based on 39978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The representative was prompt. The application result was excellent.
Friendly courteous serviceman. Carpet and chairs looked new.
Ray did a great job! I am very pleased with the results and with the professionalism that Ray showed. Great job!!!!
Can't believe how greats my carpet looks! My technician (ray?) did such a great job! He explained everything so well! Definitely using Zerorez again!
The technician explained everything and offered a test area done to see if we would like how it would turn out. Carpet came out cleaner than we thought it could.
I still have some spots that didn't come out. You could come back and get them out.Thanks.
What a great job! Horrible stains removed and the carpet looks like new! Amazing and much appreciated! It made a difference of well more than $ 1,000 in the listing price of the home by eliminating any "carpet" issues which also insures a quicker offer.
Thanks.
First name removed McCanna
Prudential Americana Group, Realtors, Inc.
really did a great job
NO RESIDUE, GUARANTEED RESULTS
The commercial is true... No odor, soft fabric and great employees!
The carpet looks like new and smells great, no after smells of chemicals. Ray was very informative and polite and I will request to have him back again.
I paid more than double of what I should have had to pay just to get my flooring cleaned in my kithchen.
The technician arrived on time, was very courteous and did an excellent job.
The carpet cleaning was difficult as a recent renovation left it very dirty, however it came up beautifully! The result was as good as your advertising!
Thank You.
On time. Friendly. Carpets and tile look great. Second time I've had my whole house cleaned and I' be been happy both times.
THE SERVICE PERSON THAT WAS SENT OUT (NAME WAS ROY )WAS WONDERFUL. HE WAS HONEST AND FARE ABOUT THE BID ON THE JOB, EVEN TALKED ME INTO SCOTCH GUARDING. HE DID A BEAUTIFUL JOB THAT I'M QUITE SATISFIED WITH BUT HE DIDN'T HAVE TIME TO DO A SMALL SOFA AND OTTOMAN THAT I'D WANTED DONE BECAUSE HE WAS CALLED TO ANOTHER JOB. WHERE MY PROBLEM WAS, WAS WITH THE WOMAN ON THE PHONE ( NAME WAS PAULA ), WHEN I'D MADE THE APPOINTMENT I'D SET THE TIME TO BE 1:00 TO 4:00 SO I'D BE ABLE TO WORK THE MORNING, PAULA CALLED AND LEFT, ON MY ANSWER MACHINE AS A REMINDER THAT THEY'D BE HERE AT 10:00, I CALLED HER BACK WHEN I GOT HOME TO STRAIGHTEN OUT THE TIMES AND SHE SAID THAT I HADN'T SET A TIME WHEN I FIRST CALLED SO THEY PUT ME IN AT 10:00. I EXPLAINED TO HER THAT I HAD SET A TIME KNOWING THAT I COULDN'T BE HOME BY 10:00 DUE TO MY WORK SCHEDULE, SHE GOT SHORT WITH ME SAYING THAT IF I COULDN'T BE HOME WHEN I WAS SCHEDULED THAT I'D HAVE TO RESCHEDULE. I'D ALREADY WAITED OVER 2 WEEKS SO I COULD GET THE DAY AND TIME THAT WOULD FIT INTO MY SCHEDULE NOT TO MENTION I'D ALREADY PULLED ALL THE FURNITURE OUT OF THE ROOMS I WAS HAVING DONE AND HAD VACCUMED, AFTER EXPLAINING THIS TO HER HER RESPONSE WAS I COULD BE HOME BY 10:00 OR RESCHEDULE, I TALKED HER INTO MAKING IT 10:30 AND IF I COULDN'T BE HOME THEN I'D HAVE A NEIGHBOR LET THE PERSON IN. DUE TO THE SHORT NOTICE OF BEING SCHEDULED FOR A TIME THAT I HADN'T CHOSEN I ENDED UP HAVING TO CANCEL ALL MY PATIENTS FOR THE DAY SO I COULD BE HERE WHEN IT WAS CONVENIENT FOR YOUR SCHEDULER. AT 12:30 I CALLED AND TALKED TO A VERY NICE LADY NAMED TORRY TO FIND OUT IF THE CLEANER WAS COMING OR HAD THIS PAULA CANCELED MY APPOINTMENT ALL TOGETHER, SHE PUT ME ON HOLD, FOUND HIM AND CAME BACK TO LET ME KNOW THAT HE WAS NOW ON HIS WAY. WHEN HE GOT HERE HE SHOWED ME HIS NOTE THAT SAID TO SHOW UP AFTER 10:30,IT WAS 10 MINUTES TO 1;00 WHEN HE ARRIVED. MY TIME IS VERY PRECIOUS TO ME AND MY PATIENTS, I HAD MADE AN APPOINTMENT IN ADVANCE THAT I COULD AND WOULD KEEP, SOMEONE AT YOUR END DROPPED THE BALL AND IT COST ME. EVERYONE I ASSOCIATE WITH LIVES THIS SAME LIFE STYLE, SO TO REFER A COMPANY THAT HAS SUCH LITTLE REGARD FOR OTHERS TIME IS NOT VERY LIKELY EVEN THOUGH THE JOB ROY DID WAS WONDERFUL.
no chemical residue!
Brett, the tech, was very knowledgeable and friendly. He told me about the service he would be doing today and the final product was amazing. My carpets look brand new. The company should be very lucky to have techs like Brett. I will call your company again and again and recommend zerorez to everyone I know. Thank you for sending your best tech out to my home. Kathy Levasseur
The quote given was what I was charged. No hidden fees.
Ray was the best! Happy and loves his job! He answered all our questions, and just wanted us to be happy! The carpets look great.
Very effective
The carpet was left very wet and took a long time to dry. Some areas of the carpet were not dry by 11 p.m. I do not know if this is the normal procedure or not but the next time we will schedule an earlier appointment. The carpet looks much better.
Everything. On time, courteous, no left over dirt attracting, nasty feeling residue. Price, a little higher than most, but when you consider that you'll have to have the "other guys" back 3 or 4 times more often to maintain just the appearance of clean, it's actually quite a bit cheaper!
First of all, we liked the young man who came fo shampoo our carpets.
Ricky was neatly dressed in appropriate work attire. He was friendly, polite and efficient.The needed work was done very quickly.
I continue to evaluate the cleaning, because I'm watching to see if stains will rise to the surface in the days after the cleaning... so far that hasn't happened.
The carpets in both of the rooms that were cleaned look beautiful and new.
thank you.
Name removed
great men and great service
I like the process whereby pure water is used to successfully clean carpets. The technician did an excellent job cleaning the carpets and explaining the process.
Zerorez technician was very courteous and accomodating,and carpets looked beautiful!
I like the fact that Zerorez is non-toxic to humans and animals, does not have leave chemical residue and does not have a chemical scent. The technician who provided the service was friendly while still being professional. He was very informative while answering my questions. I have and will continue to recommended Zerorez to others.
Zerorez came highly recommended. My renters said your company did a fantastic job. I was pleased about arriving within the time promised as well as Roy notifying us you will be there in 15 minutes. He wasn't there long and the carpet was dry in no time. Thank you! I will be calling again. Amy
Special thank you to robert. He did a good job and
did the best he could to do what he could with
my limited budget. I didn't realize the actual
Color of our tile and carpet. Smells clean.
Thank you for his professionalism also.
Very knowledgeable.
My appt was changed after going accross town 27 miles, I was told I would be given a discount for this none applied. I was not told about a gas surcharge, the technician who showed did not want to do the job tried to talk us out of doing the job going so far as to say he really didn't think it was needed, It was full of tar of course it needed it. I have used this service before and was charged for a 3 bedroom, this was supposed to be a 3 bedroom special, we discussed ahead of time we would use the 2 bedrooms and the hall and bathroom as the third room I was charged seperately for the hall and bathroom. The smell is absolutely no different than before your service was performed. No difference., I expected some difference in smell, but none. The home has been painted, the blinds changed out, the duct work cleaned and last was the carpet it did nothing.