- Phone: (214) 372-5326
- Visit Website
based on 83981 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Non-toxic
Excellent service with no pressure to upcharge. Technician was great.
Great service. The technician was great.
Absolutely would recommend to other friends. Did a great job with the carpet stains.
Good service
There are steaks on the carpet in 2 of the rooms. It’s looks like those sections didn’t get cleaned. I have pics I can send you if that helps explain the situation.
Being able to schedule the service timely.
Think your cleaning process is better.
The young man who did the cleaning was vey professional.
The carpets look clean and dry easily.
Service Tech was very knowledgeable and friendly.
Ease of scheduling, friendliness and promptness of cleaners, good product.
Some dirty spots showed up immediately after the carpet dried. They were not tough spots either.
Professional service
Faster cleaning
Updates regarding technician arrival
Technician wore shoe covers
Provided all of our service options and costs up front
Polite and quickly completed the service
Provided directions post cleaning on drying times and when furniture could be safely put back
I like how really really clean my carpet is and how soft it is. It looks like when I first moved into my newly built home 10 years ago. I also liked how professional and friendly your staff is.
Carpets look and smell amazing! Very friendly staff!
The gentleman who cleaned my carpets (Triston) did a great job. It was obvious that he cared about what he was doing and knew what he was doing, which are both very important to me.
The technician was punctual, professional and thorough.
Professional. Chris was great. They work and if they have an option on the problem they let us know. Chris explained everything.
First time user. Prompt friendly service. Great results.
Great Technician. Was very nice and helpful
When I first called in to schedule the appointment, the receiver was very cold. I mentioned to her that Zerorez was referred to me by a friend and spoke very highly with your services. Crickets on the other end, never went into detail about your services. I received a text message on Wednesday, 4/17, click on the link to confirm, which I did. And in the message it stated that the technician would arrive between 8am - 10am. On Saturday, 4/20 @ 7:48am received text tech would arrive in about 55 minutes. At 9:03am tech had yet to arrive, so I called the young lady stated that the driver was sick and had to pull over and would be sending another tech. I called again around 10am to confirm and the young man stated that the tech was delayed at another house and more than likely would not arrive until between 11 and 11:30am. By this time I was furious, because have of my day had been wasted on playing this waiting game. I told him if they were not at my home by 11am I would be leaving. Luckily the tech did arrive on time. I asked him what had happened and he stated this this was not his area, but since 3 people called out he was sent. I know it was this techs fault, but he did do a great job, but your communication needs to improve.
Great Services, Processes and Tech's. Chris was great to work with.
Professional and thorough!
You have twice done an excellent job at a very reasonable price for our Church. The carpet is old...but you have managed to make it look new again. Thank you.
The "free" tile floor in my kitchen got partially cleaned, then left until I asked and it was going to cost another $175 to get it cleaned. If it did not fall under the free amount of tile, I should have been told BEFORE it was started. Obviously I am not going to leave my floor half cleaned. I had verified with the girl who took my appointment that the floor had been in full the last time they cleaned it.
This was also after additional add-ons I had already taken. Very disappointed that my $200 ended up costing over $500.
Young man who cleaned the carpets was polite and prompt.
Great people, good service.
Just had the best carpet cleaning ever. Got out all the stains. Cleaned all the edges of the carpets against the walls which were almost black before. Even a couple room with older carpets look great. Darwin, our technician, was fantastic. Have already recommended him to our neighbors.
I love that you clean with water instead of toxic chemicals. Also, I am so pleased with your customer service - Randy, the technician you sent to our home, was kind, informative, and thorough. Our carpets look and feel wonderful!