based on 39703 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was very detailed on what he was doing and using told me how to take care of carpet.
We like the end results. When our carpeting comes back to and looks new.
Technician was courteous, respectful and very professional. My carpets were done in about 1 1/2 hours. They are beautifully clean.
I’m very happy with the job!
Results are outstanding. Looks like a new floor, thank you.
No chemicals. Pet friendly. Fast service & carpet dries quickly. Fair prices too.
Todd was terrific
While I had a terrible time trying to get scheduled and all, it was worth the wait. Two of the nicest gentleman came and did the job and did an amazing job. WIll not hesitate to use them in future, but please improve your customer service trying to get scheduled.
Carpets, couches, and rugs look great, and the employees were super nice. Job well done.
Great service...professional and hard working
Great result and quick service!!
I am in love with your service. Reggie was prompt, honest, friendly and efficient. I will recommend this company to anyone I know needing carpet cleaning. I'm so happy with my results that I've scheduled grout cleaning!!
I've had your service eight times in the last nine years for different services and you have always perform a great job in cleaning my rugs, kitchen tiles, sofas and etc. The first seven times, each technician (male person) did great.... BUT, this last time you sent a woman technician name Leslie on 8/27/19. I was so impressed with her personality, very friendly and her work performed was extremely fantastic. Leslie made my old carpet look like NEW.. I just couldn't believe my eyes.... My carpet never, and I say again, never looked that clean before. I don't know what she did or how she cleaned but all I can say is.... YOU GO GIRL with Zerorez.
That day was the first time I ever met Leslie and I hope I will be able to request her again.
P.S. Sorry, men of Zerorez but the saying goes.... Women always DO a better job at cleaning than a Man.
Marion Freitag 8/30/19
Zack was great! Thank you!
Very professional, great service
I called after the technicians left yesterday and asked when the air duct cleaning crew would arrive. I was told that the technicians who cleaned the carpet and upholstery were supposed to do the air ducts. They never mentioned it. I was then advised that the technician reported I decided it was too expensive which is why the ducts were not cleaned. No such conversation took place. I was disappointed by that statement. I tipped the technicians well and took care of them. Never did the topic of air ducts come up. I was told this matter would be brought to the attention of management. When I returned to the house this morning, it smelled like wet. I entered the home with someone who was there to do some work. The first thing he asked was if I had the carpets cleaned. The upholstery was still damp more than 16 hours later. I will say that the technicians did a nice job on the carpet and I am satisfied with that part. I called this morning to speak to a manager. My information was taken and I expressed my dissatisfaction. I was told a manager would call. It is 5:25 pm and no one has called. I will be submitting a partial chargeback for unsatisfactory work.
I apologize for any inconvenience, I have been trying to get in contact with you all day yesterday and after we got off of the phone the day before. As soon as I call your phone, it goes to a message system that unfortunately does not allow voicemail options. So we have a couple of options that we can do. Can you call us at 7025670016
Job well done. Friendly techs.
I like the professionalism of my technician, Marcus and the quality of the work he performed. The whole process you use plus your cleaning tools and products produced excellent results without wetness and inconvenience.
Very effective...awesome customer service... excellent personnel!!! Anthony was courteous knowledgeable and very helpful....he made it a very pleasant experience...he is a great asset to your company
Fast efficient clean no disagreeable odor dries quickly cleans well
The service is consistantly great!
Timely, professional, friendly, superb job!
Setting up the appointment was very easy, and I appreciated the discount I received by mentioning radio station KNXT. Anthony was my technician, and he showed up right on time, and after finishing his work, my carpets looked better than the day I first moved in to my townhouse!
We thought they were very efficient and helpful. Gave good comments on keeping carpets clean. Friendly and courteous
They arrived earlier then expected and took less than an hour. They did a great job!
Gentleman who provided services was informative and concise about services and pricing. Job was well done.
Fabulous
Your friendly fast very clean and it stays clean for a long time instead of the dirt coming back up. I have used you three times since I’ve lived here and I love it every time
Did not really see the products used . The man that did the cleaning was very good and thorough.
Great service with a good price. The representatives are very friendly and helpful.