- Phone: 904-891-0631
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based on 29366 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Communication
Customer service is great and technicians are courtesy and professional.
Excellent service. I will use them again.
You all are very timely, professional, and good at what you do... A bit expensive on occasion, but your techs always know what they're doing and I'm usually always able to get same day or next day service which I greatly appreciate...
We had air duct cleaning service and antimicrobial treatment done. The technicians are professional and courteous. They did a great job cleaning the ducts and the vents. They also vacuumed all the debris that fell off from cleaning.
The attention to detail on the work and the most friendly two ladies that are in office!!!!!!
Kendall was terrific.
Kendall was great 10 out of 10
The technician was very knowledgeable and he provided awesome customer service
Good results…pleasant personnel.
Staff is very friendly and have a “can do” attitude. The products are great and leave our home looking and feeling so clean.
The technician did a great job in cleaning my carpet
Always on time and cleaning is exceptional.
Extremely happy with the services and quality Of workmanship. Jacob is awesome and a true asset to Zerorez. I will be requesting him every time.
Tech was friendly, completed the job thought and quickly. We have been zero rez customers for years. Won’t use anybody else.
The technicians are courteous and efficient and do a very nice job.
Very professional and courteous
The carpeting looks like new. Luis was on time and very professional.
Very professional and on time
Tech was ontime and was productive and professional.
carpet is still very dirty
Very seamless process from start to finish. Will be hiring the team again in the future.
I feel like the carpet could gotten cleaner
Technician was pleasant, professional and attentive to detail. Did a great job. Past experiences were companies that were in and out quickly. He was very focused on detail.
Good job and good service
Skilled technicians and great results. Morgan was great….knowledgeable and personable.
you gave me an estimate on the phone and when the tech came he gave me a larger estimate in person. I was not satisfied with the cleaning i did not see any change in the condition of my carpet the stains and dark spots are still there. I will never use your service again
Antonio, our carpet cleaner, was knowledgeable and genuinely concerned about pleasing the customer. Wonderful attitude, great work and extremely professional.
If he’s not a trainer, supervisor or manager yet promote him immediately. He is exactly the kind of employee every company wants and needs in every way.
Company displays good business practices for the most part. They are always on time, well trained and upstanding employees. Their carpet cleaning method is superior and they do not leave a mess behind.
My only complaint is that you will get a quote over-the-phone when you schedule the appointment, but sometimes that price might change after the technician arrives. My recollection was clean 3 rooms for $147 and get a 4th room for free. If there was a mention of size limitation for the room, that was not pointed out to me. So the technician said my master bedroom was oversized and would cost more. However, there's a lot of large furniture in the bedroom so it's only traffic areas being cleaned... so I had a problem with that. In fact, all rooms cleaned were only traffic areas because of large furniture. There was also a change in pricing for a hallway. He gave a footage number for the average hallway and mine was longer, however, that hallway is quite narrow so I didn't understand that thinking either. I didn't argue, but I think they need to improve how they quote over the phone and what the technician is allowed to change when he gets to your house.
So, as stated in my first paragraph... if they get so much correct, why not fix the pricing complaint and be stellar instead of very good. My opinion.

Exceptional professional air duct cleaning. Thanks for the service.