based on 40970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Michael, your service rep was excellent.
Carpet was very clean.
I was very happy with your service.
You guys have done a great job both times and it was fast. The only issue I have is that both times I have been quoted a price to have it be more when they arrive. Not good!
Very professional.
They were very polite and inform me what they were going to do. I have been a customer for a long time.
I was recommended by my realtor to contact Zerorez for Carpet cleaning. Well.. the carpet looked fantastic after the cleaning. I would definitely recommend Zerorez!
Your service employee Louis, did a wonderful job on my carpet and I would highly recommend him for his knowledge and work ethic.
Luis shows up on time
He Works quickly
My carpets look great
The people.
As always, a good job, friendly
Carpets looks great, service provider very Professional and courteous
Reggie was excellent! He was professional and worked hard to clean all of the stains in my carpet. Thank you!
I always call Zerorez because I know they will get the job done right!
My carpets look brand new after the cleaning!!!!!!
Everything about Zerorez is so professional —From the phone call for scheduling to the actual cleaning process.
$500 for 2 bedrooms and it still stinks
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. In the meantime, we do have a 30 day workmanship guarantee. I would like to set you up for a re-cleaning to get this taken care of for now. As for the experience from your cleaning, I will escalate this to management and have them contact you about this incident.
Clean carpet friendly service.
We like the a la carte method of ordering, it's transparency, and the wholesomeness of the technicians.
Luis was great!
Kind, professional...great job.
Carpet looked great after the treatment.
no soapy smells.
Thank you
Your services are not very good. They are much better than very good. They are above excellent. Your people do an excellent job and once again our carpets look like they are brand new and were just installed.
Fantastic service. 2 weeks later my carpet still looks great and the Scotch Guard stuff worked well.
Tech was knowledgeable efficient and courteous. He knew the product line and "upsold" me, which I expected. The carpet looks very nice. I'll be calling you in 6 months and won't hesitate to refer you to friends..
The protocol you use to write up your estimate is not the same for everyone I have used you guys three different times and I have the same three areas cleaned and each time the price was different this last time two hallways got added into it And I was told there was a different price for couches and what not but everything was not clear not clarified I was just hit with a 900$ bill after 4 rooms cleaned
Unacceptable communication from employees
How quick it was
Michael was very thorough in addressing and taking care of the problem areas on carpet.
Our carpets are clean and supple. Efficient, on time and friendly service.
Your Technician, Anton, did an excellent job.
Your crew was fantastic. They did a great job, explained everything and made my 26 year old carpet look great.
I like your process of cleaning with no chemicals. I also like your quality employees.
I won't be able to say anything until I get my area rug back - approximately 2 wks.
I did have a small area rug cleaned and it looks brand new. The gentleman was extremely nice and thorogh.