based on 41510 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always on time, calls before coming, the guys are very hard working, and we have four (4) cats. We like the products because they can walk on them without any harmful effects.
The pricing, I was quoted at $90 for three rooms. I added a small hallway and paid $194. Not sure why the price was so much more...
Professional service
When the tech arrived he informed me that there was an extra charge of $35 per room to treat pet stains, plus an additional $90 to treat deep stains that had gone to the pad. On top of all of that, I also learned that the hallway was considered an extra room. I have never ever been charged for the hallway. Last but not least, the charge for stairs and landings is ridiculous. Of course, none of this was communicated prior to the tech's arrival. I felt completely taken advantage of. I have another cleaner, who's product dries instantly, that I was completely satisfied with. The only reason why I decided to give zerorez a try was because it was recommended so highly by Mercedes on 94.1. I will not be returning to zerorez nor will I be referring your company to any of my friends.
I really do not know. I wanted my carpet cleaned and was not thinking about of recommendations.
It was explained to us what each step was and what the product would do and how it would work. So far it has worked like he said and so far no pet smells or bad odors.
Natural products. Friendly informative employees
I've used you in the past and have always been very satisfied. You guys are very professional and have always taken care of me. I moved into an apartment just recently and the carpets have an odor for some reason. I was told that the carpets were done prior to me moving in. Whatever company the apartment complex used didn't do a very good job so I took it upon myself to have it done professionally. I figured I would call you guys to have you do my carpets and address the problem. For some reason the oder came back and the traffic areas are still very prominent.
Kenyon was the service person that cleaned our carpeting. If you are looking for expertise in the products he used on our carpeting, a hard worker with excellent results and a real professional in this field, then I would highly Zerorez's products and service people. Thank you, Kenyon!
Your employee (Josh or Justin) not sure of name, was wonderful and hard working. It customer service had asked more prep questions he would have know what to expect. All and All great job.
Thanks and Merry Christmas
Carpets turned out great. Guys were knowledgeable and very professional...
The service people who come out to do the work are allways professional. No drama and no mess.
We were immensely impressed upon meeting your employee, Kenny Coker, by his professional and courteous manner. He paid attention to detail, and it was obvious that he was striving to do the best job possible when cleaning our carpets. He certainly left us with an outstanding impression of your company by the service he provided.
They work better than any other company I've used; especially the last one on Angies list
that was listed as A+ and destroyed my carpets. Will never try another one with a coupon
as long as I have carpets. The technician you sent was superb, please send him again.
Dail
The service was great
I love how it does not smell of chemicals after being cleaned. I also love how fast the carpets dry.
Good job!
Efficient, thorough, and courteous service.
no chemicals, extraction instead of a dirty pad to soak up the dirt and liquid, personable and knowledgeable staff!
When calling the client to give a quote... please ask if there are other items such as pets, etc... so you can give a better quote at time of call. To go from $155 to $365 is a giant leap. I understand the reasons why it was the price it was but I almost cancelled the cleaning because of the price jump.
The worker was cheerful, informative and [productive. A plus!
They forgot to do the dryer service. Which is one of the main reasons I called. Did go above and beyond on everything else.
The fact that your company has extremely knowledgeable and courteous employees "
TECH TOOK HIS TIME,DID A GREAT JOB. VERY HAPPY. GOOD EXPERIENCE
The carpet turned out great and the technician was professional and accommodating. Unfortunately, my dissatisfaction comes with the telephone associate that I spoke with over the phone when I set up my appointment. There was a difference in price quote of over $100! That's a big difference!!!! The lady I spoke with specifically told me the price for each stairs were less than what I had paid 2 years ago, but the technician that came out said it was now $4 each step. It feels like she gave me a false quote just to get my business and get the appointment set. I'm hesitant to call for another appointment in the future.
U have nice people working for your co. And The service is excellent. U have the best equipment. How can anybody go wrong. Thx Name removed.
Loved the citrus smell...carpets in my office looked brighter and stayed brighter....would recommend Zerorez to anyone....wont ever use the old way of cleaning anymore.....
Many thanx......Dr. Last name removed
great job. super friendly.
No chemicals is great!! Technician was on time and sid a great job. Carpets look new.
You use only the safest products, and your services are excellent