Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28847 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 4, 2018 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

The process is fast and earth friendly

Report a concern   April 4, 2018 — Rated 10 out of 10 by A.M. Zerorez Jacksonville
What do you like about our products and services?

Dalton called ahead and arrived within 15 minutes. I appreciated that he arrived on the early side of his 1 to 4 window. He was very courteous and efficient. I will use Zerorez again.

Report a concern   April 4, 2018 — Rated 10 out of 10 by L.M. Zerorez Jacksonville
What do you like about our products and services?

No residue. More safe than other companies chemicals.

Report a concern   April 4, 2018 — Rated 10 out of 10 by Kimberly and Brian Bell Zerorez Jacksonville
What do you like about our products and services?

Got out even the carpet stains we thought were permanent... thank you!

Report a concern   April 4, 2018 — Rated 0 out of 10 by T.T. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The gentlemen showed up to clean the grout in the living room and kitchen as well as rugs in the master. He was in and out in an hour including smoke breaks - grout and floors left wet with dirty residue and the grout still looks dirty. Called office to discuss - no response. Charged almost $500 for one hour's worth of poor quality work.

Report a concern   April 4, 2018 — Rated 9 out of 10 by Shay Mahon Zerorez Jacksonville
What do you like about our products and services?

Fast, no chemicals and friendly people

Report a concern   April 4, 2018 — Rated 9 out of 10 by J.G. Zerorez Jacksonville
What do you like about our products and services?

Timely and efficient, but also quite expensive for what was done. Almost $300.00 for a couch and a loveseat.

Report a concern   April 4, 2018 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

We were very pleased with your services as well as the technician, Dalton, who came to our home.

Report a concern   April 4, 2018 — Rated 10 out of 10 by James Hamilton Zerorez Jacksonville
What do you like about our products and services?

Every aspect of ZEROREZ IS MORE THAN PERFECT.

James Hamilton
Angus Property Management

Report a concern   April 3, 2018 — Rated 10 out of 10 by A.F. Zerorez Jacksonville
What do you like about our products and services?

Very impressed. You were able to get a red mark out of carpets that I thought had no hope. Carpets look great now! Will use your team again!

Report a concern   April 3, 2018 — Rated 10 out of 10 by S.D. Zerorez Jacksonville
What do you like about our products and services?

Nice job by the service folks.

Report a concern   April 3, 2018 — Rated 10 out of 10 by N.C. Zerorez Jacksonville
What do you like about our products and services?

Professional servicemen
Exceptional cleaning

Report a concern   April 2, 2018 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Speedy, professional and thorough.

Report a concern   April 2, 2018 — Rated 10 out of 10 by J.A.D.L. Zerorez Jacksonville
What do you like about our products and services?

Your technician,Carpets look great

Report a concern   April 2, 2018 — Rated 9 out of 10 by S.V.H. Zerorez Jacksonville
What do you like about our products and services?

Knowledgeable personnel

Report a concern   April 2, 2018 — Rated 10 out of 10 by C.E. Zerorez Jacksonville
What do you like about our products and services?

The willingness to come back and redo an area if it wasn't done up to my expectation and price charged.

Report a concern   April 1, 2018 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

Service was AWESOME !! 😊

Report a concern   April 1, 2018 — Rated 10 out of 10 by Jennifer Sweat Zerorez Jacksonville
What do you like about our products and services?

Excellent service! Very friendly staff and my tile floor looks amazing!!

Report a concern   April 1, 2018 — Rated 0 out of 10 by L.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I had received numerous recommendations for your service.
While you tech Rob was very nice and professional he seemed extremely rushed. He did four-plus, very large rooms in less then 1 hour, including set up and break down.
The results were not what I expected. While there was built up dirt, this was high grade carpet and never cleaned before so I expected a drastic change.
I don’t know if spending more time would have made a difference, but one quick pass and leaving was not what I expected for over $200

Report a concern   April 1, 2018 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

Great job!

Report a concern   April 1, 2018 — Rated 9 out of 10 by P.T. Zerorez Jacksonville
What do you like about our products and services?

Very clean. Only issue I had was carpet was still wet 8 hours later.

Report a concern   April 1, 2018 — Rated 6 out of 10 by J.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Did not spend enough time on the areas of concern. These areas were pointed out prior to the cleaning. At the end of the cleaning they still needed attention. The tech went back over some of the areas that were identified and they came clean with the extra effort. However, by going back over them, I'm sure the protection that I paid extra for was removed. Also, I found other areas that needed that extra attention after he left. My carpet is not as clean as I had hoped and I do not feel the extra protection remains on the carpet since it was treated before he did some extra cleaning on the area. Also, the carpet was extremely wet in areas. It took much more than 8 hours to dry.

Report a concern   March 31, 2018 — Rated 10 out of 10 by V.P. Zerorez Jacksonville
What do you like about our products and services?

I never used Zerorez before, but needed my tile floor and grout cleaned because the previous occupant of my home had a dog that really stained the floor. Kaden — of the JAX Zerorez team — did a great job!

Report a concern   March 31, 2018 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Professionalism and knowledge. Took his recommendations seriously and glad I did.

Report a concern   March 31, 2018 — Rated 10 out of 10 by Judith Evans Zerorez Jacksonville
What do you like about our products and services?

Everything!

Report a concern   March 31, 2018 — Rated 8 out of 10 by J.D. Zerorez Jacksonville
What could we do to improve?

My technician was an 1.5 late

Report a concern   March 31, 2018 — Rated 6 out of 10 by K.M. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Dirt tracks left on wood floors had to be cleaned after technician departed. Resiude left on floor afte rmachine simply moved it around.

Report a concern   March 31, 2018 — Rated 10 out of 10 by F.A.G.B. Zerorez Jacksonville
What do you like about our products and services?

Completely professional, and friendly! Always willing to accept and complete any suggestions you might have. THE BEST carpet cleaners!!!

Report a concern   March 31, 2018 — Rated 5 out of 10 by K.D. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Three different calls from your office to verify an appointment, and each time I gave them the homeowner name and phone number

Report a concern   March 31, 2018 — Rated 10 out of 10 by G.K. Zerorez Jacksonville
What do you like about our products and services?

The technician was extremely polite and made sure that he viewed the entire residence to make sure of what needed to be cleaned and what the price would end up being


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