based on 35725 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was Great.. He was a true asset to your company very happy with the service completed.
The service was excellent!
The gentlemen were very efficient. The carpet looks great. I wish face masks had been worn .when dealing with payment.
It was quick! Did not need up sale!
It was quick and easy and didn’t leave the carpet a watered down mess
The guys worked hard for 5 hours
Great team, great work!! Have always been a satisfied customer :)
Both Chris and Ray were professional and helpful. My place is small but the job was done quickly and efficiently very happy with the results.
The lemon and orange peel 👍
Carlos, the service technician was awesome. He answered my questions, he was super professional, and did a great job on steam cleaning my furniture. I have already recommended Zerorez to my friend & neighbor. KUDOS to you and your company. Will definitely hire this company again for future cleaning.
Customer service was excellent. Arrived on time very professional. Carpets were dry and four hours. I will definitely do you Zerorez again and recommend.
I only use Zerorez period end off report. I also recommend them to all my friends.
Gary, was amazing. He did an awesome job.
The guys who came to clean were very efficient and nice and listened to what I wanted done. Good job!
The technician was great. You just need to ease up on the addons. Because of this I probably wouldn't use you again.
been using for years
you are consistent and on time all the time. I have used you for several years in different homes and have never been disappointed, your men are very polite and fair explaining some stains that could and could not be removed. But I will use you as often as I need to and would recommend you to anyone that asks about your services.
Everyone is kind and polite. The green products and the fact they honor their work
I was very specific when I called for a quote. I was VERY specific with exactly what I wanted cleaned, how big the areas were, and how stained some of them were. In fact, I embellished number of rooms and size, hoping to get a decent quote! Figured if anything, we'd end up paying less than the quote! I expressed interest in getting the tile cleaned and was advised we could discuss that at the time of service. Fine. When the employee came to do my carpet, his write up was DOUBLE what I was told on the phone. Very misleading. I was VERY SPECIFIC with regard to area and stains. And you still charged me double. Then he had to nerve to double THAT price for the tile! Naturally, we declined. He was here all day, and spent quite a bit of that day complaining about Zerorez. Referring to the company as "they" rather than "we" which I found odd. "They" do this and "they" do that. Not "we" do this and "we" do that. Very unprofessional. Then, he popped downstairs at one point and offered the tile cleaning for a lower amount than he originally told us! I had no idea this was a negotiation! I'd have negotiated for the price the operator told us! We declined yet again. He then went on to tell us that he "only" makes about 15% of the total for all the work he's doing. Very unprofessional. After he left, we noticed this brown syrupy deposit on the area rug. I called to get this cleared up and was told the next available was in a week! I was told to wait a week to get fixed what you messed up AND charged me double for! Ridiculous.
Zack who did our rugs was very informative with what he was going to do. Also, he listened to us while we informed him of what was going on with our rugs focusing on the pet soiling.
Excellent customer service.
Zerorez has cleaned my carpet, sofa and chair and cleaned my air ducts. I think they're the best. I suggested that my brother in Illinois use Zerorez however, you do not have your business there.
First time using Zerorez and I was very impressed, the technician Cory was awesome! Very professional and made sure our needs were met. Will definitely use Zerorez going forward.
I love the service
Love our tile floors! They feel great and look amazing!
like the service, the people and the non toxic products...this is our 2nd year with them..have no reason to use any other company
We like the convenience of having a very professional company who we can trust and know guarantees satisfaction. We always choose ZEROREZ whenever we need our carpets cleaned. From our very first cleaning service from ZEROREZ we have never had any other company clean our carpets. That is how much we love this company and trust ZEROREZ into our home. We also love the fact than no harmful chemicals are used which means no awful residue remains after cleaning. My name is Mrs Marie Lozano and trust me when I say, no other company will clean your carpets as well as ZEROREZ!!
Great guys working very professionally and explained everything that needed to be done with cost options for us to decide from. The floors came out great, like brand new.
The service was great and quick
price, workmanship, final outcome, and I will be using you again
First let me say how terrific the entire staff has been...Tod the technician not only did a great job but was filled with knowledge especially regarding our 350 plus sq ft of wood floor. We truly appreciate it. Second, the price for what we received was outstanding. Unfortunately our home is 4000 sq.ft so we have to do it in sessions but Zerorez honored the 3 room discount for all 3 sessions. We highly recommend this company and the style of cleaning above all. P. S. Forgive me for not remembering her name, maybe Caroline, the one who answered the phone call and straightened out the bill was so kind,polite and professional. Thank you. The Ellis's.