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based on 26430 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous techs and good outcome..
Carpet looks new although it is 10 years old. My experience from start to finish was amazing.
My carpets look fabulous and the technician ensured I received the most value for my money.
The carpet looks much better & the employees are friendly, helpful.
Brad was professional, quick, and pleasant to be around.
Looked great and very professional.
The carpet cleaning was excellent! The technician was friendly and did a great job. He got out a lot of marks that we didn't think could be removed as we had just purchased a condo and the previous owners were there for several years.
Carpet stays clean for a long time
Quick, efficient and did a great job
Excellent work. Technician always professional and friendly
Great job!
Each time I've had the company out they've been on time and courteous. The pricing has been good as well along with the job they do.
The claim and goal of Zerorez to leave zero residue is key. We have used other companies in the past to clean our carpets, however once we began using Zerorez, we have never called anyone else! Your technicians are polite, informative, considerate of our home and they do a great job.
Wonderful product and service
Staff very nice and professional. Listened to customer feedback and responded well. They did a good job.
Service tech was excellent, Collin !!!
Thoughtful and careful, explained thoroughly the process...
Rugs are clean with no residue or chemical smell. Technician was prompt, polite, and did an excellent job. We got a wool area rug cleaned this time and it turned out so soft and beautiful.
The products utilized to clean the carpets worked as Eric Ryan said they would. Very impressed with the job he did.
The technician was very professional.
I would like to see less confusion about substituting an area rug for a bedroom.
Overall I'm very pleased. Will definitely call again.
The floor definitely feels much cleaner. However, one of the back rooms started to develop a moldy smell and after more than one week feels slighty damp in certain spots. We are trying to air it out with a portable fan since that room does not have a ceiling fan and it seems to help. Perhaps the carpet got damper than it should why being cleaned.
Overall, we are happy with the job.
Clean and safe for the environment
Your customer service, the first contact is very important. I called desperately since the renters ruined the carpets, your CSR immediately provided the next day appointment. 2nd - the service Christian de Jesus provided, he recommended some of your products that I was not aware you provided. OUTSTANDING representative!!!! I would like to take this opportunity to commend Zerorez for having an outstanding representative. Christian was very helpful, supportive and has an amazing positive attitude. This is the 3rd time I have the pleasure in obtaining your services, all representative that provided the services were great but Christian has been the BEST!! He was not in a rush, he took his time to inform me of other services your company offers. In fact, I will be calling next week for grout service, I pray that I will be Bless in having Christian providing my services.
Once again, congratulations for having an excellent employee. Employee's like Christian makes the manager and company shine.
It cleans well.
Paid $120 to repeat cleaning of the bedroom and couches. Thought it was covered. Told over the phone it didn't need a pet treatment. Tech said it did and charged us. Confused. Room smells no different after second treatment then before.
The products your company uses is natural and it does not affect anybody in the house including pets
We love Zerorez because the house smells very nice and clean .My husband says to change the carpet
Whenever it is dirty,but the moment we get zerorez to clean my husband changes his mind because the carpet
Is so clean and he will say the carpet will stay
Very professionally dressed, courteous, answer questions thoroughly, good job on cleaning carpet. Staff was extremely polite!!
my carpets look great and Ben was very professional !!!
I like the fact that there was no chemical smell and it was steamed cleaned. The guys we're very professional and courteous.
No residue.Carpet looks great. Ben was great, don'lose him.Extremely knowledgeable. Thx.
The Technician was on time. He was very knowledgeable and hard working. He took extra effort to keep our spaces clean while he was working.