based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is excellent.
Carpet cleaned up nicely.
On time. Polite. Did a great job.
Professional staff. Carpets look like new again.
Clean. Fast drying. tile grout clean.
Jess was very professional and did an outstanding job, he was also very informative about the process.
Jack
There was a spot that didn’t get removed about a 2” diameter that a spot remover could get out
I was very satified with your services yesterday, my carpet is like new and my area rubs, look like new dispit they are 33 years old. My house carpets are similar to casino type carpet, which is not a busy patern. They are very much great to walk on in my bare feet. Thank for your service, I reconmend your Company.
On time, courteous and did a great job for a fair price.
Knowledgeable technician, fast service. Looks and smells great!
The technician was prompt, motivated, well trained and a pleasure to work with. Thank you.
Thank you Derek F and Zeroez for a great job! My wife and I are completely satisfied with the results.
The workers do a great job. I’m a regular customer and I’m very happy with everything.
We have ised your servicesc3 times and everytime has been excellent!!
Thank you!!
I have used Zerorez since they opened. I’m convinced they are the best in every way.
Your employees are fantastic
Like the whole service and the employee that did the service he was very great and explained the treatment . My carpets look like new. I am very happy
Excellent job.
I was quoted $280 for the service but the technician said it would be $420 if I wanted it to smell good with a deodorizer. $140 to make it smell good was very upsetting to me since I’ve never had to pay that for other services I’ve used. Also, the flyer I went off of said Carpets Dry Quicker. The technician said give it 5-6 hours to dry, and we did but was still damp.
I’ve previously used chem dry who vacuumed the house first, cleaned the carpet and it smelled great, and was dry in about a third of the time.
We have used them for the past few years and love them. Each technician they send goes above and beyond. Nice, friendly, usually early for our appointments and quick!
they did a great job and were very quick. will definitely use again
Easy to book a date and time either online or change over the phone. Onsite team was friendly, fast, and efficient. The overall cleaning process is fabulous and worth the investment.
I liked the fact that Daniel was very honest and told me how the carpet would turn out. He is a hard worker and very conscientious. Most of the stains came out and we were able to get the house back to normal the next morning.
They did a great job. Very friendly! One of the only vendors we use that doesn't need 3 to 4 weeks notice to get an appointment. We are all around happy.
Michael and his assistant were amazing,and made sure I was happy 😊, their work was very detailed and they helped me, since I recently had hip surgery, and I am on a walker, they moved some light things for me which I appreciate ,because I can't move anything right now because of my recent surgery! They made sure everything was to my liking and did wonderful job, I will definitely ask for them again, also I have been using Zerorez for years, and will continue to do so!!! Thank you, so much,Rachel 🙂
Carpet feels good under foot. Techniciation was professional and knew his product well. I do have a question. Twice I scheduled a carpet cleaning. First time the technician wasn't able to get on the Air Force base. But those two schedulings the rep on the phone never said the $150 min charge was only for the carpets. They said the technician would clean the floors. I asked if that included carpeted and non-carpeted areas. The answer was yes but that wasn't the case. I did have my non-carpeted areas cleaned but think the person on the phone should state the fee only covers carpet. I will have this service again. Thank you.
Quick service and very clean 👌
The staff Kenoa was timely, friendly and professional. He provided an accurate assessment of the job and was thorough. The carpet looked 95% better than before the service. The carpet was in bad shape prior to the cleaning so, I feel that Kenoa did an excellent job.
Everything was great tech and service
Service was perfect. Your agent RICHY exceeded my expectations. Communication, timelines, and job performed was excellent. I gave an 8 because of the price. But I understand that we get what we pay for.