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based on 83972 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very informative about process prior to treatment, products don't leave residue on carpet, and was happy to know they could clean my area rug on site.
Don't have name of representative that took care of us, but he was very professional and informative
Too much to type out on my phone
Your service person was Great
My carpet looked and felt like brand new!!! No pet stains or dirt stains were left! It's truly amazing!
The tech was wonderful and explained the process before he started! I recommend Zerorez 100%!
I am disappointed in the smell after the carpet was dry. It smelled wonderful while it was being woken on. I called and someone is coming out today to see what I mean.
They work!
Cleaned my tiles twice and left them looking worse than before.
Arrived early. Explained process thoroughly and in simple terms. Did the work efficiently and very quickly. Carpets looked as good as they did the day of original installation. Highly recommend Zerorez not only for product but Outstanding Service. The Best I have seen in a very, very long time.
Our tech was friendly and professional. He did a great job cleaning our carpet!
The cost and thoroughness
As a facility manager I count on my vendors to provide professional service, on time, at a reasonable cost. I have been a long tine customer of Zerorez and truly appreciate the working relationship that we have. All I need to do is contact Ron or Ed and they get me scheduled and I know they will take care of my issues. For example. Zerorez came out and cleaned my my hallways and carpeted gym, yes carpeted, Ed did a wonderful job as usual. 3 days later I had an HVAC drain failure and soaked a classroom 1 day before school starting. 1 phone call. Ed was onsite and made my new carpet look like new AGAIN!
My thanks to my team. Ron and Ed.
No chemicals used
Joe did a wonderful job by giving me a great price for what we needed
On time and very professional works highly recy👍🏻👍🏻👍🏻
Jeremy did a fantastic job cleaning our carpet . He was very professional and customer friendly.
Great service! My rugs look new!
I was quoted $350 to clean several rooms a hallway and a staircase in my home. That is a little higher than we have paid in the past but you had excellent recommendations so I chose to go with your company. Once the technician came out he told me it would actually be $2,400 to clean my carpet appropriately. Which is so beyond ridiculous I have no words. There are two rooms that had significant pet odor. Those rooms still have significant pet odor. I realize there may not be anything I can do about this other than to replace the carpets. I was disappointed with the degree to which I had to advocate for myself and for acceptable service in order for the job to be completed. After the first run upstairs I could lightly touch the carpet with a white cloth and get dirt, discoloration and odor on the cloth. The technician readdressed the areas of concern but I will not be using or recommending your company in the future.
It was great!
Fabian was the best technician we’ve ever had.
The customer service is excellent and the employees are always looking out for your best interest.
Job was well done no messy residue left behind - technician Eric was fantastic
Alexis was professional and polite. I had not gotten my carpets professionally cleaned since I moved into my house almost 11 years ago--but they look great now. I was eager to see how clean my carpets could get without chemicals--which I like to avoid when I can--and I'm pleased that it worked so well.
We have used Zerorez for about 15 years. They are excellent at getting out stains and dirt. I have used Service Master, Stanley Steemer. Zerorez is the best!
First name removed
Great customer service
Scheduling was a nightmare. I scheduled online, then realized I wasn’t available at that time. When I called to reschedule, they said the day was booked. After getting off the phone, I looked online and the afternoon was still open. I immediately called back and they said there was nothing available. I asked them to cancel my appointment so I could book it online and they said no. Mysteriously during that phone call the afternoon appointments disappeared. Someone called me later and left a voicemail about an opening from 1-3, so I called back. I had already rescheduled all of our appointments so I wanted to keep our early morning appointment with Zerorez. No one answered. The next morning around 9:45 I called to ask where our technician was and they said we were scheduled from 1-3. I never authorized this change. She told me I could reschedule for another day. I was very upset. She then found a technician who was available 10-12.
The guy who came to clean our carpets was very quick, kind, and did a great job, but the scheduling process was a giant headache. I do think y’all do great work, but I was very frustrated with this experience.
Just like the process.
My carpet looks great. And Dionte was super nice!
on time, efficient and courteous
I already texted a review on my phone( a very good review)., when asked
I have recommended the company ever since we had you clean for us. Raymond was great!
He did an excellent job for a very reasonable price! We WILL call you next time we need cleaning.