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based on 26426 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
objectively my experience was unsatisfactory. The carpet was still wet after 24 hours. The technician told me it would be dry after 5 hours. The E-mail I got from Zerorez pror to the cleaning stated that it would be 6-8 hours to dry. The job was completed at 9:30 AM the day of the cleaning. The following day I was able to reach the Manager (Mike) and he was able to shuffle his schedule to get someone to come out to the house and facilitate drying the carpet. The technician who came out used two large blow dryers and a grooming brush. I did appreciate that effort by the Manager.
Great overall service and communication
Everything
our cleaning specialist was very knowledgeable and friendly. He went above and beyond when cleaning our carpets.
Quality of the work, and the care and professionalism of the employee that did the work. Will use them on future projects.
I like how clean and outdoor free it is after Zerorez cleans our carpets. Just as always the representative was friendly and efficient!
Collin did a great job and was very thorough in his explanations.
Super friendly and quick
They do a great job :)
Received excellent service from Jermoine who carefully and thoroughly cleaned our carpets. He was attentive and took care of any particularly difficult spots he encouontered.
I like your products , they are not harmful and do not smell.
The young man that was at my house was very nice and clean. He worked very good and
answered my questions. He was polite.
Thank you for asking.
Name removed
The gentleman that cleaned my carpet was super polite, friendly and informative. I would gladly recommend Zerorez to anyone who needs their rugs cleaned.
Very efficient, easy to schedule and reasonably priced.
Kendall our technician was very knowledgeable about the product and services. He was attentive to our specific needs. i like that you didn’t have to use any of our water and that you didn’t discharge any dirty water into my lawn or driveway.
Reliable and quality work.
very good service. excellant serviceman.
Timely, efficient and professional.
Great
Mitch was great!
Great customer service, especially from Becky Hurst-Marra, then to your technicians. . . I will overlook the fact that the last technician did not wear shoe covers.
Friendly and professional technicians.
Friendly and fast.
Our technician, Felippe, did an excellent job of explaining the process and cleaning our rugs and tile.
The guy was prompt, got the job done quickly. He was thoroughly and explained the process and got on with the job.
Did a great job on tile.
The service technician, Henry was excellent
Love Zerorez!!! The last technician was phenomenal but they’ve all been great!
the carpets felt clean and was not stiff afterwards
Fast, efficient & friendly!
Vey friendly and thoughtful…wonderful service