based on 39609 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets are clean and fresh. Staff is helpful and friendly
Our service technician was very professional and knowledgeable. Explained everything as he provided it. A definite asset to your company
I'm not the type to complain or even speak up when a services isn't up to expectations. I had my carpets cleaned and I waited a week for it to air out. But somehow it smells worse. It's almost like there wasn't cleaning done with soap but just water. I had a spot for the tech to focus on because of a pet stain and that area smells awful. I'm not happy. I'm not sure what to do or if anyone will read this. I hope someone reaches out and can help fix it not being cleaned right. My email is Email address removed and my name is Name removed.
Arrived on time. Explained the process. Left me with clean carpets and floors.
Great service and excellent results very reasonably priced
The service tech was very professional, he went over everything thoroughly before begin his cleaning. Very knowledgeable, friendly and completed his cleaning in a timely manner.
Always great service, people and prices - we will never use another carpet cleaning company!!!!
Our carpets look brand new and Brandon who cleaned our carpets was excellent. Would highly recommend ☺️
Could not be more thankful to this company, the carpet at the house looks spotless and very professional and surely very good at their job. Thank you !
the carpet was very clean and it was done very quickly.
Todo muy bueno exelente servicio
Tracey called to tell us he was 10 to 15 minutes away. He arrived right on time. We showed him what needed cleaning and even made some suggestions. He did a GREAT job in a timely manner.
Thank you Tracey for a job well done!
My carpet smells worse like pet urine. How can I get rid of this smell??
Always do a good job. Personnel are very easy to work. Jay, went out of his way to do exactly what I wanted.
Great service: arrived in time window, listened to questions, provided good feedback, did a very nice job cleaning the floors and sofas, and professional manners/ service.
Phone call by tech before arriving. Fast but efficient cleaning service. Carpets dry quickly.
Great service and prices
Owen did a great job with our carpets.
Person doing cleaning and ultimate outcome fantastic
The system the product the customer service of your technician. Thank you!
AMAZING SERVICE
Timely, good customer service, easy booking process, thorough cleaning
i like it all
Carpets looked no better after clean. I felt like the tech rushed through the clean. He commented my carpets were old.
I called Servpro and quoted me a ridiculous amount . I called zerorex straight up price 2 stairs and area rug and reasonable price . Tech on time and did great job with great personality for half the price. P Mouriz
Fast and professional service with great results
tracy was very good
Pricing transparency. 100% of the time I have booked ZeroRez, the ultimate cost ends up being at least 2, if not 3 times more than the original quoted cost. "pricing may vary based on the recommendations of your technician" is horribly deceptive, especially when, on arrival, the technician is calculating out areas based on a set price per area or price per square foot, etc that were never mentioned when booking the appointment. I had dog urine stains on a carpet. I have no idea what the difference between a "bio level 1" and "bio level 2" were going into the process, but they were very clearly defined and priced out when Angel was standing in my hallway. $99 special for "2 bedrooms and a hallway" turns into an $816+ cleaning job? This seems excessive. Your prices really need to be disclosed more transparently. The "Upsell" process is mentioned frequently in your Yelp reviews. You should review and rethink your sales process. I could have hired 1 person for each of the 3 areas to work for a full 8 hours straight on the carpet and paid less than that. Angel was here for a few hours and worked very hard, but not $200/hour hard. My carpet also still has stains and smells of urine. I have not moved any furniture (or pets) back into the area of questions and would gladly invite supervisory or management staff to review the work and see if they think it was satisfactory.
The worker was great, had a lot of experience, and did a great job. We have a couple of dogs and he indicated a bio service would neutralize any smell and help with the cleaning in worn areas. It worked fantastic.
The quality was beyond my expectations. He was honest and wanted everything done the best it could be without compromising due to time restraints or anything else.
It's great working with a company that can actually keep top workers for years.
The guy was professional and he did a great job on the carpet