based on 40970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was a little disapointed in how the carpet turned out, not as clean as expected I'm not sure why?
you guys are the best! Kudo's to Michael. He was early (a GREAT thing), professional, polite, and explained the process to me. Carpets look brand new. Thanks Michael!! And give him a raise! :-)
Too soon to say
You guys always do a great job and I wouldn’t use anyone else!!
Carlos and David of Zerorez, Las Vegas, were highly professional when they came to clean my carpet and tile. They called before arriving, asking if it would be ok to arrive a little earlier. Ok with me! Carlos clearly explained the levels of service they could provide for my heavily, pet-stained carpet. My elderly pet dog has diabetes and has stained our carpet. Carlos did not pressure me into choosing a more expensive option when I chose the least expensive option. I told him we plan to replace the carpet in a few months anyway with new flooring. Carlos did an excellent job in cleaning my carpet while David did an excellent job cleaning the tile. The tile hasn't looked that good since I bought my home in 2005 and I'm very pleased with the way the heavily soiled carpet turned out. Both look great! I am a repeat customer of Zerorez and I will continue to be. Great product and I love the fact that it dries so quickly and cleans so well. Thanks Zerorez!
Great
Carpet look great. Very satisfied. Wasn’t ready happy with the surprise cost of spot treatment you should forewarn customers. Joseph Connor
Jake was very professional and personal. He explained everything that he was going to do and when he was done it looked almost new. That is saying a lot for 15 year old carpet.
Very easy and it worked
Product cleans well and dries in a reasonable time. Easy to schedule within a few days. Priced well. Serviceman (Kevin?) was professional and friendly.
He was on time, explained my options and did a fantastic job
I liked that I wasn't pressed to use different products and treatments..i was told about them, but not pressed to use them. I was moving out from a rental and just needed the basics. Kevin was a very thorough young man, very pleasant..
My main feedback is more about the tech that came to my home..
I believe you have a real asset having Kevin as part of your team! Friendly, and professional for such a young man!
Very friendly staff. Great carpet cleaning!!! My carpet looks new!!!!!
Very thorough in cleaning process
Very friendly techs that I've encountered. The caroets dont feel hard or soapy when floors dry.
On time and efficient
The person who cleaned our carpets was nice very personable. I believe we were overcharged and it took longer than than expected due to a broken part and we had to wait for a replacement. The time frame was about 2 hours but it was closer to 3
hours. No discount was offered due to the inconvenience and like I said I feel like I was overcharged. Nothing against the guy, it's just hard to swallow getting quoted $147 and paying over $350 for the upsale. My carpets look good but o think they would have looked good at $147. That is why I can't recommend this company.
The person that came out was great. We had ordered your 3 room special for $ 99 we added stairs . For $ 75 for a total of $ 174. We took a walkthrough of the rooms and the carpet expert explains that removing stains are extra and there is a fee for this and a fee for that for a total of $ 325 so allMost double the price . He showed me all the equipment and so on. However not the point the price we were quoted was $ 175. The job was well done but my carpet staid damp for about 24 hours. Way expensive and I don’t see the big difference between your company and someone at les than half the price.
My floor is still wet after 24 hours & it stinks now.
Service and cleaning was great!
when I use my rainbow vacuum after it dries, I have almost no dirt in it at all. great job.
Your staff was professional and informative. My rugs turned out great. I will definitely reccomend and use your services again.
Tech was very informative and the results were amazing.
Zach did an excellent job! I always used Stanley Steerner but now I'll use your Company.
The technician was excellent and the carpets look great. We were not pleased that he came so late in the day but he made up for it by apologetically explaining his tardiness and by providing excellent service.
Kind and caring serviceman. Determined to do a great job and he did.
Jacob was very prompt and professional. He cleaned our carpet in a timely manner and got all the stains out. It looks like new.
The Zerorez fellow that cleaned our carpet (I wish I had his name - 9/10/19) did a spectacular job!! Our carpet has not looked this good since it was new!! THANK YOU!!
Marcus M. the technician was very thorough in explaining details and what he was doing in regards to cleaning the carpet. Very happy with the outcome.
No soap residue and quick drying.