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based on 83972 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt service and the tiles look like new!
They did a wonderful job.
Professionalism. Very thorough. He pointed out problem areas so they could be addressed properly.
Cleaning service and technician did an excellent job. There were several spots and he got them out. My carpet looks brand new.
Everything - from scheduling to technician professional service - 5Stars!!!
David was very attentive to the needs required to clean my carpets and furniture and suggested the right treatments that they needed. Everything looked great after he finished.
I like the expertise of the person who comes. Their knowledge about stains and what needs to be done is outstanding.
Outstanding service and Outstanding cleaning
I am a regular customer. I was not happy with the results on the last cleaning. Some service techs are great, others are not. I have noticed a lot of uneven work from the last two services we have had. We had to have the stairs re-done and the re-do was awesome. The first tech did a crappy job and the gentleman that came to make-good did an awesome job. I was glad about that but it made me realize we have had some crappy stair work done in the past compared to what this gentleman did. This most recent "three rooms and a hall" was not so good and he tried to use a lot of spot up-charge on just dirt from the yard, which I've never had any issues with in the past or up-charge. Now his over treatment has left spots. Never have I had this problem in the past. I think he over did the spot treatment. Sadly my wife was in charge and I was not there to intervene. We had a tea stain,different issue, but it did not come out completely. Tech charged us for only the tea stain, fine, but not all that good of results, and over-all I was unhappy with the entire treatment and job. I need to have another cleaning. I know this is a good method, and I like Zerorez, it's just you have to get a really good tech, because some just don't do it right. Service Tech work is very uneven. I was NOT happy this last time, but will continue to use them. I need to be present and a re-do.
Tim Last name removed | Phone number removed | 4167 Manorview Lane, Mesquite, TX 75150
Great customer service!
They did a great job cleaning my carpet.
The gentleman was very polite. The carpet has never looked better than this time. Very good job. where are my Hurricane tickets
The service was great. When the technician arrived, his estimate was $200 more than what we were quoted. We had to work with to bring down to what we were quoted on the phone.
I scheduled my appointment for a 4-6pm timeframe. I took off work early to make this time work. I arrived at my new house which was empty at 3:45. The technician arrived at 7:15pm. An hour and fifteen minutes late. After about 15 or 20 minutes of checking the area and setting everything up, he told me the motor is broken and that they needed to reschedule. At 8pm I was still at my house with no service completed and needing to come back to the house the next day and take off more time from work. I was supposed to get 3 rooms for $99 and my bill ended up around $150. I called the manager and was told I’d receive a gift card and it’s been 3 weeks and nothing. Horrible customer service. Nothing but inconsistencies and lies. I wouldn’t recommend this company. All the ads on the radio with nothing to back it up.
Technician was prompt and friendly
Good job!
I was expecting a circular pad cleaning and instead the water extraction method was used. Stains are still present and I feel that the job was not completed completely or the way as advertised.
Friendly staff, not a long dry time. Floors looked great afterwards . Thanks ! Paul was so nice.
Zerorez actually cleans the carpet!
after the carpet was cleaned 2 days later the stains came back and the carpet looked like it had a dark shade on half of the carpet. You can see where the water was put down and where it was picked up it makes it seems like I have two tone carpet.
We received excellent service and the carpet looks great!
Great service!
Outstanding service from the technician Mike. The carpet was left very clean, looked better than the day we moved into the house. The Zerorez product is the real deal, some very set in pet stains were lifted out of the carpet without all of the harsh shampoos and chemicals.
service man was polite courteous and did very good job
I like the clean looking and feeling in does on the carpet.
My experience was very professional and thorough. NO SMELL when the cleaning was complete. Thank you for your professionalism and quality of workmanship.
Professionalism and the sincere interest and effort from the person performing the carpet cleaning to really try to remove the stains in the carpet.
EVERYTHING
I love you guys! Do the best job, able to explain everything. Never trying to pressure an upsell for unnecessary add ons. Great technicians. I refer you to everyone.
Thank you
Technician was awesome! Very professional.
The service is expensive. My house is very small, but I pay the same amount as others with larger homes and rooms. Also stain removal costs additional. That should be disclosed prior to scheduling.