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based on 83972 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had an area that needed some extra attention I think the area was not treated well.
Quality cleaning and no residues
It is clean. No odor or residue. The technician was excellent. Friendly and informative. I will ask for him again on my next service order.
Service was great
Very thorough. Technicians very friendly.
Very nice knowledgeable technician
Prompt service. Professional Technician. Clean Carpet.
Does not get soaking wet like other companies.
After the carpet dried it was full of streaks.
Terry was very professional and did a great job!
Leaves my carpet like new
Prompt courteous service
EXCELLENT
The fact that you stand behind your service and were willing to return immediately to make a correction, in order to give us excellent results...Technician Lakeem was very personable and professional, and he did a great job.
Easy to make an appointment online, fast communication from staff, prompt arrival in the appointment window, courteous, efficient technician. Very happy.
- The crews were late to our jobsite and didn’t start at 7:00am as discussed.
- The rooms I needed cleaned were not cleaned. Although your crews state ‘a few spots were touched up’ I have no documentation showing anything was cleaned.
- They did not check in with me before leaving so there is no way of verifying hours and how long the crews were actually on site.
Ron was supposed to call me yesterday after he met with his supervisor but I did not receive a call. Also, your crew that was coming to pick up the machines never called me. The lack of communication all together was a failure.
- The crews were late to our jobsite and didn’t start at 7:00am as discussed.
- The rooms I needed cleaned were not cleaned. Although your crews state ‘a few spots were touched up’ I have no documentation showing anything was cleaned.
- They did not check in with me before leaving so there is no way of verifying hours and how long the crews were actually on site.
Ron was supposed to call me yesterday after he met with his supervisor but I did not receive a call. Also, your crew that was coming to pick up the machines never called me. The lack of communication all together was a failure.
your products are great all the dirty spots were gone and the guys explained how it worked and did e sample before they started were very friendly and professional
Your techs are friendly and knowledgeable!
All natural products safe for people and pets... Smells great and gets super clean!
Quick and thorough.
Carpet came out really clean
Very pleased with your staff and their job performance. My old carpets look great. The two gentlemen were delightful and professional.
This was my best ZeroRez experience yet! Tech did a great job!
Did a great job
I've worked with your company twice, both times the guys were great. Very helpful and answered all questions & concerns. I definitely would recommend to a friend.
The technician was very thorough and friendly. He did a great job!
I paid a lot of money for the flash extraction because I was told on the phone and again by the technician that is was guaranteed, but when I got the receipt it says non-guaranteed. I would not have spent the money if I was told the truth. I am very upset about this and will be sharing this with everyone.
Fast service and thorough job. Rick did a great job.
Prompt & courteous. Very professional will use them in the future as the need arises.
Great service, my carpet looks awesome! The service tech was very professional and nice.