based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When things weren't right you came back till they were and that's awesome!
Excellent job on cleaning my carpets! Friendly, knowledgable and efficient staff. I already referred your company to three people.
First name removed
Sunshine baskets & Gifts
Las Vegas
it was more expensive that I had anticipated.
The care your service people have to meet the needs of your customers. And your process is great!
That you use a ph water to clean with no detergents. your tech's are always professional and provide great customer service. Our tech Luis did a great job.
I like the chemical free carpets, they always look wonderful when you leave. Although i seem to get a different quote every time i get them done... usually it's about $107 for all my rooms and i always tip $20 and this last time was $140 without the treatment so that's $160... don't know why but kinda irritating. I didn't want to argue with the guy but seeing as i get my carpets cleaned so often i would like to have some consistency with the price. I have and will continue to refer you to everyone cuz i'm always happy with the results though!
Showed up on time. Your tech did an excellent job. Thank you. Thank you
The 2 techs were so kind and did their work so well i was so impressed. They didn't walk on my wet carpet with dirty shoes like all others do. Answered all my questions and was glad to do so. My carpet looks wonderful I am so happy with your service.
Edna Maniord
Very happy with Ray. Did a great job!
Service, results and price - all good.
Staff very friendly and good at job....Will was very good also his partner
After getting out the pets stains, my carpet looks like new. Everything was great and will use your services again.
Helpful techs; very friendly and knowledgeable. Like no hazardous chemicals.
You don't use chemicals. Your service is prompt aa
Nod efficient.
Service rep was very nice and did a great job.
Andrew, the technician, was very professional and explained all of the aspects of the requested services, as well as, other services we plan on obtaining. We believe that with his quality of service... we will have at least a yearly request for our rooms (carpet) and tile.
Responsible representatives who are clearly informed and can represent your service and products...answering questions and suggesting applications to the homeowner.
A little pricey, but great service
Excellent service!!! Carpets look and smell great and the service lasts much longer than shampooing.
So happy with the work done and that there are no chemicals.
Employee was very professional and the finished product exceeded expectations.
Great employees! Very professional, courteous, explained everything and cleaned up after themselves. Juan and Rob did a great job!
The technician that came even worked around our baby's nap schedule. Great guy. And we are very happy with the feel of our carpets after. We have seen other companies leave the carpet crusty. Our's feels great!!!
I have used zerorez for over 20 years and have always been extremely satisfied.
Jerod, my technician, is the reason I would recommend Zerorez to my friends. The experience was not fantastic. I had issues with a driver that said he was on his way. An hour and 15 minutes later he had not arrived. I called the office and spoke with Sydney who said he would look into and call me back. An hour I called the office again and talked to someone who still could not give me a straight answer. Ultimately, Jerod showed up just around 6 (my window was 3-6). He had been told he was there for an estimate, but I expected my carpets to be cleaned. Jerod could not have been more apologetic and professional. If I am happy with they way my carpets look in a few days, I will refer Zerorez because of Jerod.
Doesn't leave any reside and all the spots came out!
My carpets came out clean & soft. The rep that came to clean them was on time, nice & did a good job.
We liked the most your representative Louis Meza who showed us very professional approach, high quality work and very pleasant personality. We would like to use your company in the future again.
I like your clean product. No residue...big plus in my book
I did NOT like the up-selling that the tech tried to convince me the carpet needed. I've used your services before and never had that experience!!
Even put on invoice that the traffic patterns would NOT be clean unless I upgraded to "deep cleaning". They always cleaned up before and they did this time too! Not pleased with that portion of my cleaning experience
It was disappointing that the price to treat for pet stains is pretty high! My costs went from three rooms at $95 to over $200. And where he treated some spots the carpet is crunchy now.