based on 39712 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech that came to my house was so polite and did an incredible job giving his professional opinion
Fast, professional, efficient.
They did an excellent job and were very friendly. I'm a little bummed I had to pay an unexpected $100 for pet stains but i suppose that's the life of a pet owner. I would for sure use Zerorez again next year.
I love that Zerorez is an eco-friendly way to get our carpets cleaned. It works incredibly!
I usually pay +/- $300 for my carpets to be cleaned; it was over $600 due to the charges for my area rugs. Rather than hang wet rugs all over my backyard I said we could clean them in place. The edges of the throw rugs were lifted to clean a portion of the carpet below. Doesn't seem like a lot of work for the amount of money charged. In addition, the first day the carpet look good; however, it has been 4 days since the carpets were cleaned and it looks no different than before it was cleaned.
I apologize for your experience. So, I am checking the booking logs, invoice and have spoken to the technician to better understand the situation. So I'm seeing that the area rugs altogether were $296, we price our area rugs at $1 to a $1.50 per sf for synthetic fibers and $3+ per sf for natural fibers, this of course depends on the size material and length. As far as the service not being to your satisfaction, I'd like to set you up to have our technicians come back out and re clean those areas for you.
ZeroRez workers know what they are doing and are not sloppy or careless. The end result is already excellent.
Very professional crews. Efficient and thorough in their job.
On time and good service
The serviceman Zach was extremely diligent and explained the treatments/options that were available
Mike, the cleaner, has really found his calling! He called when he was on his way, really listened when I told him what I wanted, and did an EXCELLENT job! Carpets look like new! This is the third carpet cleaner I’ve had and you guys are definitely the BEST!
After hearing so many commercials on the radio for ZeroRez, I thought you would be expensive, but the price was very reasonable! (I had a guy come out two years ago for a quote and for some reason it was going to be $200 MORE at that time! I said no. Glad I tried you again!)
First and foremost your customer service, Reggi was polite, professional abs courteous.
He did a good job 👍
Love the no chemicals
Excellent service and it works very clean.
Nothing. Carlos and Mike did a great I would like to change my rating to a 10
The carpets come out clean and they smell good and they take their time and clean the steps
I was so impressed with how well the soiling came out of my carpet. It looks fantastic. And the customer service was top notch.
Great crew. We are totally satisfied with the work they did when they cleaned our house full of wood laminate flooring.
LWM
My carpet was not cleaned properly. Stains were left all over that could have and should have been removed. Your “technician” came back out and kept telling us it was not able to come up. I showed him and told him there was no reason they should not have been removed. He insisted that he would do the few I pointed out again but they would only wic up again. I told him to do the few I pointed out. I felt after talking to him that it would be a waste to have him do everything over again if what he was saying was true and did not fight him on the issue. Well he re-cleaned the few spots I pointed out and they came out beautifully. He said the stains would probably come back. It’s been 3 days and they are still gone. That just tells me if he would have done the rest of my carpet the way he did trying to fix the few stains I pointed out i would have nice looking carpet again. I am so disappointed with the service I received. He rushed the job did not use stain remover of any sort and left my carpets looking less than appealing. Then when he came back out instead of being apologetic he tried to say he did the best he could. Just unprofessional and a waste of my money. Should have gone with another company.
I apologize for your experience with your service. We do have a 30 day workmanship guarantee. I can set you up for a second re-cleaning, this time with our manager, to see what he can do to remedy this.
Quick and efficient service. Great job of cleaning up after puppy puddled all over the carpets.
nothing you did good
Anthony and David were fantastic. Made sure we were 100% satisfied with the results.
Radio
Michael did a great job.
The carpet is really clean when they finish.
On time.
Everything
Great products great service
Marcus was very professional and thorough, nice manners and attitude. The results on my carpet were good. I will use you again.
Great service and carpet looks like new!
Lewis was great! He was very knowledgeable and very professional!
Scheduling was easy and service was in a couple days. Tech was friendly and thorough and explained the different options I could choose from. Carpets looked much cleaner and overall were much better than the last company I used. I definitely recommend this service and will use them again when it's time to clean the carpets again.