based on 39662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, great job
Did a great job on the carpet. Left no residue just a clean smell. Very happy with the service. The young man was very professional and knowledgeable. Explained the whole process. My carpet looks brand new. Very satisfied. Will definitely use the service again and definitely recommend.
The service was great and the technician Erik was experienced and provided excellent service.
I already recommended my friends and neighbours.
The process is the best! Workers are exceptional!
Travis was incredibly professional, knowledgeable and explained everything clearly.
The tools that you use, the technician was very professional, the price was affordable.
Great job.
My carpets look brand new again and smell great after accidents from potty training a puppy!
Eric called before he arrived and when he did surveyed work to be done. Gave me price and did an excellent job.
The technician who came to our house was very pleasant and very knowledgeable. He offered useful suggestions and insight that will help us to maintain our carpeting looking new. He was respectful and protected our furnishings and wall corners from his equipment, hoses, etc., which we really appreciated considering our home was completely remodeled a couple of months ago and still in "like new" condition. We will definitely hire Zerorez again as needed, and I hope we get the same technician when we do!
Nothing it was well done
Professional and timely
Easy to schedule.
Service personnel are always professional they are about their business when they arrive w/o being stuffy. They do an excellent job, my carpets are cleaned w/o excessive suds & wetness. My home smells fresh & clean.
Services were great and the technician was friendly and professional. I was very happy with the results and how the 3 areas were done within an hour!
Very thorough and did a great job
Showed up early, did a great job , match priced from the previous service fom over 3 years ago ,even cleaned a stain on my recliner Ihat i didn't know was there đź‘Ť
Everything from scheduling to finish worked just fine.
Professional, very good at what they do.
Bernardo did an amazing job on our tile, very friendly and knowledgeable.
It was easy to schedule the service and I received follow up emails, texts, and calls. I had questions, so it helped to talk with someone before the service. The service tech called before arrival. Tracey was so nice and so helpful. He checked my place out thoroughly and discussed my order making sure I knew the final price before he started. He was very sweet with my dog! The carpet feels clean and looks better. The air feels cleaner too. There is no chemical or odd smell - it smells and feels fresh.
The areas are small for the price charged. Cleaning a few scattered rugs could be included.
Also a single level home saves time for the worker.
You make a mess on tiles floors and never bring anything to clean it up..
Staff did not go out of their way to clean carpet. Didn’t even move a plastic tree. Person that came back was rude. Carpet feels stiff. Don’t place foam pieces or anything under wood furniture on wet carpet. At 77 I’ve had many carpets cleaned and never had service like this. As a first time customer I’m disappointed. Do you pay your staff by the job or hourly. Might want to remind last guy he should be grateful to have a job but to be paid he should be willing to do what he is asked to do regardless of whether he feels it necessary. He thought my request to clean a missed corner was “unbelievable”.
The rates that are charged are not good and the fact that I was charged like almost 40 for a living room and then 100+ for a floor rug is outrageous and makes no sense. Then there is the problem where you guys came to get a blood stain out of the carpet and it did not come out and you guys never came back out to try again or even give a compensation for not being able to get the stain out.
Fast and efficient service. Professional staff.
I was amazed by how clean my carpet was !!
No harsh smell, carpet was dry in a a few hours.
Friendly and knowledgeable personnel.
Thank you!
Fest, efficient and professional.
Great service, always on time and very professional.
I have used Zerorez for many years and I love them. They are always prompt and so professional and very helpful with suggestions about care. I wouldn't use any one else!