Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83971 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 6, 2019 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your cleaner! He is awesome!

Report a concern   September 6, 2019 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Carpet looks new, and service was excellent.

Report a concern   September 6, 2019 — Rated 0 out of 10 by R.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It costs me too much money to get my furniture moved for you to do the work. He only cleaned one room. it is large but not equivalent to three rooms that i was charged. he said that is what i signed up for.

Report a concern   September 6, 2019 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service. Good results.

Report a concern   September 6, 2019 — Rated 8 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

We were not entirely pleased with the work done on the tile floors. There is some kind of residue over the floor we have to clean ourselves. It is not easy to remove it. There are also splash marks on the kitchen furniture as well. It is very disappointin to be left with the mess. We were very pleased with the work done on the carpets. We will most likely to use your service on the carpets again. I do want to say that the technician, Charles, was very professional and personable. We were very happy with him.

Report a concern   September 6, 2019 — Rated 10 out of 10 by David McCarthy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent! Very professional and did great work. Was surprised by how clean my carpet looked!

Report a concern   September 6, 2019 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were very professional, informative and personable

Report a concern   September 6, 2019 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, effective, affordable, friendly.

Report a concern   September 6, 2019 — Rated 0 out of 10 by M.B.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Several stains are in the carpet and the stairs still reek of pee. The technician was kind and friendly but seemed to me to have rushed and did not do a good job. To make things right, you can clean the carpet for free next time and/or offer to send someone else to review the carpet, stains, and smell still present after treatment and make it right.

Name removed
Phone number removed

Report a concern   September 6, 2019 — Rated 8 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Techician should wear protective covering over shoes while inside the house.

Report a concern   September 6, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician did an amazing job and our home smells so fresh and clean- what a difference!

Report a concern   September 5, 2019 — Rated 10 out of 10 by David Blanchard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time service, friendly service tech and extremely clean carpets with no chemical residue. The entire house smells new!

Report a concern   September 5, 2019 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   September 5, 2019 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The house just felt cleaner!! The chairs and couch are much cleaner! Darwin and his assistant did a great job!

Report a concern   September 5, 2019 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There’s no chemicals and you guys do a great job!

Report a concern   September 5, 2019 — Rated 10 out of 10 by Eric Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast friendly service

Report a concern   September 5, 2019 — Rated 6 out of 10 by E.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your teck submitted pictures of the existing problem.
Waiting for a solution to br recommended....
Thanks,
First name removed

Report a concern   September 5, 2019 — Rated 10 out of 10 by Robyn Bullard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super service!!! I love that they showed up on tome, gave me options, were not pushy, and worked super fast to get my job done on a home I’m selling! I’m very very impressed and will use them all the time now.

Report a concern   September 5, 2019 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were very friendly and showed care when cleaning close to my furniture. Unfortunately, it took a long time for the carpets to dry..

Report a concern   September 5, 2019 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was a professional and kept me informed of steps taken to clean vents/ducts, etc. Took pictures before and afterwards. Great job!

Report a concern   September 5, 2019 — Rated 9 out of 10 by Shane John Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning service is an investment well worth the cost. Tile and grout grout cleaning is an “ok” product that is too expensive for what is required and accomplished.

Report a concern   September 5, 2019 — Rated 10 out of 10 by Adrianne Hooker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very knowledgeable and professional. The ZeroRez product is better than any other we've used in our home. I will always use this company for our carpet cleaning needs.

Report a concern   September 5, 2019 — Rated 10 out of 10 by Dean Boyd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the product and was grateful for your services. The technician set expectations by letting me know that he would first assess the stains in my carpet on a small area to see the effectiveness of the solutions that were used. He shared that it would allow me to see if the stains were permanently embedded in the fibers of the carpet or if the treatment would remove the stains. Then he brought in a machine to break up the dirt and soil in the carpet before going through the cleaning process. After cleaning a small pretreated area and giving me an idea of how the entire floor would look upon completion, he took the time to make sure that I was comfortable with the process and was ok with him completing the job.

My technician was knowledgeable and passionate about the heat and steam, no residue process and showed me how much dirt was lifted from my carpet without using harsh chemicals. The young man was sharp and his acumen was very impressive. The technician was very professional and efficient. Consequently, I referred my neighbor to your company. My appreciation with Zerorez was more about the customer service than for the cleaning.

Report a concern   September 5, 2019 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and good work. Very accomodating

Report a concern   September 5, 2019 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Outstanding service. My carpets look great! Prompt and efficient service. Couldn't be more pleased.

Report a concern   September 5, 2019 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good service and products

Report a concern   September 4, 2019 — Rated 10 out of 10 by Philip Swanson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician that came to clear our carpet was the most professional service employee we have ever had to our house! He did a great job and I would highly recommend him!!

Report a concern   September 4, 2019 — Rated 10 out of 10 by Thomas Dwyer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We thought the cleaning process was very thorough and effective.

Report a concern   September 4, 2019 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very conscientious and meticulous in cleaning the mattress. The carpets dried quickly.

Report a concern   September 4, 2019 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job! Professional and efficient. Carpets look great!


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