Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29391 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 21, 2019 — Rated 10 out of 10 by Norman Longmeier Zerorez Jacksonville
What do you like about our products and services?

The service was fast and excellent.

Report a concern   December 21, 2019 — Rated 5 out of 10 by M.E. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I don't typically make recommendations.

Report a concern   December 20, 2019 — Rated 10 out of 10 by M.D. Zerorez Jacksonville
What do you like about our products and services?

I like the idea that no detergent is used. Service has always been exceptional. On time

Report a concern   December 20, 2019 — Rated 10 out of 10 by Chuck Pitney Zerorez Jacksonville
What do you like about our products and services?

The response from 1st phone call, till the day our floors were cleaned was very quick . The technician was knowledgeable and very professional . I will use Zerorez again when needed .

Report a concern   December 20, 2019 — Rated 8 out of 10 by L.H.T. Zerorez Jacksonville
What could we do to improve?

The special deal I was given was for 3 bedrooms , while we only had 2. Adding a fee, although it was a small fee, for a hallway ( not really a hall, could be considered part of our bedroom), put a damper on all of the high points of the good service.
Otherwise, our tech, Reagan, was very cordial and did a good job. ( except the stairs stayed a bit soggy for quite a while).
He did get 2 stains up that a previous carpet company couldn’t .
Overall, a very good experience.

Report a concern   December 20, 2019 — Rated 10 out of 10 by Harry Berg Zerorez Jacksonville
What do you like about our products and services?

Everything,I have been using you guys for about twelve years I guess that shows I’m happy

Report a concern   December 20, 2019 — Rated 10 out of 10 by R.H. Zerorez Jacksonville
What do you like about our products and services?

Great quality by nice technicians

Report a concern   December 20, 2019 — Rated 10 out of 10 by C.N. Zerorez Jacksonville
What do you like about our products and services?

Our operator did a great job. Very polite and courteous.

Report a concern   December 20, 2019 — Rated 9 out of 10 by H.O. Zerorez Jacksonville
What do you like about our products and services?

Friendly, honest and thorough technician, Reagan.

Report a concern   December 20, 2019 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

Technician was polite, punctual and knowledgeable.
Service was timely and efficient.
Carpet and area rugs look great!

Report a concern   December 20, 2019 — Rated 10 out of 10 by Audrey Cruz Zerorez Jacksonville
What do you like about our products and services?

The person they sent was very pleasant and made sure I was satisfied before he finished

Report a concern   December 20, 2019 — Rated 10 out of 10 by Brooks and JR Holland Zerorez Jacksonville
What do you like about our products and services?

Easy to schedule on line. Matt, the technician, was professional and nice. Did a great job.

Report a concern   December 20, 2019 — Rated 10 out of 10 by M.G. Zerorez Jacksonville
What do you like about our products and services?

Detail oriented tech, explained process well, carpet and furniture very clean.

Report a concern   December 19, 2019 — Rated 10 out of 10 by William Jeffers Zerorez Jacksonville
What do you like about our products and services?

GOOD ATTITUDE OF THE CLEANER, THE CARPET IS FRESH AND CLEAN. WOULD RECOMMEND TO OTHERS.

Report a concern   December 19, 2019 — Rated 10 out of 10 by Heather Melton Zerorez Jacksonville
What do you like about our products and services?

The technician was prompt and very polite! He did a great job cleaning my carpet. When he left it looked new again.

Report a concern   December 19, 2019 — Rated 10 out of 10 by H.V. Zerorez Jacksonville
What do you like about our products and services?

Excellent service and professionalism. My tile floor has never been so clean. Exceeded expectations. Reasonable price

Report a concern   December 18, 2019 — Rated 10 out of 10 by C.H. Zerorez Jacksonville
What do you like about our products and services?

My carpets look great!

Report a concern   December 18, 2019 — Rated 10 out of 10 by A.T. Zerorez Jacksonville
What do you like about our products and services?

No lasting scents, feels clean, no residue, quick service.

Report a concern   December 18, 2019 — Rated 10 out of 10 by S.R. Zerorez Jacksonville
What do you like about our products and services?

The carpets and sofa look amazing and feel so clean. The technician was friendly and timely.

Report a concern   December 18, 2019 — Rated 10 out of 10 by G.F. Zerorez Jacksonville
What do you like about our products and services?

Quality is unmatched by any other company providing the same service

Report a concern   December 18, 2019 — Rated 10 out of 10 by Mary Ayer Zerorez Jacksonville
What do you like about our products and services?

I own furnished rentals and use Zerorez quite often over the span of several years. Their service team is always prompt, courteous, well trained and thorough. They make recommendations based on what they find and are not pushy. I’m a very satisfied repeat customer and have recommended Zerorez to several friends.

Report a concern   December 18, 2019 — Rated 10 out of 10 by R.M. Zerorez Jacksonville
What do you like about our products and services?

Punctual, polite and effective.

Report a concern   December 16, 2019 — Rated 10 out of 10 by William Kessler Zerorez Jacksonville
What do you like about our products and services?

Young man was on time and did a great job on the tile!

Report a concern   December 16, 2019 — Rated 10 out of 10 by A.P. Zerorez Jacksonville
What do you like about our products and services?

On time - quick & easy! Plus rug looks great!

Report a concern   December 16, 2019 — Rated 10 out of 10 by Kelley Swain Zerorez Jacksonville
What do you like about our products and services?

Everything.

Report a concern   December 15, 2019 — Rated 10 out of 10 by S.W. Zerorez Jacksonville
What do you like about our products and services?

On time professional and did a great job.

Report a concern   December 15, 2019 — Rated 10 out of 10 by Robyn Talbot Zerorez Jacksonville
What do you like about our products and services?

Very professional, my porcelain tile looks beautiful, will definitely have you all back out here in June.. thank you!

Report a concern   December 15, 2019 — Rated 10 out of 10 by Renee Massey Zerorez Jacksonville
What do you like about our products and services?

Great service great products. Would highly recommend this company.

Report a concern   December 15, 2019 — Rated 10 out of 10 by T.S. Zerorez Jacksonville
What do you like about our products and services?

The special prices were a great incentive. Also, the on-line scheduling was fast, efficient and effective. The service was provided on time and quick and efficient service was provided. The technician was friendly and professional. I recommended this service to a local family member.

Report a concern   December 15, 2019 — Rated 10 out of 10 by Terry Soles Zerorez Jacksonville
What do you like about our products and services?

Professional courteous knowledgeable on time did a great job turned out better than expected. And unlike competitors that use steam extraction and cleaners, it is so so true that no residue negates the reappearance of stains ,trouble spots , and high traffic areas.
Bottom line it stays clean.
when you use detergent and you don't get it all back off of the carpet simply put it is sticky and removes the soil from your feet in that area to stain it and it reappears .With zerorez that is not an issue at all. It also feels good to receive good service and a good value with accountability and that is rare these days.
Before you consider going to your grocery store and renting a machine and working your butt off not knowing what you're doing and spending well over half as much as you would with zerorez if not as much, emptying buckets of dirty water 20 times, only to have poor to Fair results and quick reappearance of trouble areas, call zerorez he will be so happy.


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