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based on 83971 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There is no odor & the results are great.
You do amazing things with carpet and flooring. My house looks great and on the market. You have the nicest people working for you. I ha e always had excellent service and am very happy with the resulys
Good quality work, no need to double check ! Done right the First Time.
No chemical residues/good results/reasonable prices.
Reveal price options at the time of booking - more than just the “I understand there may be an added cost for pet stains”.
Randy did a great job. He was very professional, and he took the time to explain each step of the process throughly. His desire to do a great job was very evident, as was his attention to detail. Also, with regards to the products, I was a big fan of the kid and pet safe products used. I will definitely use Zerorez again.
Excellent cleaning on my areas rugs. I had not planned to do my kitchen/breakfast nook tile floor, but the tech was so accommodating at the last minute to do a sample area to show me the result of the cleaning. I added cleaning and sealing of the kitchen/breakfast nook floor on the spot and it looks like I have a new floor!!!
The tech was professional, respectful, friendly and made sure I was happy with the results of both the rug and tile floor cleaning.
I am a repeat customer of Zerorez and will continue to be. I have also referred Zerorez to two of my friends within 24 hours of my service.
Keep up the good work and customer service!
The zerorez representatives were very helpful
CJ did a great job, he worked hard and my dining room chairs and couch look so much better. I wish there had been an attachment to do corners of the ulpholstery better, though. Not CJ's fault. It was pretty much impossible to position the suction tool in a way that could clean the corner of my couch and the ulpholstered legs of my white chairs so some parts did not get as clean as I would have liked. I am hoping the fabric protector works. It was just a spray bottle of a solution and was pretty expensive, costing $110 for 8 white dining room chairs and a white sofa. But if it works, it will be worth it. The work ethic of CJ was wonderful. He tackled those white chairs and made sure I was happy. He's an asset to the company.
Very knowledgeable staff . He gave us choices and listened. Thank you, ZeroRez!
I have used Zerorez many times over the last 6 years and they never disappoint. They are always very professional, courteous and quick!
What they promised, they delivered. A business model with integrity. How rare that is these days
The carpets already look like they did before the cleaning. It's like the carpets were wet and the dirt moved around to settle back in. I've used your services in the past and never experienced this poor quality.
I like how you just use water and no chemicals.
we did not get the Ranger tickets. Would you please send them by the mail.
Thank you
Dr. and Name removed
I had a sales rep at our home approx 8 days ago. Now I won't have a worker to measure until next Wednesday. Then they have to be ordered and appt made for installation. Granted I told the salesperson I wasn't in a big hurry but this will take longer than I expected. I did question our salesman 3 day blinds? I guess u pay a lot extra for that
Then I found a coupon for the buy one get one 50 percent off. This was after my appt. it states u have to use it at time of appt. I spent almost 700 for two windows. I would have appreciated it if my salesman would have mentioned this
So I guess u could say I'm not very happy with 3-day blinds but live and learn.
Good experience.
They came on time and did an excellent job with stains I never thought would come out. I was very pleased and happy with their service. John R Richmond MD Dallas, Tx
Good customer service and my carpet always looks great after it’s cleaned. My technician, Raymond Trevino, does an amazing job. He’s very dependable and always arrives on time.
Still haven’t received a refund I was promised!
The men were very professional and did a very good job. The carpet was not soak and wet like previously.
Carpets are left with a natural pleasant odor and no soap residue. Cost was reasonable and all
stained were removed. This is my 5th year to use this great service.
Professional, polite and very good quality.
The service this time and the last time were not up to the standards set by the previous work by Zerorez technicians. I will have to decide whether to give them another chance. The technician was delightful and seemed professional however there were several areas where I was not completely satisfied with the work performed.
Knowledgeable, polite technicians who do not try to sell unnecessary services.
I like the fact that no chemicals are used and the carpet is just as clean as, if not cleaner than, traditional methods.
I did not see a big difference in your cleaning from others I have had .You are very expensive.
My tech was very good. I would give him a 10
I like when a representative is very friendly and does the extra mile. The person who cleaned my carpets did a great job but he had a even better attitude. It is that kind of service that keeps me as a repeat customer!
Kind regards,
Krista Mori
Phone number removed
I was impressed with the great, efficient service yesterday and the technician. I will definitely
continue to use your service when I need carpet and furniture cleaning.
Everything went well and my carpet looks great