Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26437 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 9, 2018 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

Very professional. My carpets look great!

Report a concern   June 9, 2018 — Rated 10 out of 10 by Jim Morgan Zerorez Jacksonville
What do you like about our products and services?

We have carpet that hasn't been professionally cleaned since my wife bought the house 10 years ago, so after being recommended by a couple friends, we called Zerorez. The 1st tech, who came over on June 1, was very attentive, but quite frankly, didn't do a very good job (Carpet left very wet, stains not taken out and a couple mystery stains that popped up while he was pre treating the carpet and you could see places he missed in the living room) So, I contacted Zerorez the next day to let them know. The lady I talked with was very apologetic and wanted to get someone out ASAP to get these issues tended to. Today, Friday, June 7, Zack and Darius showed up at my door and WOW! What a difference. They recleaned the living room, recleaned the bedroom (which we weren't unhappy with) and recleaned the hallways and got the mystery stains out. The carpet looks brand new! I have gone from wanting to give Zerorez a low rating and ripping them a new one, to singing their praises from the mountain top!
Anyone can have a bad experience with any company, but not every company will take the time to make sure that having the problems corrected is as pleasant as our recleaning was!
I really want to thank Zerorez and especially Zack and Darius for making our experience a great one!
You took a 1 star rating and made it a 10!!
Thanks!

Report a concern   June 8, 2018 — Rated 10 out of 10 by Dorothy Mullins Zerorez Jacksonville
What do you like about our products and services?

Our carpets are cleaner than they have ever been. Brad did a great job!

Report a concern   June 8, 2018 — Rated 10 out of 10 by R.C. Zerorez Jacksonville
What do you like about our products and services?

Punctual. Friendly. Polite. And great product!

Report a concern   June 8, 2018 — Rated 10 out of 10 by J.T. Zerorez Jacksonville
What do you like about our products and services?

Your technician was very professional and knowledgeable and would highly recommend your company!!

Report a concern   June 8, 2018 — Rated 10 out of 10 by Peggy Hall Zerorez Jacksonville
What do you like about our products and services?

BRAD.

He does EXCELLENT WORK. The carpet cleaning solution is not an odor I am allergic to and smells really citrusy and nice.

Report a concern   June 8, 2018 — Rated 10 out of 10 by Chris Nixon Zerorez Jacksonville
What do you like about our products and services?

Easy and friendly tech was very accommodating. The work completed with high-quality and the house smelled great.

Thanks Zack!

Report a concern   June 8, 2018 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

Prompt service

Report a concern   June 8, 2018 — Rated 10 out of 10 by T.M. Zerorez Jacksonville
What do you like about our products and services?

Techs were on time, thorough, and did a great job.

Report a concern   June 8, 2018 — Rated 10 out of 10 by B.B. Zerorez Jacksonville
What do you like about our products and services?

Quality of service outstanding. Friendly and knowledgeable technician.

Report a concern   June 8, 2018 — Rated 10 out of 10 by S.F. Zerorez Jacksonville
What do you like about our products and services?

The technician was professional, courteous, & informative concerning the carpet cleaning process. I would recommend Zerorez

Report a concern   June 7, 2018 — Rated 10 out of 10 by J.Q. Zerorez Jacksonville
What do you like about our products and services?

I liked that it was quick, carpets looked brand-new!

Report a concern   June 7, 2018 — Rated 10 out of 10 by W.B.I. Zerorez Jacksonville
What do you like about our products and services?

Very thorough, professional, and caring to my cleaning needs.

Report a concern   June 7, 2018 — Rated 10 out of 10 by G.W. Zerorez Jacksonville
What do you like about our products and services?

I have used Zerorez numerous times.
They are always professional and my carpets look great!
I will definitely call on them in the future.

Report a concern   June 7, 2018 — Rated 10 out of 10 by S.L. Zerorez Jacksonville
What do you like about our products and services?

Fast, friendly, reliable, on-time, responsive & fair prices!

Report a concern   June 7, 2018 — Rated 10 out of 10 by A.N. Zerorez Jacksonville
What do you like about our products and services?

Loved how the previous owner pet stains were removed. They were over 1 yr old.

Report a concern   June 7, 2018 — Rated 10 out of 10 by Niki Sparks Zerorez Jacksonville
What do you like about our products and services?

Love Zerorez!! I would never call another company to clean my carpets or tile! (Their tile cleaner is absolute magic, I'm convinced of it!) We recently moved into our new construction home and had an issue with grout haze on our wood-look tile. When our builder sent someone out to acid wash it, the problem just escalated and it literally looked like my floors had been washed in mud - mud that would not wipe off. I was devastated but immediately thought of that 'magic' tile and grout cleaning machine from Zerorez I saw in action at our previous home. I called the office to see if they thought it would be able to take care of my unique problem (likely new grout pulled up from the acid wash that was now covering our tile worse than before). Alexis felt confident they could get it clean, but assured me the technician would gladly 'spot test' it first to be sure before he cleaned the entire home. It worked!! My tile is finally truly CLEAN and now looks the way it was intended to look when we originally closed on our brand new home 2 months ago. I could not be happier! And bonus - the experienced technician was also able to seal our new granite countertops while he was here. Thank you, Zerorez!! #customerforlife

Report a concern   June 7, 2018 — Rated 9 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

No soap residue

Report a concern   June 7, 2018 — Rated 5 out of 10 by A.T. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Our rug came out fine. However the tile/grout cleaning - behind the toilet wasn't done, some corners of the wall were left not complete and areas that the tile meets up against the wall were not totally cleaned.

Report a concern   June 7, 2018 — Rated 7 out of 10 by J.R. Zerorez Jacksonville
What could we do to improve?

There r still spots that did not come out

Report a concern   June 7, 2018 — Rated 10 out of 10 by J.M. Zerorez Jacksonville
What do you like about our products and services?

Very pleased with the service. The tech was very professional and courteous. The carpet looks great and is residue free. Outstanding!

Report a concern   June 7, 2018 — Rated 9 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Cleaners were professional and very thorough in every step of the process. Zerorez provided excellent service and we couldn’t be happier with the result!

Report a concern   June 7, 2018 — Rated 10 out of 10 by Stuart Merrill Zerorez Jacksonville
What do you like about our products and services?

Regan was a very pleasant man, called before he got here and was very efficient and helpful in diagnosing issues with the carpets and rugs.

Everything looks brand new and we are very pleased with the value of the process. Never having used this process before, we are pleased to recommend it to our friends and neighbors.

Thanks!

Shelly and Stu Merrill

Report a concern   June 7, 2018 — Rated 10 out of 10 by N.C. Zerorez Jacksonville
What do you like about our products and services?

Always on time, efficient, pleasant technicians and quality service at a fair price.

Report a concern   June 7, 2018 — Rated 10 out of 10 by Ginger Grospitch Zerorez Jacksonville
What do you like about our products and services?

Michael was courteous, fast, and knowledgeable. He took care of our carpet - no fuss no muss. I was amazed at how many stains came up with your process

Report a concern   June 6, 2018 — Rated 10 out of 10 by Shirley Galloway Zerorez Jacksonville
What do you like about our products and services?

Technician was knowledgable and friendly. Allowed me to customize the services I needed fter he got to my home...a combination of carpet, grout, and furniture cleaning. Fees were reasonable.

Report a concern   June 6, 2018 — Rated 10 out of 10 by T.R. Zerorez Jacksonville
What do you like about our products and services?

This was our first time using Zerorez. Zach, the technician that did our cleanings, was prompt, professional, and informative. He was respectful of our home, something I can’t say for “some” of the people from their competitors a. Great job! We will use him again!
Sincerely,
First name removed

Report a concern   June 6, 2018 — Rated 10 out of 10 by P.M. Zerorez Jacksonville
What do you like about our products and services?

The friendly technician. The carpet was clean and all stains were removed.

Report a concern   June 6, 2018 — Rated 10 out of 10 by P.H. Zerorez Jacksonville
What do you like about our products and services?

Very prompt actually early and the two guys that serviced my home did a great job in a reasonable amount of time . They were pleasant and did a great job of keeping the floors surrounding the carpet and upholstered furniture neat and clean. The furniture also cleaned up very nicely.

Report a concern   June 6, 2018 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

Arrived when scheduled. Mitch and Darius were polite, friendly and informative. Job done in timely manner. Carpets look wonderful. Will call again and recommend . Very satisfied. Thanks guys


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