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based on 26606 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They Were very professional.
Technician was on time; thoughly explained the services, processes and cost; and did everything that he could do to insure that I was satisfied with the job.
Punctuality and efficiency
You techs show up on time and do a terrific job.
Very clean. Very efficient service and knowledgeable technician. My old carpet that hadn't been cleaned in ages looks much better than expected. The area rug looks new. Amazing.
Very accomadating,esp.when I added more requests to the service plan...have used Zerorez before and have recommended them to family and friends,who were impressed,as well..Thank-you!
Old stains are gone and did not reappear the day after the cleaning. House smells great, carpet looks wonderful
Actually I wasn't that impressed with the results or the tech. He was a nice enough fella, he just kept saying "doesn't that look great", when the results were less than stellar. He also spent more time trying to up sell other services than actual cleaning.
He talked me into getting the tile in the kitchen cleaned, and honestly I couldn't tell much difference in it when he was done.
I probably won't have ZeroRez back again.
Thank you
Name removed
Great job, polite and hardworking staff
Chris was courteous and diligent and took the time to explain what he was doing. The end results were great.
Had to have tech. come back.
The two young men you sent out were outstanding. You should be proud to have them in the Zerorez 'family'.
It's Zerorez for me from now on. My kitchen tiles look brand new.
Thank you,
Caroln Adams
I liked that the stains and the pet orders went away. Prior to your service my living room smelled like a rotten hamster pen.
We are very happy with the service we received. Your technician Chris was very professional and efficient. He had no objection when we asked for two additional items to be cleaned while he was here, which we appreciated very much. The carpet, rugs, couch and loveseat that he cleaned look wonderful. Thank you for providing such good service.
Your customer service is above all and the young man that came out was very nice, helpful and knowledgeable. I gave your card to one of my friends that had come by and commented on how nice my floors looked. Thank you for the attention. You may use my name Beth Last name removed if you like.
They work...I especially appreciated the fact that the technician did not try to persuade me to purchase additional services I had not requested. He presented me with options for the future and acknowledged that I was on a budget. There were no high pressure sales tactics which I have encountered with other companies. The work was completed in a timely manner and the carpet looks great...The tech was on time, polite, personable and professional.
the serviceman Chris was excellent--very careful and truly a great representative of your great customer service.
I think you should give him a raise!!!
I was mostly impressed with the tile floor cleaning. It looked as new as when first installed. The grout was spotless! I was however disapointed when after spending 600.00 I was asked to purchase the "spot cleaner" package for $25.00. For that kind of investment I would have expected it to be a complementary gift. That was a huge turn off to what would have been a perfectly happy and satisfied customer. Not a good PR approach in my estimate and experience with your competition in this competitive business market. thanks.
Very good at what they do, clean and efficient. A little pricey but worth it.
The service techs were very friendly and knowledeable
Technician took care in my house, explained things and made sure I was happy with the outcome.
On time, polite. fast and efficient. The carpet and tile looked and felt like new with no sticky and stiff residue. The carpet is soft to the touch. I will call again.
Looks good prompt and does a good job
offered suggestion about odor in rugs
Good work, promptness, value
I was not happy with the results of your first visit and
When I expressed that to you in your feedback email,
You immediately jumped right in it and made a return
Appointment to come out for a re-do right away.
I was impressed with your concern for my satisfaction.
It may not have been the best cleaning I have ever gotten
But your service was exemplary!! Thank You!!!
Timely, excellent customer service. The gentleman who came to clean our couch was very professional and did an excellent job.
Your process is awesome, my carpets look and feel brand new. I just had one question. I called because I heard the radio adverisment on WOKV. I thought the ad said "three rooms cleaned and protected for $99. However, I paid an additional $50 for the protection. Was that to be included or did I get an additional treatment?
You did a great job on the carpet and tile!
Carpet looks great...especially for the age.