36804 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service and didn’t take half as long as I thought it would. Thank you!
Product.
There was pet stains and I know he tried his best but there was residue and my carpet felt super crunchy after he left. I ended up having to buy my own Hoover carpet cleaner and doing it on my own cleaning. Now it’s much better and I ended up picking up whatever you guys left behind. It was really gross. No offense to you guys at all. I wish I had a better report but it was such an awful job done on my carpets. I won’t ask for my money back because I know he showed up and did his best but nope. It wasn’t good at all. It was literally a waste of my money. You might want to add asking if pet stains are there to begin with so your guys show up more prepared. Good luck to you and your business.
Great experience
Service is good. Cleaner is courteous. Spot cleaning could improve.
TJ went above and beyond with his professional service. He was very friendly and knowledgeable. Will ask for him again.
Professional and Excellent service. We have used them for over 7 years now and will continue to have them as our go to! Keep up the great work!
The cleaning team that came out was AMAZING!! Super efficient and friendly, and helped answer all my questions! Will absolutely only use and recommend your company! :)
I was pleased with the result.
No chemicals- love the orange & lemon smell-safe for pets-the suction was great which pulled the water out & cut the drying time.
Steven did a great job explaining the process and answering my questions. His partner, Ethan gets everything set up and together they get the job done. I was totally satisfied with their work and would highly recommend this company to anyone.
Great job! Thank you!
I called at 9 and Major was here by 12!! Carpets always look wonderful after cleaned and the fresh smell is a nice change from chemicals. I never use anyone else!!
I called Zerorez to clean the carpets in my rental house and was the easiest transactions I have done. They did a really good job. Very Satisfied with the outcome.
You have cleaned my carpets/tile/rugs for several years. The various previous operators gave me some price breaks because one of my rugs covers the entire room. This year the guy did not and the cost was greatly increased. I will go with Stanley Steamer next time as they too counted my rug as a room.
Pet smells do not come out completely. They need to come up with a better solution for removing pet smells as much as possible.
Fast and efficient
Quick and easy
All air. Vents cleaned
The products used were great! I needed some extra help due to dog urine spots and after the cleaning no more smell or allergy reaction to the chemicals used which was wonderful as I have terrible allergies! The dry time was good as well only a few 2-4 hrs and I was able to get my house back in order! Will definitely recommend and use their carpet cleaning services again !
Excellent work!
Friendly technician and a job well done.
Communication and friendly service
Daniel from Zerorez did a great job cleaning our family room sofa and area rug. He showed up on time and did the most thorough job. We have used Zerorez before and have never been disappointed.
A wonderful job.
Fine
I was impressed with the customer service starting with the person that scheduled my appointment, and then with TJ who cleaned my carpet. TJ was very knowledgeable about all of the products and services. Also he was very pleasant throughout my appointment. I would recommend zerorez to my friends and family
Carpets look great! The tech took his time and did a good job. Thank you!
On time and a good price
Love that the cleaning is done with zero chemicals and we can actually see the dirt being sucked out from the carpets. We always use Zerorez to clean our office carpets, and everyone is always so excited to have Zerorez come by.
On time, amazingly cleaner, and rugs dried quickly