Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83986 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 17, 2019 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional did a very good job of cleaning my carpet.

Report a concern   April 17, 2019 — Rated 0 out of 10 by K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

24 hours after our carpets were cleaned all of the spots returned.

Report a concern   April 17, 2019 — Rated 10 out of 10 by Shari Underwood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the service provided! Our carpets look great, and our technician was very professional and did an excellent job!!!

Report a concern   April 17, 2019 — Rated 10 out of 10 by David Curry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work at a reasonable price.

Report a concern   April 17, 2019 — Rated 10 out of 10 by Ronald Kuhlmann Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You have the best carpet cleaning that beats all your competition! Your techs have always been very thorough in asking questions on the carpet before they start cleaning process. We have been a Zerorez customer for over 12 years and plan on staying with them.

Report a concern   April 16, 2019 — Rated 10 out of 10 by Nancy Scharf Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there are no chemicals. The service is timely, professional, and the company stand by its product.

Report a concern   April 16, 2019 — Rated 10 out of 10 by David Lee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean non chemical smell after job was done.
Efficient work plan carried out. Arrived on time. All questions answered. Good job overall.
David Lee

Report a concern   April 16, 2019 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was not only on time but early. He explained everything clearly and did an excellent job.

Report a concern   April 16, 2019 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, professional staff! Great sevice at a great price! Carpets look like new!!

Report a concern   April 16, 2019 — Rated 10 out of 10 by V.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product, great service, on time, great technician, good price.

Report a concern   April 16, 2019 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Had carpet cleaning from another company about a year ago so my carpets were relatively clean. I was impressed with the thoroughness and next to new look after the tech finished.

Report a concern   April 16, 2019 — Rated 10 out of 10 by Sandy Huffman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Th service tech Randy very professional and he was on time.... My carpet has never looked so good after a cleaning and I will use Zeorez again .

The Huffman Family

Report a concern   April 16, 2019 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was still some stains on the carpet after treatment that weren’t visible while the carpet was still wet.

Report a concern   April 16, 2019 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was outstanding

Report a concern   April 16, 2019 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great cleaning system! Great customer service and very knowledgeable (and nice) technician, Randy Ruffin!

Report a concern   April 16, 2019 — Rated 9 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician who explained all our options in advance.

Report a concern   April 16, 2019 — Rated 9 out of 10 by W.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The associate worked to try and remove stains in the carpet. I have used other carpet cleaners that just do a quick run over the carpet and run.

Report a concern   April 16, 2019 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was fabulous! So knowledgeable. I love the fact that my carpet and furniture are soft when they are dry. My house just smells clean.

Report a concern   April 16, 2019 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’m very pleased with the service & the technician,I can’t remember his name , sorry. He is very good did a great job . Thank you & him so much . I’ll call again next year.
Name removed.

Report a concern   April 16, 2019 — Rated 10 out of 10 by Sheryl Wells Zerorez Dallas/Ft. Worth
What do you like about our products and services?

YOU ARRIVED AS SCHDULE AND THE SERVICE AND WORK WAS WONDERFUL. WE WILL BE USING YOUR SERVICES AGAIN AND TELL ALL MY FRIENDS

Report a concern   April 16, 2019 — Rated 0 out of 10 by A.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First I want to say your technician was fantastic. He was polite, professional, and worked very hard- he went above and beyond actually. As an employee and representative of your company I rate him a 10!!

However, I’m giving ZeroRez a 0 b/c my carpet barely looked clean (and I don’t believe this has anything to do with the tech but rather your method). My carpet is only 1 year old and has been cleaned once already by Stanley Steamer. After Stanley cleaned it- it looked brand new....dog pee and kid poptart stains and all! That was not near the case with Zero Rez. I understand not all stains are removable, and I didn’t expect that- but even the dingy high traffic areas still look dingy after your process. I’m probably going to have Stanley clean again. I feel I wasted $275. Your online scheduling process was great, and your tech was great, but the final result was just very disappointing. My mother said she had the same experience with you but I ignored her b/c I know her to be “hard to please”. She was spot on in this situation.

Report a concern   April 16, 2019 — Rated 4 out of 10 by D.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had my carpet cleaned on Thursday of last week and the gentleman did a below average job. I had you guys out several times and this was the worst. I wasn't home but my mom was in town and she told me what happened. She said when the guy was finished she went to check on his work and it was obvious he didn't even touch certain places in the room. When confronted with this information, he didn't even deny it, just got his equipment and attended to the places she noticed were not addressed. He also left without doing my 100 sq feet of tile. (My mom didn't know he was supposed to do this).

Report a concern   April 16, 2019 — Rated 10 out of 10 by Carlos Guerra Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zero Rez did a great job. I had one spot that stained after their initial appointment, but came right back after I called about it and took care of the issue with no questions. Carpet looks great.

Report a concern   April 16, 2019 — Rated 10 out of 10 by D.A.S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   April 16, 2019 — Rated 10 out of 10 by Jody Lamier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and quick.

Report a concern   April 16, 2019 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great and friendly professional service

Report a concern   April 16, 2019 — Rated 8 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was very very good...although I believe I was charged a bit too much for this service. It seemed like the pet deodorizer Charge was way too much. My carpets did not have an odor. My dog weighs 8 lbs and rarely has accidents.
This is the second time you have cleaned my carpets. The first time was reasonable and excellent. I was not gouged on the pet deodorizer.
Also, the light trick that was used to show me how bad my carpet was....that was not appreciated at all.
Although the tech was nice and polite, I will have to think twice about using you all again.

Report a concern   April 16, 2019 — Rated 8 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

A few spots were not clean. Not the one we talked about left by pet. That one was great.

Report a concern   April 16, 2019 — Rated 10 out of 10 by N.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job on our carpets! Got out all of the stains! Very professional service!

Report a concern   April 16, 2019 — Rated 7 out of 10 by C.I. Zerorez Dallas/Ft. Worth
What could we do to improve?

Less expensive


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