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based on 83977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Move furniture
The professionalism of “......”, don’t remember his name. He introduced himself, was respectful, explained what he was doing, and worked efficiently.
Explained and demonstrated the process
Great customer service!!
I always use Zerorez. I recommend them to everyone.
Efficient and effective!
Mention that remnants of stain may reappear
When dry..
Technicians are professional.
Only water in carpet.
Carpet looks and smells fresh after service.
I left you a review on FaceBook. YOu should check the link of the Podium request for review that you texted me. I wanted to leave a Google review and your link was not working. Nick was GREAT! He made sure I was 100% happy with each room before he left. The carpets look great and I will continue to use ZeroRez and request Nick back. Thank you
Fast scheduling good employees that do good work. Have used before will use again.
I had the best technician. He took his time to clean our carpet and couches. He answered any questions I had with a smile.
Love how clean my carpet is now
Service tech, Raymond, was on time, courteous, and did an outstanding job cleaning really dirty carpets. The resident who lives in the house sent three thank you notes about her beautiful clean carpet.
Eff
Easy to set up. Appointment on time, professional and with quality results. Tom J in Bedford, TX
I had my apartment carpets cleaned on a Saturday, $99 for 3 rooms, $10 environment fee, $60 per room for pet cleaning, and another $40 for special spot cleaning ($350 total after taxes). It is now Wednesday and the apartment smells exactly the way it did before the cleaning. I am very disappointed. $350 worth of cleaning didn’t even last a week..
I was not informed about the additional charges for environmental waste and when I addressed it no one responded
Good experience with work and employee.
Safe
Serviceman, Charles W did a wonderful job. He asked about the job needs and we discussed the issues. He got the job done right the first time, was quick, and a pleasure to work with.
I credit the lifetime of my Berber carpet, 11 years, to Zerorez. Charles could not believe it was that old. Great job!
Good
Carpet is clean and fresh. Not stiff. Great service tech.
Anthony was very professional & explained everything to me. I appreciated him taking his time to get our carpets clean. We had a couple of stains & he was able to get them out.
The service came as advertised. Our carpets were cleaner and the process was great. No odors and no residue just clean carpets.
friendly technicians, good outcomes
The person who came to clean my carpet was on time and very efficient. He cleaned the carpet,the tile in one room and was on his way. I had a coupon and he accepted that and gave the discount. He told me the gift card would be mailed at a later date.
Use natural cleansers.
No residue. Great service. On time. Courteous
Fast friendly and professional. The young man was very knowledgeable and took the time to explain everything. He showed us before and after photos. And he didn’t try to sell us other products and services.
Scheduling. Service.