technicians are efficient, the process is quickly completed with a short drying time compared with other carpet cleaning processes, and my carpets are clean as new.
Honestly I was very impressed with everything until the day of the visit. Everyone in the office is very friendly and nice and all of the men who came out for my estimate and the day of the service were VERY professional and polite and on time. The process was upfront and easy and you guys even honored a lower price that was previously promised to me even though I guess two vents were missed on the estimate. AGAIN, I was impressed with you guys.
However, there were a few things when I got home that I was unhappy about. I let the men in to do the work and went over everything and paid for the service, and then I left the house since I needed to get back to work. Everybody from the beginning (on the phone and during the estimate) said to give them 3-4 hours to complete the duct cleaning and the carpets and dryer vent. It was surprising to me when I got a call TWO hours after they started saying they were done. Then when I got home I started to notice things such as chunks of the door frame missing and on the floor from what I assume is the equipment and a vent left undone and on the bathroom counter. All of this leads me to believe that maybe they were just in too much of a hurry and didn't take their time to be careful of my home and double check their work. I live in a rental home, but I still have to either repair or pay for damages and expect a little bit more time and care when I leave people to work in my home. :(
The service was efficient, on time, and the carpets look awesome afterward. The Technician was very polite, and did a great job that only took about an hour. Would highly recommend.
Carpet came clean guys were nice did a great job
Very professional gentlemen. Showed up on time and called 20 minutes before arriving. Had some problem carpet areas done and came out very clean! Tile was cleaned in a small area and looks like new. Would use their services again without hesitation.
The last time I had the “big” machine used on a bad spot, it came out totally. This time with the “new machine” it came out about 75%. That does not keep me from using your services however. The guys were great!
The tech was amazing! Actually, every time you guys have come out the tecks have been amazing!
I love that our carpet was cleaned and not soaked. Technician professional and personable. We stopped trying other services.
The service from Luis was great
I was very pleased all the way around so far, my service tech David was very knowledgeable about what he was doing
You already do a good job,, reliable & the carpets are almost dry when you leave.
Very professional staff and excellent product
Professional and efficient!
Fast, efficient, polite service, and no strong odors.... just clean carpet and tile. I almost think the tile cleaning was the most impressive. Years of grime from the tile and grout removed.