based on 39700 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman explained about their service compared to how other carpet cleaning companies do their cleaning
Victor was great didn’t try to up sell me did a great job was on time polite and would definitely use your service again
Service Tech was very capable of answering all of my answers, suggesting methods to obtain my goals, and did an excellent job of cleaning the carpet. This Serv. Tech made an A+ effort to make sure we were happy with the end result. Our carpets look new!
Everyone and evrything about their services are what I expected from word of mouth. From the awesome customer service with Kelsey setting up a time to come out and what was expected. I got a call 30 min before David's arrival as they said I would. Walked me thru the whole process and was very informative of all their other services. Results were better than expected and as well as other companies I've used before. Definitely satisfied, would recommend, and will be calling again.
As advertised.
The service was great Patrick explained everything, did a great job, we will gladly recommend Zerorez to family and friends!
Jordan got right to it. He did a great job. The carpet looks great and dried rather quickly. I will use Zerorez again.
The customer service is great, the carpets look wonderful afterwards and dry quickly, and they are transparent with their prices.
Serviceman was excellent -- informative, courteous, on time, hard working. Carpets looked mighty clean afterwards.
Timely response to my request
Thoroughly explained services
Efficiently executed work
Cleanest service ever
The tech did a great job
Rug looks great and Victor was very polite and wanted the work to be to my liking.
Friendly people, fast service and the carpets/tile look great
No furniture was moved to clean carpets under - not even a chair, cocktail table, side table, or floor mat
Always Friendly and Professional.
Awesome prices for fantastic services. My carpets and flooring look fabulous. I have purchased several gift card packages for friends because my experience and flooring were wonderful
Consistency in pricing. Costs change depending on who answers the phone. Up selling in the home gives the impression that you are taking advantage of the customer whether service is warranted or not.
Zerorez does a fantastic job cleaning carpets. I have used them 3 times and they have always been on time and completed the work with no hassle.
Good employee
Great company, great customer service. They were on time and did exactly what they said they would do. Highly recommend to anyone.
Vince did a great job
The technician Leslie
The service techs were on time, called ahead to let us know exactly when they would arrive, and thoroughly explained the service they would be performing, giving us appropriate opportunities to determine any changes or additions we wished to make. They did a great job and were respectful of our property and our home and we are very happy with the carpet cleaning that was done.
I appreciate the technicians checking for spots/stains etc. I also appreciate the fact that the equipment isn't so noisy. The carpets always seem to dry fast as well. I do recommend zerorez to people all the time, but I do admit I don't like the up sale scheme that you have your technicians using. I don't like the fact that they can negotiate what they charge for certain items. I've used your service several times, had the same areas cleaned and I'm charged a different amount each time. Yet I always use your 3 room special. The size of a room needs to be consistent and an area rug shouldn't be considered a room and Nearly $3.00 a stair? Really? Product to clean that isn't even close to that much. I know it sounds like I'm not a happy customer, I am generally, but I'm just so disappointed that such a good service is limited to people because of the pricing you use. The time your technicians were here was under 2 hours and yet I wrote a check for nearly $200.00. Seems a bit excessive. As much as I appreciate the product and service, I may have to force myself to consider using another company. Feel like you're taking advantage of people and that's never a good thing.
Quality
I have recommended Zerorez to many of my friends. My carpets are almost 15 years old, but after cleaning they look like new. Fabulous job!!
Great service man
I was as a given a price over the phone of $48.00 per room. Even though you had the he special 3 4m for $99.00
I only had two rooms. When the technician arrived he jumps the price up to $228.00
I negotiated on $ 200/ still to high. But they where here and furniture was moved.
The carpets did not come out like new. And after he left I did see a few more spots.
Totally disappointed 😞
Easy to work with, on time and did a great job with the carpets. The technician was extremely friendly.
The customer service was excellent. The price is right and my carpet looks great.