based on 41506 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product dries pretty quick. Tech are very professional.
First job was not satisfactory. Team returned and redid job. Very satisfied with outcome and great team.
I like the finished product and it only took two hours for my carpet to dry and I’ve been with you for 15 years and I’m not done with you yet
Our carpet looks great, the young man from Idaho, John, is a hard worker and did very well. We have recommended Zerorez to our friends before, and plan on using the company again.
Carpet is soaking wet. When I rented the grocery heavy duty shampooer, my carpets were damp.
Tech was professional, courteous, and knowledgeable. He did an excellent job.
Plainly put, the carpets are clean, but I didn't love all of the upsales.
The techs were amazing, and just doing their jobs, but all the extras... plus the $35 per room for each possible, individual service... was really, really ridiculous.
I already felt like I was paying a premium price for a premium quality cleaning. I was very conservative with my "add ons" and ended up paying over double the amount I was bid. I just feel this really cheapens the experience. You should offer those products ahead of time so the extra expense is anticipated....or include them in the price of the already high traffic areas, such as hallways. I literally paid that extra $35 per room to spray two spots with a spray can? That is pretty shameful. That could easily have been a cost for the entire project.....but per room is a gluttonous amount aimed to take advantage.
The overall work took an hour...I paid a very hefty price tag for that hour's worth of work.
While the carpets look great, I just feel like it's never a great business practice to leave your high end customers feeling like they were "robbed" just a little...
Not sure if we will be coming back quite yet.
Your techs went about their job neatly and efficiently. Rugs came out great considering that they were beyond filthy with 2 dogs and 2 people constantly home for two years.
Very good customer service.
The job was done well and efficiently. Marcus did a great job both cleaning our rug and tile.
Unfortunately I gave you the chance to make it right and you didn't. I called because I was told it would take 5-6 hours for my carpet to dry and 1 hour for my couch. After over 10 hours, I still had wet spots in my carpet and extremely wet couch cushions. I couldn't use my couch until the next day and was walking on wet carpets and couldn't put things back in place. I spoke to Rob who offered to send someone back out for free, I explained I wasn't interested as I didn't have another 4 hours to commit. So instead I was offered a $25 gift card to use in the future. It cost $656. I should have been offered a partial refund for that day AND the $25 gift card to encourage me to try ZeroRez again in the future. Mistakes happen but no one apologized for how much longer things took to dry, just made excuses and then I was actually offended with the offer of a $25 gift card.
Price, professional and punctual.
Great results
You were able to get our carpets done quick. Great job! Thank you
I always recommend ZeroRez. I think they have knowledgeable technicians and they try to accommodate you according to your schedule.
That level of customer service is appreciated.
Your services get the job done and your personnel are reliable.
Service. Attention to detail. Non toxic.
Excellent work! We couldn’t be happier with the results!
Too many changes to cost and stair cost is too much. Not happy with job. There were only 2rooms done and the 100 sq granite. Said stairs were no longer the cost of room and wouldn't even do the lower six steps for same room owed. Didn't like the work, didn't do a good job last time either.
We loved the previous employee who cleaned our carpet. Not so happy with our recent erxperience. We still see dark areas on the master BR area and the Middle Br.
Technicians were great. They did a great job. Never had my carpets come up so Bright. Very very pleased .
Kind courteous and job done well.
Great Service. Great employee representatives. Always on time
and the end result isxalways the
same...Extraordinarily Clean Carpets.
The tile in the upstairs bathroom was cleaned as well as the grout. The majority of the grout is not clean. I think a better job should have been done. Very disappointing.
The bathroom downstairs has a walk- in shower that has tile on the walls. That was cleaned as well as the floor. Also, we have carpet in the family room which was cleaned and it looks great.
Good job, on time, good communication from employee
Wow, my carpet looks really nice. The gentleman that cleaned my carpet was so respectful. He called me before coming to see if he could come earlier than scheduled. (Which was great). He even gave me some helpful tips to keep my carpet cleaner. I will be scheduling an appointment again in 6 months.
Customer service; polite and friendly
Our technician did an excellent job - he was courteous, quick, and thorough. Our baseboard was damaged, which he acknowledged and noted on our order. However no one has contacted us to address.
Doing a better job at getting stains out of carpet
Prices were a bit high on carpet and definitely the tile cleaning.