based on 41245 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Anton was very professional and did an amazing job. Thank you
Serviceman was very polite and professional.
He was very professional
The technician, Jordan, arrived on time, did an exceptional job and was very courteous.
The service representatives and techs were quite pleasant, friendly and patient. When I called to inquire about your services, I immediately felt welcome. I also sensed professionalism in your organization from the time I set up the appointment to the completion of the job of which I was well-pleased. The cost of the work and the description of the cleaning to be done were clearly explained and listed in writing by service tech Chris Deak. The individual who recommended your company had heard your company had high ratings, but pricey. However, I am glad I selected your company. I’m all for thoroughness and cleanliness. Both service techs demonstrated respect and diligence as soon as they walked into the house. Thank you for your service!
Clean no odor
Smells good and dries quickly
Great job, nice respectable men
My carpets are really clean, there is no odor and they dry quickly.
I first and foremost love the professional courtesy, and the explanation of progress being made as the job was being done.
good job, nice and clean very happy.
Your reps were very professional, informative and kind. Took great care with my furniture and floors.
Service and products were awesome. We have a puppy and she absolutely destroyed our carpet, we thought we would have to replace it. They guys came in and looked at it and made a few suggestions and the carpet looks and smells like new!! It was amazing they were great and quick and saved our carpet, we are very happy.
I would highly recommend this company to anyone with dirty carpets or stains of any kind.
Marcus was very professional and knowledgeable. His professionalism sets the experience apart from a regular cleaning.
My only issue is the normal sale process of up selling. It’s unfortunate that my 24sq feet of bathroom was considered another room and had an additional charge. I went in expecting to pay one amount from booking the cleaning to paying almost 100% more.
Straight forward pricing from the beginning is key.
Prompt, courteous, and efficient.
Carpet feels amazingly soft! The technician Reggie was awesome and very personable.
Very pleased with the end result.
Always courteous and professional.
Been using you for 20 years. Jest the best in the business
Everything especially the customer service
Luis the employee that did the job! He's a fine young man, hard worker, honest and knows his products! He is very professional and does the job like it's suppose to be done, no cutting corners. I had my carpet, tiles, and a bit upholstery done. Every job gets a 10+ rating. For Luis, as a company I'd do everything possible to keep this young man happy! He's a diamond in the rough, very hard to come by these days, totally gives 110%. Honestly, he would be the reason why I'd return, your products are also good! Keep up the good work Luis, you have a promising working career! Best wishes, David.
The people who work for Zerorez are friendly and professional. They answer any questions I might have regarding the cleaning of my carpets.
Zach did amazing. Thank you.
Use a formula or equipment that really cleans or lifts the dirt out of the carpet. I believe the employees did their best.
Great, fantastic technician
You guys do great work and have a lot of patience
Very satisfied with service and politeness of service reps.
I was very happy with the service and your guys that did the job. Before we started we noticed several areas with the black light where pet stains were. The carpets look great but i can still see the stains with a black light. Is this normal? I thought with doing the special treatment on the pet areas that those stains would be gone. Other than that i am happy.
Carpet is clean and it felt good seeing the carpet clean again. Marcus did the work and he was on time and knew what your products would do and explained everything. He is a good employee. I would not hesitate having Zerorez and Marcus again for the next cleaning.
It was very easy to gather information and an accurate price quote. The service techs, Chris and Justin were prompt to arrive on time and we’re courteous to explain all my options before quickly getting to work. My carpets look and feel amazing, they dried quickly after the service was complete and, as promised, there is no residue of cleaning solutions left behind. I will definitely call them back to get my tile and grout done.