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based on 83988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was great. Carpets we had cleaned look beautiful.
Out technician Joe was great! He was prompt, friendly and very knowledgeable. He worked quickly and the carpet turned out great!
Very professional, better rates.
Everything I need to know.
No chemicals. Good results. Friendly technicians.
The service I received was courteous and the carpets are restored and fresh.
Darwin was excellent, great job and excellent customer service ! I requsted the best and he
certainly was !
The end result was excellebt.
Great service
gets everything very clean
The carpet looks better than expected. Looks brand new.
Make the spot treatment for pet stains cheaper.
It was very easy to book services and the air duct cleaning and carpet cleaning took no time . Carpets look great and the a.c. is working more efficiently.
Stick to the window scheduled for your service. This won’t inconvenience the customer.
Put a deodorizer in with the water.
When I’ve had my carpets cleaned in the past, the carpet usually has a great clean smell to it. My office smelled like every gross smell was pulled up to the surface of the carpet. My master bedroom carpet was likely unsalvagable, so I’m not complaining about that room. The stains did come out of the carpet in the office though.
Good job as always.
Such great customer service! Friendly, knowledgeable and efficient.
Great job by Clint & Fabian! They Are very professional, thorough and expedited matters. Thank you.
Employee was friendly and did a great job. All natural cleaning products.
great customer service by your technician
Technician was on time professional and carpet was conpketely cleaned ...Thank you
My carpets look brand new. Zerorez did an excellent job at cleaning my carpets. Eye technician Terrence was very friendly and courteous. He did an excellent job on my carpets.
Fantastic product and really nice staff.
Definitely will use again and recommend to friends.
Can’t believe how clean the carpets have come up, look like new.
The company lacks communication. My original reservation set for Wednesday was cancelled due to a truck needing repairs. On Tuesday the company left me voicemail stating we would need to reschedule. At the time I was working a 12 hour shift, so when I called and left voicemail to reschedule (after hours) I specifically stated that rescheduling would be okay but I would be at work the following day (Wednesday) until after 730, so if I don’t answer to leave a voicemail and I would call as soon as possible. That Wednesday, despite knowing I was at work, Zerorez then decided to make an appointment on my behalf for the following day of Thursday without my consent. That Thursday morning I received a call that a serviceman was on the way. I called Zerorez immediately bc I had work that day. So as to not ruin your company’s scheduling, I agreed to having someone over, but it needed to be AFTER 1030 since my dad is staying w me and recovering from a big surgery. I was told by phone that it would not be a problem. Despite this reassurance, At 820 that morning a service man arrived. He assessed the attic and after three minutes declared our da ere it’s ine and did not need cleaning. He left and after a few moments returned to the front door asking that we pay a service fee. I never agreed to a service fee, never signed consent to a service fee, and had NOT received services. I was given a cursory ASSESSMENT which lasted less than 5 minutes. I am beyond disappointed with the poor management, broken communication, and fees for lack of services rendered and will not be making any recommendations on your behalf.
The gentleman was Friendly , knowledgeable and did a good job. Came in the house, examined the carpet and explained my options. Then he got busy. Thank you. Will probably call you again.
Several things: Clint, your technician was very nice and polite.
Price for pet stain removal was different than what I was led to believe on the phone. We are seniors on a fixed budget so I could not do what I thought was going to be done.
A large area around the back door was left sopping wet, The machine had malfunctioned (check your maintenance records). This is a heavy traffic pattern and it took until this morning to dry.
Since the step down to the room is covered in the same carpet I was having cleaned, I assumed that would be cleaned. So now I am left with dingy looking step to a clean carpet. We are not complainers by nature but I am left with dirty steps, stretched carpet and pet stains not any better than what we do with our Bissell machine.
Very good customer service and you stand behind your work.
Green, non toxic
Had excellent service. The tech was very knowledgeable and helpful. Answered the questions and concerns I had. Floors came out like new. Will be rebooking in 6 months.