based on 39978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
VERY professional & affordable
This is not the first time we have used Zerorez and it will not be our last. I like that you don't you soap or harse detergents but just steam it out and what a job you do. Even the dirtest dirt come clean.
Quick, works really well, employees prompt and courteous! Carpets look fantastic!
I made an appointment to have air ducts and carpet cleaned. The night before you called to confirm my appointment and what service was going to be completed. However, when they arrived at my house they had no clue about air duct cleaning and only did my carpet. I do not blame the folks that showed up at my house but am not happy over the lack of communication. Nothing is needed on your part to fix this situation.
Not wet for long. Doesn't leave soap in the carpet
Excellent people and process
its done right the first time
Since I have a dog that loves to lick the carpet, it is important to me that your carpet cleaning technique is pet-friendly! Service was very efficient, professional and courteous.
They make my carpet look like new. Carpet cleaner is always very nice.
I am very happy with the fact that my carpents don't have left over soap in them. They look very clean and I feel like they are cleaner than they would be if I had used an ordinary carpet cleaning system. The technician was very knowledgeable and did a good job.
I thought the special pricing of three rooms for $89 was very misleading. I was quoted a total cost of $149 since I had two additional rooms and when the technician came I was informed that the cost was going to be $250. That is a little shady. No mention was made to me on the phone that there was a square footage limit. Your people on the phone should be more up front with your new customers.
The carpets are cleaned. All the especially dirty spots, high traffic spots, are perfectly clean and the "spots" dont return.
Understanding the product used I now fully understand why it works so well and why it sanitizes the carpets.
very nicely done, carpet is like brand new.
Everything is super clean and then it also stays that way longer than with other cleaning services I have used in the past. Thanks!
It dried quickly and looks good. I suppose time will tell if the soil comes back up. The technician was very friendly and knowledgable.
I was told one price over the phone and had to pay a higher price onsite My carpet was wet for 5 days. I paid for your carpet protectant. You employee said he sprayed the protectant on the upstairs carpet, but he did it in 5 seconds and was said he was finished when I went to get my credit card to pay for your service. My cat threw up on the carpet and I can't get the stain out. I've used your service many times before, but this is the last time I do.
Fantastic service!!!! Bobby called prior to arriving early to confirm that his arrival would be ok. He worked quickly and diligently. He was very courteous and professional. The carpets look amazing and the price was better than most.
I definitely will recommend Zerorez and Bobby to my friends.
Thank you!
Russ Last name removed
ON TIME, NEAT TECHNICIAN, AND AN EXCELLENT JOB CLEANING OUR RUGS. THANKS
I really liked the technician, Roy. He was great. Although, he missed cleaning my closet in the Master Bedroom. And I have a few spots coming back in my family room. Also, my husband reminded me that we should have received the radio special of 3 rooms for $99.00, but we were charge $119.00. Bummer! I really love the method though - no soap. That is great!
The clean finish with no residue. Our expectations were met by Dave who explained and performed our service. Was timely, neat and very professionally done. Love it.
The way it cleans and removes stains
The cleaning of upholstery was done with care and the service man was very polite.
Carpet feels like new
The carpet was cleaned quickly and completely. Dried quickly. I was surprised at how soft the carpet was and no sticky feeling. Bob was clean and professional and answered all our questions in a kind and pleasent manner.
Very neat with good results.
David was truly a great person and he did such a wonderful job on cleaning my carpet. I would highly recommend him to my friends. I will always use Zerorez as my carpet cleaning service. Thank you for such a great job.
Name removed
The carpet looks and smells great, fair price, knowledgeable technician.
The postcard offering 3 rooms for $89.00
Very nice and friendly technician. Carpets look fabulous!