based on 40970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very satisfied with employee and product
The work is excellent.
The carpets look great.
Recommended by a designer.
The technician was very fast
For about 30 years I have been cleaning my own carpet after experiencing a disaster created by a professional carpet cleaner. Chris was just great in the fact that he was personable, helpful and informative. I told myself I'd try your company because of my physical limitations now and my neighbor had used your company. I was very impressed with the services I received on 9-12-19.
After living with the clean carpet for a couple days now, I am not happy with the Maxim Protectant applied after cleaning. My carpet has taken on a different texture and feeling to me as I walk on it. I do not like that because I did not know what to expect.
No chemicals
The staff is professional, the carpets aren’t soaking wet when you leave. (This hope s with Stanley steamer). Great quality cleaning!!!
Our second try with you was good because the person did a good job & was very nice. Quite a few years ago the experience was not satisfactory because the over size black gentleman was lazy (couldn't move a little coffee table to clean under) & damaged our wooden staircase with the product. With that experience we had pretty much decided to never try Zerorez again but recently a couple people recommended your company on our Neighborhood Watch so decided to try one more time.
Michael cleaned our carpets and his service was great. He was very engaging and answered all of our questions. He was courteous and respectable. We will request him again the next time we need services.
I was satisfied with the work done
Very professional. Good notification and quick service.
Great service and professional technicians!
Victor and his team did an outstanding job!
Professional person, Mike, fast and through job
Efficiency and proper cleaning products. Pls don’t change a thing!!
We used your services for the 1st time yesterday for our client.
Three items, wall to wall carpeting, area rug and upholstered bed.
He couldn't get the spot on the bed out and now, a day later, the client is stating that
both carpet and rug are worse than they were prior to the cleaning.
She is demanding a new area rug ...original cost $ 4000
And she just sent over the receipt for her wall to wall which was $11,269
So, no, won't be referring you anytime soon
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Fast, friendly service. Very knowledgeable technicians. The results were amazing.
I love the fact that there is no soap left in the carpet oh, and our technician Chris was great!
Be more accurate with my records
How your service Personnel Luis explain it to us and how great it worked for us. Luis is very knowledgeable about his work. He actually gets down on his hands and knees to try to identify what's on the carpet. Never seen someone that had so much passion for what he's doing. He is a great representative of this company. Thank you Luis for putting us at ease.
Gentleman who showed was very professional, none pushy. Got to work and did it fast and neat without issue and the carpets came out well.
Thank you.
Good job done quickly. Carpets nice and fresh.
Leslie Schapfer did a fantastic job on my moms carpets, she was very thorough and friendly and explained every step in ckeaning
Jeff was very knowledgeable and a hard worker...did a great job!
Your staff is on time, friendly and do a great job.
He was very thorough and professional. Even offered me some discounts so I get get all the services I needed.
Zach was very polite, performed services requested in a timely manner.
Looks good and smell good.
Scot came yesterday at 10 AM JUST as "they" Did a GREAT JOB ! I was thinking we needed new carpet BUT Scot made the carpet look brand new ! Thanks so much , I will call again in 6 months !
Customer service was excellent
Zachary was friendly, efficient, and fast. We were impressed with the results.
The carpets look great and we were explained the benefits of the extra services and we decided to have them. The bill was very reasonable. There are two things that aren't what you expect from a technician, using my bathroom and on the phone quite a bit.