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26354 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product just makes sence, no residue. I have always received excellent service fom the technicians (three times at my home)and expect I will receive the same when I get my tile done next month.
They work better than advertised. Zerorez raises carpets from the dead.
Your rep was awesome! Unfortunately we need you to come back just as I thought this burber carpet is hard to clean. You've brought some dirt to the surface and we need to go over it again , can you please set that up?
Service men are very friendly and helpful. Spots are gone and have gotten much smaller with each cleaning.
No soap residue in carpets!
Worked well. No residue -- goal met. Decided on the tile/grout and it looks great. So glad I decided to have it done as I didn't realize how dirty the grout really was!
Fast drying & looked great. Also needed to make a past minute appointment do a situation & Zerorez was able to squeeze me in nxt day.
did an absolutly wonderfull job ,, and i dont smell all them chemicaly smells in my furniture ,, good job guys and ill see you again in the future
Your advanced cleaning system and staff . Brian your tech was awesome and cute. It makes a difference when you have someone in your home in this type of service field who has a good appearance and attitude.
I liked that I was called the day before to ask if I had any questions and to confirm the appointment. Angie was a pleasure to talk to. Not only was Brian, the technician, right on time, he was extremely pleasant and very professional. He explained the process and treated me as valuable customer, not just another job. I have had our carpets cleaned before as well as doing it myself, but once Brian was through our carpets looked and felt better than new. They dried within a very short period of time and I was able to put everything back in place before my husband got home from work. I definitely would recommend Zerorez to friends and neighbors. Thank you!
Good work cleans very well
The rep you sent out -- I believe his name was Derrick -- was pretty impressive, and was actually on time -- that doesn't happen very often! He explained everything he was going to do, the process itself, and the other services your company offers. I used your services based on the $99.00 special I heard about on a country radio station -- had never heard of you before nor do I know of anyone that has used you in the past. I agreed to the topical treatment at an extra cost of $45.00 due to having a pet and thought I'd give it a try. The carpets turned out nice. I had lots of stains -- again, due to a dog, and 2 teenage boys. Derrick had me check behind him after he cleaned each room. He seemed to be thorough and genuinely seemed to really care about me, his customer, and the work he did. He was very personable and I told him if he did a good job, I'd be willing to call you all back out to have my tile, grout, wood floors and furniture cleaned. I am happy to say, I was pleased with him and his work ethic and will call you all back out in the near future, as well as recommend your company to anyone who might be needing your services. Kudos to your company, and to Derrick too! The young lady that I talked to on the phone about my appointment was equally friendly, helpful, and personable! Was a nice client experience, again, something you don't get from all vendors these days and a quality that will definitely set your company apart from all the other carpet cleaners! :)
the cost is very high
I had a room that my cat's had almost destoyed the carpet. The smell was so bad, I couldn't keep the door to the room open. Zerorez was able to remove the smell totally with their special processes. Thanks!
No residue. Fresh smell.
does great job on old tile floors
Carpets are clean, service efficient and employee was very nice
Results. I have dogs and carpets are clean.
The best. Derrick busted it Outstanding , you're service is impeccable , the worth ethic of your employees is to be commended
Seth was punctual,knowledgeable and had a wonderful sense of humor!! This carpet is CLEAN, soft and the house still smells lightly of an orange grove. We live ina rental and the landlord said it was cleaned before we moved in...he was WRONG!! It's clean now and we will use only you guys in the future. Sorry it took so long for me to respond. We had internet issues. Thanks again and we will spred the word!!!
Lori and David Weast
Fantastic job on my carpets and great technician! So friendly and knowledgeable.
The service is fast with excellent results!
The tech showed up about 10 minutes early, asked us what we were wanting and far exceeded our expectations!
It works, after using many carpet cleaners using all types of cleaning techniques, Zerorez works
I like that there are no harmful chemicals used. I have a house full of furry friends and am very careful. I also liked that my house smelled fresh not sanitary like a hospital.
My carpets and grout have not been cleaned in 7 years and now they look brand new thanks to your service.
No residue
Chris was VERY polite. He had a concise and detailed review of how the Zerorez system works. He was also early after calling ahead to see if it was o.k. to show up early. I was surprised on how quick the entire process worked. I enjoyed having someone in the house who looked and acted like a professional. This is a HUGE plus when dealing with a new company and product.
The ugly white couch is like new again. No one has ever been able to get the spots out. Your product did.
not any better than other carpet cleaners. and you charge much more