Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83972 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2019 — Rated 8 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Provide more details for possible additional cost when quoting a price.

Report a concern   July 18, 2019 — Rated 10 out of 10 by Susan and Tony Venturi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good overall cleanliness of our carpet. Ability to treat pet stain well & nice aroma of the cleaning supplies used. Dries pretty quickly too.

Your Technician was excellent! Great personality & very deep knowledge about what he was doing & the products he was using on our rug & why. He was all smiles while working & talked very highly about the process he was using as well as your company. He's the type of Technician you'd love to keep & have a whole army of guys like him representing your company directly with your customer.

We've used your firm several times in the past & based on this latest visit to our home we'll continue using your company.

Report a concern   July 17, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Product removed the pet odor from my rug and dried quickly. Would definitely recommend!

Report a concern   July 17, 2019 — Rated 10 out of 10 by Lisa Shoop Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were wonderful!!! They did a great job and even worked around a big plumbing issue we were having. I appreciate their help and patience.

Report a concern   July 17, 2019 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergent residue.

Report a concern   July 17, 2019 — Rated 10 out of 10 by Nichole Holmes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terrence was great! Very personable, friendly and did a great job. I would be happy to have him back in my home.

Report a concern   July 17, 2019 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great equipment and great techs

Report a concern   July 17, 2019 — Rated 10 out of 10 by Matt Smithers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great! Quick; in, out & got the job done, all with the technician taking care not to leave scuff marks on the floor or walls with the hoses. I’m very happy & will recommend Zerorez to friends/colleagues.

Report a concern   July 17, 2019 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez system for cleaning carpets gives good results. The technician Finley was friendly and very efficient in his work.

Report a concern   July 17, 2019 — Rated 10 out of 10 by Ruth Garvey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the technicians are professional. I love how clean the house is after having the carpets cleaned.

Report a concern   July 17, 2019 — Rated 7 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Didn’t make it the day of appointment and then did NOT come first thing the next morning as promised.

Report a concern   July 17, 2019 — Rated 9 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good service, all done well. thanks

Report a concern   July 17, 2019 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs were very polite and clean. Explained everything well. Carpet looks great!

Report a concern   July 17, 2019 — Rated 9 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service and Reasonably Priced .....

Report a concern   July 17, 2019 — Rated 10 out of 10 by F.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Worker was extremely nice and professional. He did an amazing job! 5 stars

Report a concern   July 17, 2019 — Rated 8 out of 10 by H.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Not try to up charge after the technician gets to the house

Report a concern   July 17, 2019 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were effective.

Report a concern   July 17, 2019 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service. Good results. Friendly staff.

Report a concern   July 17, 2019 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nick was awesome! Very knowledgeable and great at his job!

Report a concern   July 17, 2019 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and clean

Report a concern   July 17, 2019 — Rated 9 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that Zerorez doesn't use soap.

Report a concern   July 17, 2019 — Rated 8 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be honest about how long it takes to dry. We were told it would take 4-8 hours. It took over 24 hours in some spots and our carpets wrinkled in places. The wrinkles finally smoothed out.

Report a concern   July 17, 2019 — Rated 0 out of 10 by R.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Damage was done to a painting and picture frame during the cleaning process. Your claims department can follow up with me about the damage and get this resolved. After an initial message was left on my voicemail, I have not received a phone call back. I have called multiple times and left multiple voicemails. It has been about a month. I just want this issue resolved.

Report a concern   July 17, 2019 — Rated 0 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

She text and vmail of review. Full refund

Report a concern   July 17, 2019 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was to have my carpets cleaned on Monday July 16 after 4:30.
I get a notice to confirm Tuesday July 17.
I have to call to fix that.
Then, while trying to work (with no personal phones) I get a phone from you states tech will be ready at 11:00. I said no, reminded them of the appointment after 4:30. Then another phone call the tech is ready at 1:00. Again, had to call them back to remind them of the appointment at 4:30 because I was at work. The finally call from you stated that tech was running behind and would not get there until after 6:30. LIKE HECK!!!
Another phone call to you.
Tech showed up around 5:00pm.
What a beating with the phone calls.

Report a concern   July 17, 2019 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything from booking the appointment to the actual carpet cleaning was so easy. The cleaning exceeded my expectations as we had some big stains that were completely removed. The technician was knowledgeable, efficient and professional.

Report a concern   July 17, 2019 — Rated 8 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pet smell worse after cleaning in one bedroom

Report a concern   July 17, 2019 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reliable, affordable, qualified technician.

Report a concern   July 16, 2019 — Rated 10 out of 10 by Leslie Greer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dependability and quality

Report a concern   July 16, 2019 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is perfect—-smells fresh/clean. Personnel professional and courteous.
Arrived on time—-which is very important to me. Thank you.


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