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based on 83972 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tile and carpet cleaning was done quickly with the house smelling and feeling clean at the end.
Tech was so friendly and had great customer service. But I have never had to point out so many places missed before.
Fast and efficient and carpets and floors get really clean.
Although carpet was extremely dirty the cleaning of the carpet and appearance was much better
The technician was super nice and did a great job on our carpets.
Good service
Professional and courteous. Good advice. Helped with problem spots on the carpet. The carpet is clean and not crunchy. No chemical or perfume smells.
It was good service.
I like the fact you don’t use harmful chemicals and it’s safe for pets. Rick is awesome!
Incredible results. Awesome employees.
Had to call and have you come out and redo two of the rooms. The first guys that came out did not move the small cabinet that was easy to move. I could’ve moved it if I had I been asked. And then the living room they didn’t even try to get out the coffee stains. Neither offered treatment on it. When I questioned them they said they had already put away their hose and had me sign and left. They were in my home less than 30 minutes. So I called again and they did send another young man out
He was very good. I told him the whole story and by this time we had moved the little cabinet so he could see. He treated it and he got every bit of it up out of the bedroom. he worked and worked, Even did some extra spots that the other guy had missed. He went into the living room, he treated it and most of the coffee came out. There’s a slight shadow but much better. He was attentive and professional and he spent at least 40 minutes by himself on those two areas.
The only reason I would possibly not use you again is I would never want those first two guys brought out. Second guy, he was very good.
We had our air ducts cleaned as well as the fan, etc. I appreciate knowing we are breathing in clean air.
Office staff was not very friendly when I called Monday AM to get an approximate time for when service would be Monday afternoon. I was informed I would get a call 30 minutes prior to technician arrival and had technician arrive to my home with no notice and he showed me where he had provided an ETA to the office.
Office staff should be re-trained on notification of customer contact before appointment and also reinforced positive customer interaction. Of technician had not been so great I would not be recommending ZeroRez for future use.
Your technicians did a great job.
No follow up by CS/Ops and after redo, carpets look no better than previous services.
Steven did a great job
Torrance was incredibly friendly and knowledgeable about the Zerorez value. The cleaning was much better than expected! We will be using Zerorez at our new home.
great job good customer service will use Zerorez again
Technicians are always friendly and do a wonderful job. Our house is always left clean and smelling refreshed.
The carpets dry quickly. The carpets are not saturated with water.
The carpet came up very clean and the technician was very careful and communicated the process very well.
Thanks
I like the clean without the soap residue.
Whata I appreciated was the friendly nature of the carpet tech, his ability to work with us and answer questions. The only thing that I would prefer is to be explained the process of cleaning the carpet. It starts with a solution that lightly saturates the carpet and then comes back with the powerful carpet cleaning extraction device. I thought the first application was the cleaning and was initially disappointed until I realize the job was incomplete. Other than that lack of communication, I am satisfied with the services and glad I chose Zerorez instead of some lesser quality shop or cleaning company.
The service man was professional, quick, and did a great job on the carpets; they look great!
Great service and reasonable prices!!
Great job! Fast and professional.
Dalton, your technician was terific.
I was thankful for your dog urine solution. Although I didnt have many spots, it saved my carpet. Thank you.
You've had 2 chances to make it right and it still isn't completely right. I think I will just move on with my life and figure out something different.
The results. Are consistently good