Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 26424 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 16, 2022 — Rated 10 out of 10 by Terri Runyon Zerorez Jacksonville
What do you like about our products and services?

They did a great job cleaning a love seat that needed deep cleaning

Report a concern   June 16, 2022 — Rated 10 out of 10 by V.C. Zerorez Jacksonville
What do you like about our products and services?

Technician was on time, explained the process and did a good job.

Report a concern   June 15, 2022 — Rated 10 out of 10 by K.T. Zerorez Jacksonville
What do you like about our products and services?

Very professional cleaning.

Report a concern   June 15, 2022 — Rated 9 out of 10 by Dina Helock Zerorez Jacksonville
What do you like about our products and services?

Showed up on time, very professional service.

Report a concern   June 15, 2022 — Rated 10 out of 10 by L.C. Zerorez Jacksonville
What do you like about our products and services?

Everything

Report a concern   June 15, 2022 — Rated 10 out of 10 by T.C. Zerorez Jacksonville
What do you like about our products and services?

Great customer service, on time and Matthew was great

Report a concern   June 15, 2022 — Rated 10 out of 10 by L.N. Zerorez Jacksonville
What do you like about our products and services?

Very responsive and helpful!

Report a concern   June 15, 2022 — Rated 10 out of 10 by Barclay Richey Zerorez Jacksonville
What do you like about our products and services?

Bary was professional and perfect at every step of the way. I would want him next time. I liked that he called beforehand and he's very nice.

Report a concern   June 15, 2022 — Rated 10 out of 10 by V.K. Zerorez Jacksonville
What do you like about our products and services?

Great service people.
Products clean carpets the best.

Report a concern   June 15, 2022 — Rated 3 out of 10 by T.B. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The service man did not move items or beds. he simply worked around the beds, dresser and nightstands. He didn't even move a plastic chair mat from the carpet. Although he was nice enough, it was my perception that he didn't really want to work. Disappointed

Report a concern   June 15, 2022 — Rated 0 out of 10 by B.T. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Did an OK job in main area. Did not clean an area that was requested even when asked if it was completed and it was included in the estimate. The cost did not match the result. The technician was talking on the cell phone the entire time. Not at all what I expected.

Report a concern   June 14, 2022 — Rated 10 out of 10 by M.D. Zerorez Jacksonville
What do you like about our products and services?

Professionalism and end product!!!

Report a concern   June 13, 2022 — Rated 10 out of 10 by L.T. Zerorez Jacksonville
What do you like about our products and services?

Incredible! Louis brought my 20 year carpet back to life! He was pleasant, professional and genuine! He is representing Zerorez well!!!

Report a concern   June 13, 2022 — Rated 9 out of 10 by Virginia Lesperance Zerorez Jacksonville
What do you like about our products and services?

Did a great job on the tile. Looked brand new. Carpets came out clean as well.

Report a concern   June 13, 2022 — Rated 10 out of 10 by Geselle Aguado Zerorez Jacksonville
What do you like about our products and services?

Just moved into a new construction home. I scheduled to get my rugs cleaned and then realized after trying to mop the tile floors 3x that whatever was on it wasn't coming off. So, I asked to get my tiles cleaned and sealed, then it was realized that it was grout haze so we had to reschedule so that the job was done correctly! Felipe was awesome and showed me great customer service from the very beginning. I felt he was very honest and I liked that he was just as particular as I was with my home. I definitely recommend Zerorez for the professionalism and outstanding job! Now my tiles look as they should and I felt at ease moving my furniture in. And also, my rugs are nice and clean too!

Report a concern   June 13, 2022 — Rated 10 out of 10 by Pat Yacobi Zerorez Jacksonville
What do you like about our products and services?

Easy to get an appointment. Agent discusses pricing over the phone so there are no surprises. Technicians are well trained, polite and respectful of your property. The process seems gentle yet thorough. Very pleased with the results.

Report a concern   June 13, 2022 — Rated 10 out of 10 by Rick Corley Zerorez Jacksonville
What do you like about our products and services?

Quick service great associates, they get the job done and have cleaned carpets I thought were long gone!!

I would recommend them anytime!

Report a concern   June 12, 2022 — Rated 10 out of 10 by J.B. Zerorez Jacksonville
What do you like about our products and services?

After doing a great job in our offices I had them do my house as well. Great service and professional technicians.

Report a concern   June 12, 2022 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

Convenient and it works

Report a concern   June 12, 2022 — Rated 10 out of 10 by Lillian Prisco Zerorez Jacksonville
What do you like about our products and services?

The technicians were polite, explained everything they were going to do, wore a mask and shoe coverings and cleaned up afterwards .very satisfied customer!!!

Report a concern   June 12, 2022 — Rated 8 out of 10 by F.B. Zerorez Jacksonville
What could we do to improve?

They were very considerate of the property and explained what they were doing. The only problem I had occurred after they had left the premises. Debris came down from the ceiling vents once the air conditioning began to flow again in the house.

Report a concern   June 12, 2022 — Rated 10 out of 10 by Christina Schott Zerorez Jacksonville
What do you like about our products and services?

The team was great. Took before and after pictures. Courteous, polite, took time to explain everything and answer questions and cleaned up.

Report a concern   June 12, 2022 — Rated 10 out of 10 by John Llewellyn Zerorez Jacksonville
What do you like about our products and services?

Excellent service & company.

Report a concern   June 12, 2022 — Rated 10 out of 10 by Jonathon Desena Zerorez Jacksonville
What do you like about our products and services?

Carpets cleaning was fast, thorough and effective. I have very old and highly trafficked carpet and it looks great after it was cleaned.

Report a concern   June 12, 2022 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

The tech was very nice and explained everything

Report a concern   June 12, 2022 — Rated 10 out of 10 by Craig Lucero Zerorez Jacksonville
What do you like about our products and services?

Reasonably priced attentive and good service

Report a concern   June 11, 2022 — Rated 7 out of 10 by S.B. Zerorez Jacksonville
What could we do to improve?

Good job on the flat services poor job on the stairs did not clean the risers sufficiently I would prefer that you come out and rectified

Report a concern   June 11, 2022 — Rated 10 out of 10 by M.C. Zerorez Jacksonville
What do you like about our products and services?

Great experience very professional

Report a concern   June 11, 2022 — Rated 10 out of 10 by Z.F. Zerorez Jacksonville
What do you like about our products and services?

Zerorez always does a great job.

Report a concern   June 11, 2022 — Rated 10 out of 10 by L.K. Zerorez Jacksonville
What do you like about our products and services?

All technicians are fantastic! Jermonie was my most recent tech and he did a fantastic job. He was pleasant, knowledgeable and even was able to cheer me up from a sad event recently in my life. Going forward will always choose Zerorez!


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