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26437 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have carpet that hasn't been professionally cleaned since my wife bought the house 10 years ago, so after being recommended by a couple friends, we called Zerorez. The 1st tech, who came over on June 1, was very attentive, but quite frankly, didn't do a very good job (Carpet left very wet, stains not taken out and a couple mystery stains that popped up while he was pre treating the carpet and you could see places he missed in the living room) So, I contacted Zerorez the next day to let them know. The lady I talked with was very apologetic and wanted to get someone out ASAP to get these issues tended to. Today, Friday, June 7, Zack and Darius showed up at my door and WOW! What a difference. They recleaned the living room, recleaned the bedroom (which we weren't unhappy with) and recleaned the hallways and got the mystery stains out. The carpet looks brand new! I have gone from wanting to give Zerorez a low rating and ripping them a new one, to singing their praises from the mountain top!
Anyone can have a bad experience with any company, but not every company will take the time to make sure that having the problems corrected is as pleasant as our recleaning was!
I really want to thank Zerorez and especially Zack and Darius for making our experience a great one!
You took a 1 star rating and made it a 10!!
Thanks!
Our carpets are cleaner than they have ever been. Brad did a great job!
Punctual. Friendly. Polite. And great product!
Your technician was very professional and knowledgeable and would highly recommend your company!!
BRAD.
He does EXCELLENT WORK. The carpet cleaning solution is not an odor I am allergic to and smells really citrusy and nice.
Easy and friendly tech was very accommodating. The work completed with high-quality and the house smelled great.
Thanks Zack!
Prompt service
Techs were on time, thorough, and did a great job.
Quality of service outstanding. Friendly and knowledgeable technician.
The technician was professional, courteous, & informative concerning the carpet cleaning process. I would recommend Zerorez
I liked that it was quick, carpets looked brand-new!
Very thorough, professional, and caring to my cleaning needs.
I have used Zerorez numerous times.
They are always professional and my carpets look great!
I will definitely call on them in the future.
Fast, friendly, reliable, on-time, responsive & fair prices!
Loved how the previous owner pet stains were removed. They were over 1 yr old.
Love Zerorez!! I would never call another company to clean my carpets or tile! (Their tile cleaner is absolute magic, I'm convinced of it!) We recently moved into our new construction home and had an issue with grout haze on our wood-look tile. When our builder sent someone out to acid wash it, the problem just escalated and it literally looked like my floors had been washed in mud - mud that would not wipe off. I was devastated but immediately thought of that 'magic' tile and grout cleaning machine from Zerorez I saw in action at our previous home. I called the office to see if they thought it would be able to take care of my unique problem (likely new grout pulled up from the acid wash that was now covering our tile worse than before). Alexis felt confident they could get it clean, but assured me the technician would gladly 'spot test' it first to be sure before he cleaned the entire home. It worked!! My tile is finally truly CLEAN and now looks the way it was intended to look when we originally closed on our brand new home 2 months ago. I could not be happier! And bonus - the experienced technician was also able to seal our new granite countertops while he was here. Thank you, Zerorez!! #customerforlife
No soap residue
Our rug came out fine. However the tile/grout cleaning - behind the toilet wasn't done, some corners of the wall were left not complete and areas that the tile meets up against the wall were not totally cleaned.
There r still spots that did not come out
Very pleased with the service. The tech was very professional and courteous. The carpet looks great and is residue free. Outstanding!
Cleaners were professional and very thorough in every step of the process. Zerorez provided excellent service and we couldn’t be happier with the result!
Regan was a very pleasant man, called before he got here and was very efficient and helpful in diagnosing issues with the carpets and rugs.
Everything looks brand new and we are very pleased with the value of the process. Never having used this process before, we are pleased to recommend it to our friends and neighbors.
Thanks!
Shelly and Stu Merrill
Always on time, efficient, pleasant technicians and quality service at a fair price.
Michael was courteous, fast, and knowledgeable. He took care of our carpet - no fuss no muss. I was amazed at how many stains came up with your process
Technician was knowledgable and friendly. Allowed me to customize the services I needed fter he got to my home...a combination of carpet, grout, and furniture cleaning. Fees were reasonable.
This was our first time using Zerorez. Zach, the technician that did our cleanings, was prompt, professional, and informative. He was respectful of our home, something I can’t say for “some” of the people from their competitors a. Great job! We will use him again!
Sincerely,
First name removed
The friendly technician. The carpet was clean and all stains were removed.
Very prompt actually early and the two guys that serviced my home did a great job in a reasonable amount of time . They were pleasant and did a great job of keeping the floors surrounding the carpet and upholstered furniture neat and clean. The furniture also cleaned up very nicely.
Arrived when scheduled. Mitch and Darius were polite, friendly and informative. Job done in timely manner. Carpets look wonderful. Will call again and recommend . Very satisfied. Thanks guys
Very professional. My carpets look great!