based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How quickly and efficient the tech was.
Fast, friendly service.
everything was professional and the tech was very knowledgeable
All I can say is wow. We wish we would have been sent Art to our home in the first place. I would highly recommend Zerorez to our friends if they are sending out technicians like Art to their homes. He was thorough in explaining everything he was doing and why. The last technician rushed through all three bedrooms and completed cleaning all of them in under 45 minutes. I am only giving this 10 because of Art. When we first called to question why our carpets looked exactly the same, the lady that answered was so rude. The manager that called after was extremely helpful and understanding. Please fix your customer service reps. Once again, very pleased with Art. Wished I would've known he was going to do such a great job and I would've moved all my furniture. But thanks Art for your great job!
They are clean.
Wil called before he headed over to the house, he kept me informed all along the way making sure I was satisfied with the job and made my 25-year-old carpet look way better than it has been in many years!! I was so happy I called Zerorez instead of one of those carpet cleaning companies one sees on Groupon or calls you with their latest deal of "3 rooms for $29.99"! I've used those kind of companies and had two bad incidents: 1) halfway through cleaning my carpet, one guy said he used a special cleaner and I owed him $300, ten times the amount they said!!! I kicked him out. And 2) another company sent someone who cleaned a 3' x 2' rectangle right in the middle of my carpet and said if I wanted the rest of the carpet to look like that rectangle, it would be $500!!! Thank you, Wil and Zerorez, for the great job at a fair price!
The technician was very pleasant, worked quickly, and I am very happy with the result.
Louis was very friendly and informative!
Great service, great communication. Ray was friendly and knowledgeable, and very hard-working. Thanks!
The customer service. Great job Todd White.
Good product, great service.
Your service rep WOW'ed us. Great job, thanks!!
The technician did an amazing job. He was courteous and passionate about providing a great service.
I do have an area of concern mentioned in my original order. Had them clean a bathroom and it still looks the same as when they arrived. Please ask the person that did the carpet if they looked at it as I showed him prior to the carpet cleaning. The carpet cleaning is wonderful and have recommended your service to many.
it comes out clean and smells good. and it dosent take that long to dry. plus dale and anthony were very personnel and great at what they do. thank you Name removed
how fast and helpful the tech was
got the ground in dirt out of the traffic lanes
I like the fact that it is chemical free. I have had all services and have been pleased with them all as well as the staff.
Price ended up being reasonable, our carpets look like new and there is no chemical residue. We will call them back to do our tile and grout cleaning/sealing next.
Cleaning was great and Will was fantastic
No residue and friendly service
The cleaning was done timely and effectively, and the price for the bedrooms and hallway was a great deal. Only drawbacks were the price for having my stairs done, and the fact that the tech was not very friendly. I wouldn't say he was necessarily rude, but definitely could be a little more courteous to his customers. Other than that, I was satisfied with the work that was done and would likely try the service again.
Quick service. Smelled nice. No harsh chemicals.
Professionalism
Your pricing is decietful
the courteous and professional way your employee took care of us. he was extremely gracious and helpful.this is the second time i have used zerorez and will continue to do so.
Very happy !!!
From the first phone call to the appointment to Dale (the Technician)doing his work everything was professional and everyone made you feel that you were the only customer they had. Now I can only say that Zerorez Technician Dale Polk was simply amazing. He went above and beyond the job. I would recommend Zerorez to everyone who needs their floor tile and rugs cleaned, you will be astonished at the outcome because everyone in our house was.
Thanks
Dale and Zerorez I will be calling again
It smelled great and it still looks clean!! The guys were super!
Anthony was amazing. Very professional and personable. We had no plans to do anything else but clean the carpet but he explained the importance of have the pet treatment and the guard. We were so pleased with the experience and will call when we are ready to have them cleaned again to have Anthony come back and clean our carpet.