Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29097 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2017 — Rated 10 out of 10 by E.P. Zerorez Jacksonville
What do you like about our products and services?

Prompt availability and technician couldn't have been nicer!

Report a concern   August 31, 2017 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

Did a great job on our carpets and cleaning our tile. Right on time; friendly and very efficient. Excellent job.

Report a concern   August 31, 2017 — Rated 8 out of 10 by A.E. Zerorez Jacksonville
What could we do to improve?

Please have your technician remind the homeowner that there may be spots of water around his equipment. Our tech was on-time and very polite, but quiet. He should have mentioned to be very careful throughout the home while he is there with his equipment. I walked down a small hallway while he was at the opposite end of the house, but I saw his hoses, and maybe a fan, in the hallway. I turned around quickly and slipped on a puddle of water. I fell flat on my back on a tile floor, but fortunately did not break anything but am still sore on my tailbone 6 days later. Not good for a 66 year old!

Report a concern   August 31, 2017 — Rated 10 out of 10 by H.M. Zerorez Jacksonville
What do you like about our products and services?

fast, reliable, dried fast without a harsh odor

Report a concern   August 31, 2017 — Rated 8 out of 10 by J.P. Zerorez Jacksonville
What could we do to improve?

I really liked the technician who did a great job. My only issue was the rugs were so wet that they took all day to dry. We couldn't move furniture back until the next day. But he did a great job of cleaning our carpets!

Report a concern   August 31, 2017 — Rated 10 out of 10 by L.S. Zerorez Jacksonville
What do you like about our products and services?

You customer service on the phone was exceptional (Becky, I think?) and Eric, my cleaning tech, was professional, friendly and did a good job mopping up extra water on my hardwood floors after cleaning my carpets.

Report a concern   August 30, 2017 — Rated 10 out of 10 by H.H. Zerorez Jacksonville
What do you like about our products and services?

The carpet turned out very nice and clean . He did a great job in getting the stains out .

Report a concern   August 30, 2017 — Rated 10 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

Prompt, thorough, fresh, dependable.

Report a concern   August 30, 2017 — Rated 10 out of 10 by V.L. Zerorez Jacksonville
What do you like about our products and services?

No soap used.

Report a concern   August 30, 2017 — Rated 10 out of 10 by K.L. Zerorez Jacksonville
What do you like about our products and services?

The provider was timely and professional. The products smell great and do not leave any residue. Carpets dry quickly and all stains were removed. Everything looks brand new. I'm definitely using them again!!

Report a concern   August 30, 2017 — Rated 10 out of 10 by S.C. Zerorez Jacksonville
What do you like about our products and services?

you were on time and very helpful i like that

Report a concern   August 30, 2017 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

Great polite service

Report a concern   August 30, 2017 — Rated 10 out of 10 by C.E.L. Zerorez Jacksonville
What do you like about our products and services?

After cleaning, my tile floor looks brand new again.

Report a concern   August 30, 2017 — Rated 8 out of 10 by C.C. Zerorez Jacksonville
What could we do to improve?

The surface cleaning of our natural wool rug did not go well. It may have helped make my decision if I knew that there could be problems. Beyond that, you guys have been great!

Report a concern   August 30, 2017 — Rated 10 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

You sent a good technician back to do the job right. Here is hoping it does not happen again.

Report a concern   August 29, 2017 — Rated 10 out of 10 by T.H. Zerorez Jacksonville
What do you like about our products and services?

Cleans well, professional staff, cares about customer satisfaction

Report a concern   August 29, 2017 — Rated 10 out of 10 by B.W. Zerorez Jacksonville
What do you like about our products and services?

The young man that cleaned my house did a fine job, He was very good and left me with a very clean front room rug. Thanks

Report a concern   August 29, 2017 — Rated 10 out of 10 by D.C. Zerorez Jacksonville
What do you like about our products and services?

Excellent service and through work. Carpet looks new and smells great

Report a concern   August 29, 2017 — Rated 10 out of 10 by K.B. Zerorez Jacksonville
What do you like about our products and services?

I bought a new house & had zerorez out to clean & seal the tile floors before I moved in & they came out BEAUTIFULLY!!! So happy with their service. The tech showed up early & was done way before I expected.

Report a concern   August 29, 2017 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

Robby was very polite and customer friendly. He came out to our house on a recall because the urine smell was still in the carpet. I was told that it would be eliminated. Robby worked diligently to get the smell out. He worked on it until I was satisfied. I would highly recommend Robby He has EXCELLENT work ethics and Zerorez should be proud to have him as an employee.

Report a concern   August 29, 2017 — Rated 10 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

always on time, carpets are cleaned

Report a concern   August 28, 2017 — Rated 10 out of 10 by A.R. Zerorez Jacksonville
What do you like about our products and services?

As in pass years great job.

Report a concern   August 28, 2017 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

Brad did a great job! He was able to get out some stains that we thought wouldn't come out. I also liked the fact that you spent time to do the job right. Other companies never seemed to care about customer service. Very happy with the work that was done. Brad was highly personable which was great from the normal auqwired silence.

Report a concern   August 28, 2017 — Rated 10 out of 10 by A.G. Zerorez Jacksonville
What do you like about our products and services?

I LOVE that there is no detergent, no smell and it was an all-natural solution to cleaning my sofa!

Report a concern   August 28, 2017 — Rated 10 out of 10 by V.D. Zerorez Jacksonville
What do you like about our products and services?

Friendly professional staff with great service and results.

Report a concern   August 28, 2017 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Everything about my experience, from the first call to set up an appointment for an estimate and until the technician left, was a great experience. The carpets in my business building look and smell wonderful!

Report a concern   August 28, 2017 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Great service!! Robert was very knowledgeable and knew exactly what we needed. He did a fantastic job!!

Report a concern   August 28, 2017 — Rated 10 out of 10 by R.E. Zerorez Jacksonville
What do you like about our products and services?

Friendly staff, promptness,professionalism

Report a concern   August 28, 2017 — Rated 10 out of 10 by D.P. Zerorez Jacksonville
What do you like about our products and services?

Great service. Good pricing.

Report a concern   August 27, 2017 — Rated 10 out of 10 by M.L. Zerorez Jacksonville
What do you like about our products and services?

It made my floors look new.


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