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based on 29067 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service was outstanding, as were our carpets!
Excellent customer service and the carpets stay looking cleaner longer than other companies.
Service delivered exactly as promised. Very flexible with scheduling.
When I called for the appointment, I asked about the cost of cleaning the grout and was told $1 / foot. I have a lot of grout to clean, so that was going to be expensive. When the workmen came, I asked them to give me an estimate. Turns out there is a discount for over 600 sq ft. Who knew. I was very happy to get a discount and get my grout cleaned.
Work done was timely and effective. Unfortunately, vehicle exhaust from your vehicle running for a couple of hours in my driveway killed four boxwoods and part of a camellia.
Delivered what was promised. On time for appointment.
Some stains were not removed totally.
Removed the smell and stain
Technicians are professional,on time and very competent. My carpet and couch look like new
Thorough, on-time, professional....as enjoyable an experience as having carpets cleaned and grout steamed can be! ;-)
Effective cleaning
Very courteous technician, did a great job. Left a lovely smell that went through the house.
Great outcome with the product. Always happy with the service.
professional people. very knowledgable
The fact that there is no sticky soap residue...Service techs are very personable, professional, and knowledgeable about services...Will definitely use Zerorez for any carpet/tile cleaning.
THEY WORK AND SERVICE WAS GREAT
Knowledgible technicians do a great job and my carpets are dry by dinner time.
the guy said my carpet would be dry in 5 to 6 hours it took 24 hours and some areas even longer. lot of spots did not come out it just made them stiff
The professional service and the look of the carpets after being cleaned
Your employee was on time and professional. Carpets looked great.
Technician was very professional and infomative
That you guys typically do an excellent job, that your technicians are respectful and professional (and a few years ago, you completely got a rubber cement spill out of a carpet that three other companies said was permanent).
Timeliness in getting service performed.
Quality work with pleasant workmanship qualities. The difference is night and day from the last company we used.
You advertized 3 rooms for $99 I knew there would be extra for the spots/stains. 2 of the rooms were 100% empty one had furniture in it and I was told that would not be a problem. I disliked the fact that I was charged $35 for that. Would i have been charged $75 if they all had furniture ? I have lived in jax 38 years and have never been charged for moving furniture. There are plenty of other carpet cleaners out there that don't decieve their clients. I will also discuss this with my patients that work for WOKV.
Quick and excellent service
Doesn't leave floor crunchy
Miss communication of services.
Friendly, clean-cut looking, and polite! They always do a good job and never hurry. Are careful not to damage walls or furniture. Will never use any other carpet cleaning service!
Your Rep. was very friendly & courteous. Explained everything and was professional.