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26423 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were WELL cleaned.
Cost is another story though. I am a property manager and was hoping to be able to use Zerorez for cleaning carpets between tenants. Your cost though would be too steep. :-(
The service techs are the best! It took several attempts, but our carpets are finally clean after an awful "dog" mess.
I thought the carpeting was almost WET when the cleaning was completed and the serviceman left. I didn't check it till he was already gone. It is almost completely dry now. I also thought he finished the job very quickly but then again, I had completely left him alone during the entire time.....it will take a few days for me to assess the results. Thank you. P.S. I didn't leave the carpet that saturated with my home carpet shampoorer. Maybe I misunderstood about zerorez.
Very clean smell & fast drying time.
The service man is professional and explains what the options are and exactly what he will do.
The technician that came to our home was very knowledgeable and professional. We are very satisfied with the work that was done.
On time, Great cleaning, and wonderful people
I will not be recommending to anyone, because our tile floors looked worse than before the cleaning. Tons of greasy residue left behind. We have to clean it up ourselves. The job was messy and not very professional.
I like and appreciate the professionalism, knowledge about fabrics and courtesy.
Not only the clean process with no residue, but more importantly your staff. David was most excellent, just as every employee we have encountered in the past 6 years that we have been using zerorez. Your company, is what other companies should thrive to be.
Not sure. Maybe tile cleaning needs a second "finishing cleaning" to wipe any dirt left on the floor. I just didn't expect to see so much dirt on my socks the next day after walking on my freshly cleaned floors.
Great Job!
You truly went the extra mile when it came to making sure my home looked spectacular for an upcoming party in my home. We had your service man come out to clean our carpets and kitchen floor. When I came home I noticed there was a slight film over the floor and I called your office. The President of the company actually came out himself. He cleaned the floor again for me. Heavens, he even was on his hands and knees to make sure it was perfectly cleaned and dry! I was so impressed and thanked him profusely for his time and attention. I will highly recommend ZEROREZ to all family and friends. Actually, I already have. :)
Your staff is excellent!
Great job
Our light colored and kinda old carpet is actually very far gone but your technician gave it a second life. Very well done. Brad is an excellent representative of your company.
They work.
Great service. Technician was extremely knowledgeable and informed me of other services.
"Natural" products used and good customer service skills by staff from appointment scheduler to carpet cleaning tech. Very good job in getting stains up.
Love your company, would never recommend anyone else. Love Spencer, he is the best. So personable and cares about you and your home
Very professional job.He was quick and very thorough.
prompt, clean and professional. didn't nickcal and dime you on a price to clean the carpets and stood by that price.
Keenan did an exceptional job and got out the problems that the earlier tech was not able OR it needed two cleanings as it was a high traffic area
Easily, quick, and thoroughly applied by experienced serviceman.
Prompt, professional, neat and effective.
Keenan was on time and paid attention to his surroundings. Measurements were fair.
Courteous and professional technicians and your services leave the rugs extremely clean
Quick and efficient
Very prompt and job well done
Your Customer Service is AWESOME! Your Technicians are prompt, courteous, knowledgeable
and do a fantastic job! I recommend Zerorez to friends, family and business associates.
Keep up the good work!