Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29097 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 18, 2017 — Rated 10 out of 10 by J.R. Zerorez Jacksonville
What do you like about our products and services?

It's effective!!

Report a concern   August 18, 2017 — Rated 10 out of 10 by D.W. Zerorez Jacksonville
What do you like about our products and services?

What an awsome job. I should have done this years ago!! My tile floor looks brand new.
Thank-you

Report a concern   August 17, 2017 — Rated 9 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

They were easy to set up appts, thourough and did a great job

Report a concern   August 17, 2017 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Your service tech was absolutely wonderful. He explained what he was going to do and discussed my options. He was very kind and not pushy like others I have experienced in this field. He was extremely thorough. He did an excellent job. I found him to be very pleasant and kind. Because of him, I would definitely recommend your service to everyone. I shall call upon you again for certain. My carpet looks wonderful!
Name removed

Report a concern   August 17, 2017 — Rated 9 out of 10 by K.F. Zerorez Jacksonville
What do you like about our products and services?

Carpets cleaned really well and I loved the smell of products the used

Report a concern   August 17, 2017 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Do an excellent job. Technician is very professional.

Report a concern   August 17, 2017 — Rated 10 out of 10 by K.D. Zerorez Jacksonville
What do you like about our products and services?

Our technician was courteous, knowledgeable, and thorough. He helped us make the best choices for the issues we had and helped us keep it in our preplanned budget. We've used zero Rez before and we will be using you again!!!

Report a concern   August 17, 2017 — Rated 10 out of 10 by K.G. Zerorez Jacksonville
What do you like about our products and services?

Very professional service.

Report a concern   August 17, 2017 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Service is excellent and products work wonderfully!

Report a concern   August 17, 2017 — Rated 10 out of 10 by V.T. Zerorez Jacksonville
What do you like about our products and services?

Reliable good clean

Report a concern   August 17, 2017 — Rated 10 out of 10 by L.C. Zerorez Jacksonville
What do you like about our products and services?

The service tech was courteous, thorough and good at his job.

Report a concern   August 17, 2017 — Rated 9 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

My rugs were picked up timely and an estimate quoted shortly thereafter

Report a concern   August 17, 2017 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Great customer service, professionally performed, clean soft carpet when done.

Report a concern   August 17, 2017 — Rated 10 out of 10 by D.G. Zerorez Jacksonville
What do you like about our products and services?

Quick, timely and efficient. Results were as advertised.

Report a concern   August 16, 2017 — Rated 10 out of 10 by M.J. Zerorez Jacksonville
What do you like about our products and services?

Our service rep was extremely dedicated to see that we were satisfied with the service. He went the extra steps to address a soiled, high traffic area, which we appreciated. While some issues are the fault of the carpet manufacturer, he did what he could do to get the best clean possible in our situation. We were very pleased.

Report a concern   August 16, 2017 — Rated 10 out of 10 by J.E. Zerorez Jacksonville
What do you like about our products and services?

When I had my carpet shampooed I was very please with the gentleman as well as the service

Report a concern   August 16, 2017 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

The quality of service exceede expectations. Service tech was prompt courteous and knowledgeable

Report a concern   August 16, 2017 — Rated 10 out of 10 by M.N. Zerorez Jacksonville
What do you like about our products and services?

Fast, friendly, and did a great job!

Report a concern   August 16, 2017 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

Always professional & can count on great results.

Report a concern   August 16, 2017 — Rated 10 out of 10 by C.L. Zerorez Jacksonville
What do you like about our products and services?

Dirty carpet becomes new again.

Especially important is the on-site specialist. This time I was fortunate to have KADAJAN. (unsure of spelling). She said she had worked for Zerorez 4 months. I have never had better work done. Zerorez should hold on to her.

First name removed

Report a concern   August 16, 2017 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

Very professional and my carpets looked great!

Report a concern   August 16, 2017 — Rated 10 out of 10 by M.R. Zerorez Jacksonville
What do you like about our products and services?

The always nice employees you bring to our house!

Report a concern   August 16, 2017 — Rated 10 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   August 16, 2017 — Rated 6 out of 10 by D.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Two rooms that were done have a very stiff feeling to the carpet pile that I didn't think would happen

Report a concern   August 16, 2017 — Rated 5 out of 10 by A.D.A. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

tech couldn't find house, looked at incorrect info in system that I requested to change more than once.
The truck looked old and had rot inside.
After long set up, ran out of water. Needed to fill water that took over 20 min.
I received a 25.00 discount. Thank you.
Then the break down of hoses took long as well, and tech did not over see water on wood floors and drips on stairs. I pointed stair drips, but he didn't check all stairs. Later that day I wiped each step to insure no water stains.
But I will say the rugs look good.
Thank you.

Report a concern   August 16, 2017 — Rated 10 out of 10 by P.T. Zerorez Jacksonville
What do you like about our products and services?

The carpets have never looked better, Courtney was very professional and courteous.

Report a concern   August 15, 2017 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

Excellent service

Report a concern   August 14, 2017 — Rated 4 out of 10 by L.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The young man that came out did 3 bedrooms in 45 minutes. He only went over the carpets once and there was obvious dirt left on the carpet when he left. I used Zerorez because my parents raved about how clean the carpet was. Unfortunately I didnt have the same experience.

Report a concern   August 13, 2017 — Rated 10 out of 10 by R.B. Zerorez Jacksonville
What do you like about our products and services?

it really did the job and smelled so good

Report a concern   August 13, 2017 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Zack did a very thorough job and even cleaned up a little spot in my shower that was not on the original estimate.. I'm getting ready to put the house on the market and they shined the grout up nicely and removed a few spots from my 14 year old dog who isn't as quick to the door anymore.


Privacy Policy