based on 39696 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets were filthy (embarrassingly so), the traffic stains were very bad and I have small dogs that had secret places where they had peed and we had no idea until we moved the furniture. Your Zerorez employees Tracy and Mike assured me that it was not the worst they’d seen, laughed at my joke about my “frankencarpet”, recommended your pet enzymes and deep cleaning brushes for a fair additional fee and THEN they got to work. They busted their @- - - cleaning my carpets. Everything. Came. Clean. I was not expecting the results they got. The cleaners they used left a refreshing and not overwhelming smell in my house which is nice because perfumes and things give me headaches. The carpets were completely dry in about five hours but I was expecting it to take longer because of the amount of work they had to do to clean was extensive. My job was done right, my carpet looks great and my heart is totally happy because Zerorez was awesome from start to finish. Thanks Tracy and Mike!! You guys are awesome :0)
My stairs are still wet and it has been 36 hours since they were cleaned. The water was not extracted from the steps properly. I am very disappointed. The guy was nice but I cannot recommend the work. My stairs are still wet right now as I write this :(
Courteous technicians. ( Great job, Will). Carpets get clean and stay clean. My grout is beautiful, a lovely off white again.
Casey was very friendly and a pleasure to work with. He did a great job on our carpets
The work was done well. My issue is with your radio and newspaper ads. The ads suggest that Zerorez will do deep cleaning of the rooms for only $33.00 per room, but in fact to get that cleaning it costs a lot more.
Technician was pleasant and did an excellent job.
Technician broke a door. I then find out your company has no repair people. Instead of offering to fix my door when the tech called in, I was offered a 40$ discount. How is a 40$ discount going to fix my door? That was insulting to say the least. I was promised a call from a supervisor. He never called. I received a call from the office, “ he will call in Wednesday”, no call and I still have a broken door. I decided to get the door fixed. I then get a call that the supervisor wants to come out the following week. No thank you, too late. This experience will be shared on social media. For 200$ the service should have been much better. Fix it, if anyone really resides this.
First I have to say On Time, GREAT!!! Fast!!! Clean personal appearance, presentation means everything!
Derek, was very knowledgeable of the product, and Very,Very Good at his job. He wanted to make sure he did his very best to make me happy. He is very polite and respectful.
If I had employes, Derek is the kind of person I would seek to make my business grow and be
successful.
Hopfuly I will get Derek again next time.
Thanks John
We recommended you to our friends Karen & Rick Morton & you are cleaning their carpets Tues.
I did find it a little offputting that 3 rooms of carpet cost $99. but 2 rugs cost $160.
Ricardo, our technician, was friendly & did a great job..very efficient..would want him next time, if possible. Our carpeting & runners look & smell wonderful. Love the deodorizing! Our house has been “refreshed,” thank you!
I love that they don’t put chemicals and soap into the carpet.
Leaves carpet clean and super fast drying. The technicians are amazing, knowledgeable and very helpful.
your technicians are courteous and respect our house.
Personable technician, very thorough process
Our technician did a great job on our carpets! He was very thorough. He was friendly & polite. Would definitely use again!
Very professional and great results. Thank you
Corey was my cleaner, and he was very professional and nice. Worked very quickly and did a fantastic job. Listened to what I was looking to accomplish and I couldnt be more pleased.
Besides doing an excellent job, I found Brandon to be very professional and respectful
Clean safe no chemicals
Always great customer service with the two different employees I have encountered. Very friendly, professional. Carpet looked great after, stains and pet odors were removed. Also a very timely experience.
Eco friendly and safe for baby and pets. No chemical smell or residue. My floors and carpet look new.
Service was on-time and complete!
I appreciated the communication between myself and your company. The price quoted was the price once the service was completed.
Excellent customer service, explained the pricing, on time, was careful with my belongings
My tech was fantastic
This was a quick, easy and thorough service.
Very professional. We have older carpet and each cleaning makes it look great.
Professional, friendly, quality workmanship.
We had Brandon. Very polite and gracious. Good listener. Happy to answer our questions. We would have him come again. Thank you Lee and Sandi
I thought the gentleman that cleaned carpets for me at Hartwick Pines in Sun City Athem was very professional, courteous and did a great job.