- Phone: 904-891-0631
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26439 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough, detailed, organized and prompt.
Excellent service and work. Representatives were superb.
No harsh chemicals.
The technician was professional and did a very good job.
Everything
Carpet clean
Service person polite
Answered all questions
Did not feel pressured as I know that he had other pending jobs
Efficient to get all requested places to be cleaned
DO NOT SHARE MY Name/address to anyone
Customer care, knowledge, professionalism is A+. Great company. Just referred you to my next door neighbor! The coffee I spilled on my wool carpet didn’t come up the first try, so someone from Zerorez came back and tried another cleaning product....and it’s gone!! I’m so happy!
I wasn't satisfied with the representative- he complained about a small spot of sweat on the front of his shirt, and I asked for foil under my dining room table legs, and my loveseat in the living room, he said it would be an extra service charge- I asked for him to give them to me and I would do it myself - he finally did it and said that it took him an extra 12 min to complete his work and that he should be charging for that. I paid extra for the dog cleaning and he asked for a specific spot - I thought when I paid for the extra for the room It would be for the entire room, not just a specific spot. - my cleaning space is much smaller than the 250 sq feet per room- maybe half of that, and I don't get discounted for that (I don't expect to due to not moving the furniture)- I was surprised at the attitude of the service person. _ I have had your services on other occasions (had discount pricing - this time I didn't wait for a special and paid full price)- generally the carpet is cleaned well, I don't believe it was cleaned as well this time. I am disappointed this time.
I wonder if this even matters to you. I know I am only one customer- I may look for another company next time.
Very thorough clean and polite, hard working tech.
I appreciate Zerorez techs being courteous and professional, they do a great job!
Customer service and how clean carpets look
They were really clean smelling.
Great job!!! Very happy with carpets & tile.
Very prompt and efficient. Excellent job on the kitchen tile floor.
My tech was very nice and did a good job. He didn't seem to know what I ordered. I had ordered carpet protectent but hadn't done it til I asked. I would've paid for something that wasn't done had I not asked.
The associate was very polite and efficient and we were pleased with the results.
Easy to work with and great job cleaning.
The tile cleaner was very professional and the tile was exceptionally clean. Loved it!
That you get to the schedule on time
Promptness and professionalism.
The products were very good and the technician did an awesome job. Advised me on every step that he was taking. My carpets came out wonderful. Thanks for the great job.
I liked the quality of the work performed and the punctual, friendly, and highly competent technician.
Technician was knowledgeable and did agreat job.
Everything
Tec called to let me know he was on the way. He was on time. He listened to our need and did a great job.
Arrived on schedule, did a great job cleaning our carpet. Will use your services next time we need carpets cleaned.
Collin did a GREAT JOB...very satisfied
My service tech was very friendly, polite, and knowledgeable. He explained the whole process to me and then asked if I had any questions. And I didnt, because he explained everything so well. And then on top of that, he did a great job cleaning my carpet and tile and grout. Will definitely call again when i need these services!
Prompt and efficient service. Mike was very pleasant and thorough. The results were better than expected. Zerorez is our floor cleaning service of choice going forward. We will gladly recommend Zerorez to any of our friends or associates.
Quick, clean and professional! Great experience, thanks!