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based on 83972 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All-natural, Green Cleaning
Torrance did a wonderful job, was very professional, and friendly.
Excellent work done
Employees were awesome
The representatives were very kind and respectful. They also didn’t mind when I added on an additional service.
Very thorough
Speed and good price
Darwin was very professional and did an excellent job
The technician did a very good job
Love y’all! Great technicians both times we used your services. Will be scheduling another service this week! Keep doing what y’all are doing!
The employee was very professional and thorough. Very good customer service.
Very happy with the technicians and the results.
Our technician was very friendly and explained the options and costs very well. He performed the services in the time estimated and cleaned up any mess very well.
There was wax residue that was not fully removed by the cleaning, and I was told that two techs would be sent out to clean the church sanctuary, and would tip chairs back to clean under them. This did not happen. Chairs were cleaned around as much as possible, but the job was not as thorough as we were told it would be.
Good service and very satisfactory job.
You always do a great job cleaning carpets.
Good customer service and had several more options available for services that we can use next time.
They are very prompt and do an excellent job. My carpets look fantastic!
I live zerorez! Carpets are clean, feel clean, and price is reasonable!
Both service techs were great guys, but the duct cleaning service tech over charged $150 plus tax which I am waiting for a refund and the carpet cleaning was not successful and still has many dirty traffic areas.
Also, the phone sales staff person did not tell me when I questioned if the duct cleaning service was friction-based or chemical-based that there were both options available. They said it was friction-based and then tried to upsell me on the disinfectant service once they were on site; it felt like a bait and switch situation.
No residue left in carpet to attract more dirt.
I paid 700.00+ for 2 area rugs, cleaning of tile and sealing in 2 rooms.
My rugs were wet for three days, still smell, the tile that was supposed to have been cleaned still looks dirty in grout in both rooms I had treated, and I was not told when booking the appointment that the tile sealer had to “Cure” for 48 hours. My rugs were left outside to dry and I had to wrestle them back into the house all by myself.....I am very disappointed.
Technician is friendly and explained in detail.
I know when you leave, the carpet is clean. :)
Was very pleased with the work & the rates. Had a minor call-back issue that got resolved right away. Very pleased with over-all results!
I text you my issue(s). Thank you.
Very convenient. Very little wait time. Job was completed quickly
The tech was very professional and our carpet smells and looks like new
Professional, friendly and detail orientated.
We are 99.9% happy with your carpet cleaning service! (Nobody is perfect!)
We have been anticipating using Zerorez for a number of months, and we finally made the decision to go ahead last week. We are completely satisfied with your service! We felt that the pricing was fair. Your technician, Lakeem, was very personable, knowledgeable, and very easy to converse with. He did a very good job in what we feel was a very short time! (We would like to use him again!)
Oh yes, your pricing was very reasonable!
Thanks for your service! Our carpet looks revitalized!...and clean!
I took a week to think about my Zerorez experience before leaving a review. I want to start off by saying the cleaner was knowledgeable, and confident in the zerorez product. The reason my score is low is because the product did not work. I hired professionals to get rid of some deep coffee stains. The cleaner told me that the normal clean may not get rid of the stain long term as it may come back some time after cleaning if the stain is deep into the padding. He told me to be sure I will need to buy the deep clean option for $50 to get it out. I agreed and after everything was done the stain is still there. At that point he told me that no cleaner can guarantee to get a stain out. This is where the knowledge of my cleaner works against him. If he would have told me that this may not come out then I would have elected to not spend the extra 50. He was not forthcoming upfront with the risk. The basic service was not bad. I was happy with all other areas of the house where I did not have stains, but i wasted $50 on a service that did not work. It would be one thing if the cleaner told me that this is my best option, but there are no guarantees. But he was confident that this will get the stain out. If I would’ve paid for the basic package and had this result I would give a couple points higher, but I feel misled. I understand that there are no guarantees, but I do feel misled. The impression I got was Zerorez employees - salesman first then cleaners. If the stain came out then my review would’ve been good, but since I was misled I cannot recommend to my friends.