Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26423 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2022 — Rated 10 out of 10 by G.D. Zerorez Jacksonville
What do you like about our products and services?

Very little water used so carpet does not get saturated. Carpet appears much cleaner!

Report a concern   June 29, 2022 — Rated 9 out of 10 by Anwar Khan Zerorez Jacksonville
What do you like about our products and services?

Camron, was great and was very attentive to our needs. He advised us on the products being used and the expected outcomes. Needless to say they totally surpassed our expectationa. Very polite and professional, scheduling the job was very simple and hassle free.

Will definitely use them again if the need arises.

Report a concern   June 29, 2022 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Quick and easy!

Report a concern   June 29, 2022 — Rated 10 out of 10 by G.C. Zerorez Jacksonville
What do you like about our products and services?

Great job

Report a concern   June 29, 2022 — Rated 10 out of 10 by R.H. Zerorez Jacksonville
What do you like about our products and services?

great job

Report a concern   June 29, 2022 — Rated 10 out of 10 by A.V.W. Zerorez Jacksonville
What do you like about our products and services?

the technician was thorough, helpful, and extremely knowedgeable.

Report a concern   June 29, 2022 — Rated 7 out of 10 by P.P. Zerorez Jacksonville
What could we do to improve?

For your technicians to wear shoes to protect them from falling. Barry almost fell several times in my house and made me very nervous! I did say to him not to fall! Also I didn’t like the fact that he uses my kitchen sink to rinse out that dirty mop!!

Report a concern   June 29, 2022 — Rated 10 out of 10 by D.M. Zerorez Jacksonville
What do you like about our products and services?

Easy to set up an appointment. Cleaning team arrived on time and walked the area to be cleaned. They performed the task and were in/out in a timely matter. Outstanding job from beginning to end. Highly recommend.

Report a concern   June 29, 2022 — Rated 8 out of 10 by E.C. Zerorez Jacksonville
What could we do to improve?

Crew was very professional and patient. They did good job in the open areas but missed some spots on tight corners and around the toilet. I don’t recall them using another cleaning machine other than the one for open areas.

Report a concern   June 28, 2022 — Rated 10 out of 10 by Carol Dutton Zerorez Jacksonville
What do you like about our products and services?

Always great service by professional and polite technicians!

Report a concern   June 28, 2022 — Rated 10 out of 10 by Barbara Broadfoot Zerorez Jacksonville
What do you like about our products and services?

They make sure you are pleased with their work!!

Report a concern   June 28, 2022 — Rated 10 out of 10 by A.S. Zerorez Jacksonville
What do you like about our products and services?

Quick response, professional team and quality work

Report a concern   June 27, 2022 — Rated 10 out of 10 by R.W. Zerorez Jacksonville
What do you like about our products and services?

Henry Mercedes did an excellent job!

Report a concern   June 27, 2022 — Rated 10 out of 10 by S.P. Zerorez Jacksonville
What do you like about our products and services?

dried fast, looks clean

Report a concern   June 27, 2022 — Rated 10 out of 10 by C.R. Zerorez Jacksonville
What do you like about our products and services?

No residue! Your associate that came to the house was friendly, timely, and courteous.

I would very much like to suggest you do not say "we SAW you were looking at our website" when you call. That is so very creepy. There is better wording. Thanks!

Report a concern   June 27, 2022 — Rated 10 out of 10 by R.P. Zerorez Jacksonville
What do you like about our products and services?

Very quick easy and professional!!Did a great job !

Report a concern   June 27, 2022 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

On time and thorough. Our tech, Barry, explained what he was going to do and the options that
were available to us. He did an excellent job.

Report a concern   June 27, 2022 — Rated 10 out of 10 by Jean Crist Zerorez Jacksonville
What do you like about our products and services?

The price was just what was quoted, no up sell. On time , a worker that does so great 😃 job!! Had other companies before higher it not as good job!! Very glad I called !!super 👍👍

Report a concern   June 27, 2022 — Rated 10 out of 10 by W.C. Zerorez Jacksonville
What do you like about our products and services?

Staff was great

Report a concern   June 27, 2022 — Rated 10 out of 10 by Olivia Barrera Zerorez Jacksonville
What do you like about our products and services?

The price was right , they were on time fast and convenient

Report a concern   June 27, 2022 — Rated 10 out of 10 by Craig Scott Zerorez Jacksonville
What do you like about our products and services?

Very transparent. Showed before and after pictures. Great quality work, very friendly.

Report a concern   June 26, 2022 — Rated 10 out of 10 by Susan Gorman Zerorez Jacksonville
What do you like about our products and services?

Very pleased with service and the technician.

Report a concern   June 26, 2022 — Rated 10 out of 10 by Caroline Sellars Zerorez Jacksonville
What do you like about our products and services?

Excellent service! Clean smell and always
thoroughly cleaned. Drys quickly! I think your service and the.gentleman that cleaned are excellent!
Carolyn Sellars

Report a concern   June 26, 2022 — Rated 10 out of 10 by D.S. Zerorez Jacksonville
What do you like about our products and services?

They did good job and were friendly

Report a concern   June 26, 2022 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

Last week we had Cameron who did an EXCELLENT job. He was thorough, personable and very helpful. He did a great job on our grout. House looks like new.

Report a concern   June 26, 2022 — Rated 0 out of 10 by M.L. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I was told in order to get the smell out of the hallway I need to purchase $ 40.00 disinfectant
By the 3rd day the smell is back. Technician said the smell will not return since the product was used to disinfect.
I also ask the technician if he could clean near the door where it’s visible the difference, but he told me he’s not bringing the hose again near the door.

Report a concern   June 26, 2022 — Rated 10 out of 10 by A.L. Zerorez Jacksonville
What do you like about our products and services?

Service tech Kendall was extremely courteous and very knowledgeable. It was obvious he wanted to make sure we were happy and satisfied with his work. Our rugs came out very clean and we are pleased with the results.

Report a concern   June 26, 2022 — Rated 6 out of 10 by X.M.W. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Invoicing was not straightforward. You do not provide convenient payment such as Google pay or Apple Pay. Having to give CC info to be read to someone over the phone is unacceptable.
Having a way to pay online would have been appreciated
Having the entire cleaning experience performed as marketed in ads would have been appreciated
Having techs arrive with a mask during a pandemic would have been appreciated

Report a concern   June 26, 2022 — Rated 10 out of 10 by B.H. Zerorez Jacksonville
What do you like about our products and services?

Tech was professional, courteous and on time. Explained process and ensured I inspected each room after cleaning. Overall results a 10.

Report a concern   June 25, 2022 — Rated 10 out of 10 by Jason Dixon Zerorez Jacksonville
What do you like about our products and services?

Prompt, professional and polite. They did a great job and I would highly recommend them!


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